Helping Hands Home Care (Aylesbury)

Goldsmiths House, 10-14 Cambridge Street, Aylesbury HP20 1RS
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9.4 19 Reviews
  • Helping Hands Home Care (Aylesbury), Aylesbury
Helping Hands Home Care (Aylesbury) can offer a wide range of care services in the home, with specialists in dementia and Alzheimer's, acquired brain injury, Parkinson's, spinal injury, stroke and multiple sclerosis. Care packages are tailored to personal need and can be sourced for respite as well as more extensive and live-in care needs.
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Care Provided by Helping Hands Home Care (Aylesbury)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £37.10
  • Weekly Live-in Care Fees: from £1900

We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

These prices are only a guideline, please contact Helping Hands Home Care (Aylesbury) to find out the exact price for your requirements.

Contact Helping Hands Home Care (Aylesbury) to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Helping Hands Home Care (Aylesbury) to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Catalina Lescai (Branch Care Manager)

Helping Hands Home Care (Aylesbury) Reviews (19)

9.4

Helping Hands Home Care (Aylesbury) has a Review Score of 9.4 (9.423) out of 10, based on 13 reviews in the last 2 years.
Over all time Helping Hands Home Care (Aylesbury) has 19 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Helping Hands Home Care (Aylesbury)
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Total of 19, showing 1-19
Review from Tony O (Friend of Client) published on 2 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I wish to pay compliment to live-in carer Monica who has supported family friend in Winslow since Sept.2025. I visit with friend every week and have been very impressed in the high quality level of care and support given. Monica's ease of rapport with people and her wonderful positive and empowering
relationship with my friend has shown a marked improvement in the wellbeing of the person, great consideration for cultural preferences and selfless support for my friend's faith and beliefs. Monica has provided key support in major improvement in my friends mobility, in 3 months going from wheelchairbound to independent walking with frame and ease of access into cars. This has enabled my friend to access church and social activities which was in danger of being lost in 2025. With carers getting bad press in recent years it is a pleasure to see Monica be such a fantastic example of a great person-centred carer.
Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Aylesbury)Good afternoon,

Thank you very much for sharing such a thoughtful and detailed compliment.

We are truly delighted to hear about the outstanding support Monica has provided to your family friend since September 2025. Your feedback highlights her warmth, professionalism, and the exceptional person centred approach she brings to her role. It is wonderful to know that she has built such a positive and empowering relationship, while showing genuine respect for cultural preferences and unwavering support for your friend’s faith and beliefs.

The progress your friend has made with Monica’s encouragement is remarkable. Moving from being wheelchair bound to independently walking with a frame in just three months is an incredible achievement, and it is heart warming to hear that this has enabled renewed access to church and valued social activities.

Your recognition of Monica as a fantastic example of a truly person centred carer is deeply appreciated and will mean a great deal to her and to the whole team.
Kindest regards
Katie
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Review from S M (Sister of Client) published on 21 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have found the Helping Hands team to be super helpful, kind and understanding at all times. They have always made every effort to accommodate our changing requirements. I would not hesitate to recommend them to friends.
Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Aylesbury)Good Morning,

Thank you very much for taking the time to share your lovely feedback. We are delighted to hear that you have found the team to be consistently helpful, kind and understanding. It is wonderful to know that their efforts to accommodate your changing requirements have supported you well.
We truly appreciate your recommendation and your trust in our service.
We will be sure to share your feedback with the team.
Kindest regards
Katie
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Review from Walter P (Husband of Client) published on 16 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Doreen and I would like to express our deep gratitude to our carers, who have been absolutely fantastic in their care of Doreen.
Reply from Sue Kennedy, Customer Experience Manager at Helping Hands Home Care (Aylesbury)Walter,

Many thanks for taking time to leave us a 5* Review and your very kind words, we really appreciate it.

With very best wishes
Sue
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Review from I P (Son of Client) published on 14 January 2026 Submitted via Website • Report
Overall Experience 2.0 out of 5
Since commencing the service (two visits per week of one hour each) my mother has had c18 different carers. We were told it would be the same 3- 4 people regularly allowing my mother to feel comfortable knowing who was coming and be able to build a relationship with them. Also it would mean not having
to explain everything to a new person every time.
Additionally, the carers arrival time (supposed to be 13:00) varies quite a lot making my mother feel uncertain if someone is going to show up.
My mother is 95 and gets quite anxious - we had hoped regular and reliable help from a familiar face would make a big difference...but the opposite has been the case.
Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Aylesbury)Thank you for sharing your feedback with us. We are very sorry to hear that your experience has not met expectations. We understand how important consistency and reliability are, especially for your mother, and we regret that this has caused anxiety and uncertainty.
Your comments regarding the number of different carers and the variation in arrival times are taken seriously. We aim to provide regular, familiar faces and punctual visits, and we will review this internally to ensure improvements are made. Please know that your feedback is invaluable in helping us deliver the level of care and reassurance our customers deserve.
Thank you again for bringing this to our attention. We will be sure to share your feedback with the team.
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Review from V F (Daughter-in-law of Client) published on 14 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Helping Hands have done a wonderful job, always flexible and helpful. Particular thanks to Abi, care coordinator and Stanica and Barbara, carers. The care reports are a valuable resource, enabling us as family to keep up to date and modify care plans if needs be.
Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Aylesbury)Thank you so much for sharing your experience with us. We are delighted to hear that you have found our service to be flexible and helpful. Your special mention of Abi, our Care Coordinator, and Stanica and Barbara, our carers, is greatly appreciated. We are proud to have such dedicated team members who go above and beyond to provide exceptional care.
It is also wonderful to know that the care reports have been a valuable resource for you and your family, helping you stay informed and adjust care plans as needed. We strive to ensure transparency and support for families, and your feedback confirms that we are achieving this goal.

We will now be sure to share your feedback with the team.

Kindest regards
Katie
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Review from Gillian G (Client) published on 25 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have used the services of Helping Hands 4 times in the last four years following Knee and Hip replacement operations. Following a period in respite care I still needed assistance with personal care including help with showering and dressing. I found the carers who came to assist me were kind, caring,
helpful, polite and very happy to help me. I looked forward to their visit each morning when they always asked how I was feeling, how I had slept and were happy to have a conversation - they were interested in my plans for the day and news about my family.
They always asked about domestic jobs I needed help with and performed all tasks willingly and efficiently.
I found it helpful to have the support provided by a regular carer so that we built up a relationship. It was also good to have the visit at the same time each day. The administration team was able to change the time slot if I had an appointment necessitating an early visit.
I would happily recommend this service to my friends.
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Review from Simon L (Son of Client) published on 5 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Generally we are very pleased with the overall service Helping Hands provide.


See below comments for consideration.


1/ Having calls completed at agreed times as this does differ from one week to the next and my elderly mother is a creature of habit and would prefer times to be common both Saturday

and Sunday.


2/ Keep an eye on food in the fridge best by dates as we continue to have to throw away food that is not being used by the carers.


3/ Washing up and putting away after meals as this is something I have had to do quite often, not all the time but would be helpful.


Many thanks.

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Review from Jenny M (Mother of Client) published on 30 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Helping Hands have provided care to my daughter with complex medical and learning needs for a few years. They have been the best agency we have ever used for a number of reasons. The office staff are incredibly helpful. They are always pleasant and go out of their way to find extra care at short notice.
The carers are always punctual, professional and have an upbeat attitude. They are willing to do a whole range of jobs, as requested. My daughter has a regular carer, with whom she has built a very good relationship. She looks forward to seeing her and it's lovely to witness the fun and laughter they share. When this carer has not been available (eg due to her annual leave) or we have required extra care, Helping Hands have sent other lovely carers. I would recommend their services without hesitation.
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Review from Pauline C (Daughter of Client) published on 30 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been poorly recently and the level of concern and care has been brilliant and very much appreciated.
Every carer tries to do there best to encourage her to eat.
They all seem genuinely happy to be there and always greet her in a very upbeat manner.
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Review from Sarah S (Sister of Client) published on 22 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother has had a package of care at home each day. He has Parkinson's and is anxious and depressed. His mobility is impacted.


The managers Had been trying to reach my brother as part of their QA processes and he did not pick up phone and when he finally did sounded distressed and confused.

They were concerned for his safety and wellbeing. By now it was beyond the end of the working day and they decided to drive to his house and check how he was. They also reached me (living away) and I was relieved that they did as it was clear that he was not coping and in personal difficulty. . I witnessed on the phone as they talked to reassure him, made food and attended to his personal needs and called an ambulance. On that day I don't know what we would have done without their help. Professional empathic clear on what needed to happen. Thank you to a particular staff member and your manager - you were absolutely brilliant
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Review from Chris B (Son of Client) published on 10 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Helping Hands have been caring for my mother for over a year. They are very professional, polite and nothing is to much trouble. They adjust to changing circumstance's very quickly and without fuss which makes my families life much easier and of course gives us piece of mind that our mother is getting
the best care possible. Our mother has dementia so the interaction between the visiting cares and our mother is great which stimulates her brain and hopefully slows this awful disease. Their office / liaison staff are truly fantastic, some of the best I have ever dealt with. Although they are all great I must give a special mention to a specific member of staff who is exceptional. I don't usually do review's of anything but I really did feel in this case I must give credit where credit is due. Thank you all at "Helping Hands" for an excellent service.
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Review from Fiona W (Daughter of Client) published on 13 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Helping Hands provided support for both my dad and more recently, my mum.
I can not recommend Helping Hands highly enough. Without exception the carers have been very kind and attentive. They showed great patience with both my parents. I was impressed with the quality of the relationships they built
with my dad and mum. The carers got to know how my parents liked things to be done, their preferences and their funny ways. The carers provided a whole range of care and support. They helped my parents with personal care, jobs around the house, shopping and social trips. Nothing was too much trouble. I have been equally impressed with the office team. They have a great deal of knowledge and experience. There is always someone at the end of the phone to answer questions and/or give reassurance. Thank you to all you.
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Review from Carole C (Daughter of Client) published on 6 January 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Most of the carers are extremely good and there are some who are excellent and go the extra mile. Occasionally there is a carer who really hasn't got the skills for the job. I would prefer there to be a smaller group of carers looking after Dad as he gets very confused if someone new arrives without
an introduction. He has dementia so often can't answer their questions about what to do and this is confusing for him.
The office is responsive and replies quickly to any communications.
I would really like the carers to wear a yellow name badge with their first name on it like NHS and other allied health professionals as Dad can't always see their ID badge and he doesn't remember people's names. However, it is important he knows who they are. I've asked for this since we first started using Helping Hands Home Care a few years ago but nothing has changed.
Reply from Lee D, Sales Enablement Manager at Helping Hands Home Care (Aylesbury)Hi, thank you so much for taking the time to leave us a review! I have raised your feedback with the Area Care Manager and we will do all we can to address this. We really appreciate your feedback. Best wishes.
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Review from Margery D (Client) assisted by family/friend published on 18 October 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Nice to have it. Supportive. Get through to the office and talk to them if you want to. Time (hour) goes very quickly. Helps with vegetables. Puts washing on. Makes bed once a week. Little things I can't do. Company as well. They've got to know me.
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Review from C D (Daughter of Client) published on 15 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Helping Hands continues to provide an excellent service caring for our two parents. The live-in carers are fantastic and have built excellent relationships with the family. The relief carers are kind and welcome source of news from the outside world. We continue to recommend Helping Hands to other friends
with elderly parents.
Reply from Samantha Begley, Branch Care Manager at Helping Hands Home Care (Aylesbury)Thank you ever so much for leaving this brilliant review for us! I'm beyond thrilled to hear that our live-in carers have built excellent relationships with your family and that you're so pleased with our service. It is our absolute pleasure to provide support for your parents!
Best wishes.
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Review from E G (Client) published on 14 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good - also those from Poland and Romania. Very good at doing things the way I like. Good company too.
Reply from Samantha Begley, Branch Care Manager at Helping Hands Home Care (Aylesbury)Thank you so much for leaving such a great review for us! I'm really pleased to hear how happy you are with our carers and that they do things that you like it. We're very grateful for your feedback.
Best wishes.
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Review from Bethany M (Daughter of Client) published on 12 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad has had support from Helping Hands for a year now and I'm so pleased we chose the right care. The carers have all been superb, very polite and friendly. If we ever needed to cancel or move dad's care slot, the staff always get back to us without delay. We're very glad we chose Helping Hands.
Reply from Samantha Begley, Branch Care Manager at Helping Hands Home Care (Aylesbury)Hi Bethany,
Thank you ever so much for leaving this amazing review! I'm delighted to hear how our carers have been so superb and friendly and that your dad is benefitting from our care. It is our absolute pleasure to provide support for your dad, and we can't thank you enough for this kind feedback.
Best wishes.
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Review from Justin V (Grandson of Client) published on 28 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Nan initially needed help with preparing meals and generally smaller things. As time went on, she needed more help and Helping Hands Home Care accommodated this superbly. They are not the cheapest around but the extra goes towards their staff (and yep, staff, not agency workers) training/vetting
etc. And it showed with their quality and attention to my nan's needs. Although initially resistant, my Nan very much likes her carers from the Aylesbury branch and speaks highly of them. Is this reason I'm writing this review. When I did have an issue one small issue and sent an email I was pleased with the response and felt like it was taken seriously. Can't stress enough that Helping Hands being employers rather than hiring agency workers is the magic.
Reply from Samantha Begley, Branch Care Manager at Helping Hands Home Care (Aylesbury)Hi Justin,
Thank you ever so much for leaving such a glowing review! I'm thrilled to hear how highly your nan speaks of our carers and that we've been able to support her so superbly. It is our absolute pleasure to provide care for your nan and we're truly grateful for your kind feedback!
Best wishes
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Review from E M (Client) published on 18 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Found visit very helpful, friendly, easy to talk to.
Reply from Samantha Begley, Branch Care Manager at Helping Hands Home Care (Aylesbury)Hi Elizabeth, thank you for the five stars and for taking the time to leave us a review.
Best wishes.
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Current Review Score: 9.4 (9.423)

Overview of Review Score

The Review Score of 9.4 (9.423) out of 10 for Helping Hands Home Care (Aylesbury) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.623 for Helping Hands Home Care (Aylesbury) is calculated as follows: ( (62 Excellents x 5) + (7 Goods x 4) + (4 Satisfactorys x 3) + (2 Poors x 2) + (2 Very Poors x 1) ) ÷ 77 Ratings = 4.623
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Aylesbury) is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 = 4.8
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Dec 2017

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

Catalina

Catalina Lescai

Job Title: Branch Care Manager

My role is to support my staff‘s well-being and ensure smooth operations while meeting
legal and quality standards. Originally from Romania with a background in education,
I moved to the UK over ten years ago and found my passion in care. Outside work, I love
spending time with family and treating them to homemade goodies.

Frequently Asked Questions about Helping Hands Home Care (Aylesbury)

What Type of Services does Helping Hands Home Care (Aylesbury) offer?

Helping Hands Home Care (Aylesbury) offers Home Care.

How many Carers does Helping Hands Home Care (Aylesbury) employ?

Helping Hands Home Care (Aylesbury) employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Aylesbury) to verify any information. View our terms and conditions. Helping Hands Home Care (Aylesbury) has an Enhanced Service - more info.