Sylvan Home Care Services

27d Church Road, Bebington, Wirral CH63 7PG

Most people want to live independently in their own homes in later life – whatever their age or medical condition.

As an independent social care provider, Sylvan Home Care Services provides the care and support to enable people to do so.

The company offers personal care and practical support in the community to older adults with physical disabilities, learning disabilities, physical and mental illnesses.

Families are reassured that their specialist support workers are caring for their loved ones with compassion, dignity and respect.

Services are available for residents throughout the Borough of Wirral covering Bromborough, Bebington, Rock Ferry, Port Sunlight and within a 4-mile radius of Prenton (up to and including West Kirby).

Owner : Sylvan Home Care Services

Person in charge: Wendy Roberts (Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 25

Services Offered: Personal Care (on a contracted hours basis)

Care Offered: Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Respite cover • Shopping Service / Errands • Sit in Service

Latest Care Quality Commission* Report on Sylvan Home Care Services: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.3 (maximum of 10) for Sylvan Home Care Services is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for Sylvan Home Care Services in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 5 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.276 for Sylvan Home Care Services is calculated as follows: ( (9 Excellents x 5) + (19 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 29 Ratings = 4.276

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Sylvan Home Care Services is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.3 Sylvan Home Care Services has a Review Score of 9.3 (9.276) from 5 Reviews

Average Ratings

  • Excellent
    1
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Sylvan Home Care Services?

  • Extremely LIKELY
    1
  • Likely
    4
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Sylvan Home Care Services

  • Client / Service User
    2
  • Daughter of Client/Service User
    1
  • Daughter-in-law of Client/Service User
    1
  • Son of Client/Service User
    1

Sylvan Home Care Services was able to provide evening calls at short notice in the Eastham area to my father-in-law. Although only used for a short while the initial assessment was very professional and all carers arrived on time.

How likely would you be to recommend Sylvan Home Care Services? Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.3 out of 5

Gitesh Borkhatria, Director at Sylvan Home Care Services responded to this review on 24 Oct 2017:

Thank you for taking the time to review our service, the team really appreciate your positive feedback.

I am quite happy with the agency and will not change. It is efficiently run by the manager who gets on with everybody. All the carers that come are very good, cannot fault them. They are nice girls.

How likely would you be to recommend Sylvan Home Care Services? Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4 out of 5

Wendy Roberts, Manager at Sylvan Home Care Services responded to this review on 31 Jul 2017:

Thank you for your valued feedback about our service. Much appreciated.

I find the carers do as much as they can to assist me in my needs. They are very helpful, reliable and are friendly, even when I don't need anything doing, they will stay and chat to me, especially when I am on my own, as my partner does voluntary work twice a week and without the carers coming in she would not be able to do this.

How likely would you be to recommend Sylvan Home Care Services? Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.3 out of 5

Wendy Roberts, Manager at Sylvan Home Care Services responded to this review on 30 Jun 2017:

Thank you for your valued feedback regarding our services. Much appreciated.

I find the company/management approachable and professional. They make all attempts at accommodating my father's requirements. My father is quite satisfied with his care team.

How likely would you be to recommend Sylvan Home Care Services? Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   3.8 out of 5

Wendy Roberts, Manager at Sylvan Home Care Services responded to this review on 05 Jun 2017:

Thank you for your feedback and is very much appreciated.

My father is living at home with carers going in twice a day. We have found the carers to be very friendly and understanding towards to his care and daily needs. They keep you well informed of any problems and always come up with solutions to any problems that we have to face.

How likely would you be to recommend Sylvan Home Care Services? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Wendy Roberts, Manager at Sylvan Home Care Services responded to this review on 26 May 2017:

Thank you very much for your positive review. This is greatly appreciated by Sylvan Home Care Services.

Submit a Review for Sylvan Home Care Services

    • We welcome home care and nursing agency service users/clients and their family/friends to submit reviews to homecare.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the agency)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on homecare.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

There are no awards/recognitions posted yet for Sylvan Home Care Services

Job Vacancies

Staff Profiles

There are no staff profiles posted yet