Most people want to live independently in their own homes in later life – whatever their age or medical condition.
As an independent social care provider, Sylvan Home Care Services provides the care and support to enable people to do so.
The company offers personal care and practical support in the community to older adults with physical disabilities, learning disabilities, physical and mental illnesses.
Families are reassured that their specialist support workers are caring for their loved ones with compassion, dignity and respect.
Services are available for residents throughout the Borough of Wirral covering Bromborough, Bebington, Rock Ferry, Port Sunlight and within a 4-mile radius of Prenton (up to and including West Kirby).
Owner : Sylvan Home Care Services
Person in charge: Wendy Roberts (Manager)
Type of Service: Home Care Agency (Privately Owned)
Provides Carers directly to the general public: Yes
Number of Carers: 25
Services Offered: Personal Care (on a contracted hours basis)
Care Offered: Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Respite cover • Shopping Service / Errands • Sit in Service
Latest Care Quality Commission* Report on Sylvan Home Care Services: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.3 (maximum of 10) for Sylvan Home Care Services is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.3 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for Sylvan Home Care Services in Google's Search Results - more info
b) The score for the number of positive Reviews is 5 out of 5 from 5 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.276 for Sylvan Home Care Services is calculated as follows: ( (9 Excellents x 5) + (19 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 29 Ratings = 4.276
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.
The 5 Points relating to the number of positive Reviews for Sylvan Home Care Services is based on 5 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.5 + 0.5 + 0.5 + 0.5 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Sylvan Home Care Services has a Review Score of 9.3 (9.276) from 5 Reviews
Review submitted from a Website Submission by Kate (Daughter-in-law of Client) on Sunday 22 October 2017. Relates to September 2017.
Sylvan Home Care Services was able to provide evening calls at short notice in the Eastham area to my father-in-law. Although only used for a short while the initial assessment was very professional and all carers arrived on time.
How likely would you be to recommend Sylvan Home Care Services? Likely
Overall Standard
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Gitesh Borkhatria, Director at Sylvan Home Care Services responded to this review on 24 Oct 2017:
Thank you for taking the time to review our service, the team really appreciate your positive feedback.
Review submitted from a Postal Card by E N (Client) on Thursday 27 July 2017.
I am quite happy with the agency and will not change. It is efficiently run by the manager who gets on with everybody. All the carers that come are very good, cannot fault them. They are nice girls.
How likely would you be to recommend Sylvan Home Care Services? Likely
Overall Standard
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Wendy Roberts, Manager at Sylvan Home Care Services responded to this review on 31 Jul 2017:
Thank you for your valued feedback about our service. Much appreciated.
Review submitted from a Postal Card by S M (Client) with assistance of Partner of Client/Service User on Friday 30 June 2017. Relates to May 2017.
I find the carers do as much as they can to assist me in my needs. They are very helpful, reliable and are friendly, even when I don't need anything doing, they will stay and chat to me, especially when I am on my own, as my partner does voluntary work twice a week and without the carers coming in she would not be able to do this.
How likely would you be to recommend Sylvan Home Care Services? Likely
Overall Standard
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Wendy Roberts, Manager at Sylvan Home Care Services responded to this review on 30 Jun 2017:
Thank you for your valued feedback regarding our services. Much appreciated.
Review submitted from a Postal Card by Iain F (Son of Client) on Thursday 1 June 2017. Relates to May 2017.
I find the company/management approachable and professional. They make all attempts at accommodating my father's requirements. My father is quite satisfied with his care team.
How likely would you be to recommend Sylvan Home Care Services? Likely
Overall Standard
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Wendy Roberts, Manager at Sylvan Home Care Services responded to this review on 05 Jun 2017:
Thank you for your feedback and is very much appreciated.
Review submitted from a Website Submission by Pat G (Daughter of Client) on Thursday 25 May 2017. Relates to May 2017.
My father is living at home with carers going in twice a day. We have found the carers to be very friendly and understanding towards to his care and daily needs. They keep you well informed of any problems and always come up with solutions to any problems that we have to face.
How likely would you be to recommend Sylvan Home Care Services? Extremely Likely
Overall Standard
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Wendy Roberts, Manager at Sylvan Home Care Services responded to this review on 26 May 2017:
Thank you very much for your positive review. This is greatly appreciated by Sylvan Home Care Services.