NR Care, 18A Bidwell Road, Rackheath, Norwich, Norfolk NR13 6PT

Care Provided by NR Care

Types of Home Care

Visiting Care
Live-in Care
24 Hour Care
Overnight Care (Waking)

Minimum Visit Duration (Visiting Care)

90 minutes

Duration of Care

Ongoing / Long Term
Respite / Short Term

Age Ranges

Older Person Care (65+)
Younger Adult Care (18-65)

Level of Care

Personal Care

Washing & Dressing
Toileting Assistance
Medication Assistance (Oral)
Companionship
Continence Care
Feeding & Drinking Assistance

Help at Home

Cleaning Service
Food Preparation & Serving
Shopping Service / Errands

Specialist Care Conditions

Dementia
Parkinson's Disease
Stroke
Cancer Care
Palliative / End of Life Care
Learning Disability / Autism
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Alcohol / Drug Misuse
Hospital Discharge

Funding & Fees

Daily Charges per Person

Type of care	Permanent
Hourly Visiting Care	From £27
Weekly Live-in Care	£1,298 - £1,800

Contact NR Care to get a personalised quote:

Bank holiday rates apply for the 8 bank holidays

The price(s) shown are provided by the agency. Contact NR Care for full pricing details and T&Cs.

Funding Types Accepted

Private Funding (Self-funded)
Direct Payments (from Local Authority/NHS)
Local Authority (Contracted Provider)
NHS (Contracted Provider)

Consultations

Home Consultation of NR CareUsually available on Tue, Wed, Thu(between 10:00 AM to 4:00 PM)Our Care Assessor will visit your home for a no obligation visit to discuss your care needs

Good to Know

Owner

NR Care Ltd
Private Owned

Person in charge

Ian Callam (Registered Manager)

NR Care Reviews (9)

Submit a Review

8.8

NR Care has a Review Score of 8.8 (8.765) out of 10, based on 3 reviews in the last 2 years.
Over all time NR Care has 9 reviews.

Submit Review

Order by:

Loading...

Showing 9 reviews matching selected criteria

Review from Mike S (Husband of Client) published on 18 May 2026 Date of experience: March 2026•Submitted via Website•

Overall Experience

The quality of care was, in the main, very good and when there were issues with carers these were handled promptly and professionally. The majority of the carers were kind, courteous and wanted the best for my wife.

Read less

↩Reply from Ian Callam, Registered Manager at NR Care

Thank you Mike for your kind words, it was a pleasure to work with you and your wife.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

No Rating

Review from Jenny H (Daughter of Client) published on 25 September 2025 Date of experience: September 2025•Submitted via Website•

Overall Experience

We're so grateful for the support in arranging a carer for our Dad for 3 nights on a short holiday for him in Norfolk. From start to finish the process was smooth and reassuring. Claire was fantastic with Dad - caring, engaging, and with a lovely sense of humour - they got on so well! It gave us huge peace of mind knowing he was in safe hands, and it meant we could have a break too.

This was the first time they'd offered a short-term contract like this, and we're so thankful they trialled it with us. It really made such a difference. Highly recommend!

Read less

↩Reply from Ian Callam, Manager at NR Care

Many thanks for your kind feedback. We are really pleased it was a successful break for you and Dad. We hope to hear from you in the future.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Greg C (Son of Client) published on 7 February 2025 Date of experience: December 2024•Submitted via Website•

Overall Experience

A particular staff member stayed for 24 emergency care with my father, my father's mood was uplifted by him and he really put my father at ease in these difficult times.

I am happy to endorse this staff member from NR Care as a great guy.

Read less

↩Reply from Ian Callam, Registered Manager at NR Care

Thank you for your kind review, we were very pleased to be able to provide support to your Dad through a difficult time, and I'm glad that our staff member did so well at supporting your Dad to feel uplifted and at ease. We wish you, your Dad, and your family all the best for the future.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Shaun W (Son of Client) published on 13 March 2023 Date of experience: January 2023•Submitted via Postal Review Card•

Overall Experience

After extensive research and taking into account the relevance for our needs, we selected NR Care for the palliative care for our mother. The management team were first class throughout, making a point of making a full assessment during their initial visit and making impromptu visits to my mother and calling me as next of kin. Throughout the care staff however ranged from excellent (sensitive, kind and understanding) to indifferent (not respecting my mother's needs or home particularly well) If it wasn't for this one 'bad apple' I would have rated NR Care as excellent. The management team made sure they were at my mother's bedside while she passed away - amazing!

Read less

↩Reply from Rebekah Bedingfield, Director at NR Care

We appreciate your honest feedback and actions have been taken to address the individual in question. Knowing you and your siblings were not local it was our wish and duty to keep you informed along the way and to be with your mum in her final hours.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Kim R (Daughter of Client) published on 17 January 2023 Date of experience: November 2022•Submitted via Website•

Overall Experience

Waking nights were excellent giving me much-needed quality sleep.
Everyone arrived on time and looked after mum very well.
If mum had not gone into a care home in December I would still be using NR care.

Whenever I rang to change anything or ask for more help they went out of their way to try to sort it promptly.

Read less

↩Reply from Rebekah Bedingfield, Director at NR Care

Many thanks for your kind words. We found it pleasure supporting you and your mum and we wish you well for the future.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Rebecca T (Daughter of Client) published on 9 December 2022 Date of experience: November 2022•Submitted via Postal Review Card•

Overall Experience

Following a stroke and time in a rehabilitation hospital, I researched carers for my father to continue living at home. From the beginning, I found NR office and admin efficient, human and easily available. The carers are friendly, personal, on time and trustworthy. As his care need changed, so the carers adapted. Helping my father to be as independent as possible, while keeping his dignity has been the most important thing, and NR Care has achieved this. Grateful and appreciative. I would recommend them to anyone. Thank you.

Read less

↩Reply from Rebekah Bedingfield, Director at NR Care

Thank you for your kind words. It was a delight to look after your father and see him improve over his time with us. All the staff will miss visiting him, but you know where we are if ever he needs help.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from B Y (Husband of Client) published on 26 April 2022 Date of experience: March 2022•Submitted via Postal Review Card•

Overall Experience

The whole operation was excellent from the start to the sad end.

Read less

↩Reply from Rebekah Bedingfield, Director at NR Care

All of the team were so pleased we could help you in the final stages of your wife’s illness.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from C W (Husband of Client) published on 20 April 2022 Date of experience: April 2022•Submitted via Postal Review Card•

Overall Experience

The carers understand my wife's condition and her needs. They are very attentive.

Read less

↩Reply from Rebekah Bedingfield, Director at NR Care

Many thanks for your kind words. We are pleased that we have been able to support your wife with a regular carer who understands her needs

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J M (Son of Client) published on 3 March 2022 Date of experience: February 2022•Submitted via Postal Review Card•

Overall Experience

NR Care's live-in carer provides respectful pro-active support to the client and supporting family. Nothing is too much trouble. Our main concern is that the carer has to be encouraged to take reasonable breaks for their own good. Our experience of the support we are getting is excellent.

Read less

↩Reply from Rebekah Bedingfield, Director at NR Care

Many thanks for your kind and positive words. We are pleased that our team are receiving such positive feedback and we will of course pass this back to the member in question.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

No Rating

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 May 2021

Overall
Good

CaringGood
EffectiveGood
ResponsiveGood
SafeGood
Well-ledGood

Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Accreditations

There are no accreditations posted yet for NR Care.

Meet the Team (3)

Nathan SlaterJob Title Owner / DirectorJoined 2012

Nathan started in the care sector in 2009 following a change in career pathway. Having worked alongside Rebekah at a previous company they decided to take the plunge and start up NR Care (NR from the names of the owners and the community postcodes we service). Nathan primarily deals with the financial operations of the business. Read less

Rebekah BedingfieldJob Title Owner / DirectorJoined 2012

Rebekah has nearly 20 years of experience within a domiciliary care setting, covering all aspects of care work, business management, recruitment, administration, care management and policies & procedures. Prior to starting up NR Care LTD in 2012, Rebekah Bedingfield set up Clark James Healthcare and worked for Pulse Community Healthcare, Careforce and the majority of her career with Care UK.

Qualifications and work experience of Responsible Individual: QCF Level 5 Diploma in Leadership for Health & Social Care. She has completed the following training courses: Appraisal, Risk Assessment, Adult Safeguarding foundation, Adult Safeguarding – Management Responsibilities, Personal Development, Conflict Management, Medication Management, Recruitment & Selection, Moving & Handling, IOSH, Health & Safety including Fire, Direct Payments and general awareness course, Dementia and Employee Investigation. Read less

Ian CallamJob Title ManagerJoined 2023

I have worked within social care settings since 2001, initially as a Support Worker working with Adults with learning disabilities and autism, In 2007 I moved into management roles and have been a Registered Manager since 2017. I have achieved QCF level 5 Health and Social Care qualification.

I have worked in a range of settings including Supported Living, Residential and Home Care with clients with a range of needs including learning disabilities, autism, mental health and wellbeing needs, physical disabilities, older people, dementia and memory needs, acquired brain injury, complex and multiple diagnoses, communication issues and behaviours that may be considered challenging.

I have undertaken extensive Continuous Professional Development throughout my career and areas of specific interest include Positive Behaviour Support, Mental Health First Aid, Safeguarding, quality assurance and compliance. I actively participate in local and national health and social care networks and I and a Board Member of Norfolk and Suffolk Care Support Ltd.

In my spare time, I am an FA-qualified Football coach involved in coaching local youth teams. Read less

Frequently Asked Questions about NR Care

How much does NR Care cost?

The agency lists fees from £27 for hourly visiting care and between £1,298 and £1,800 for weekly live-in care. Funding accepted: Private Funding (Self-funded), Direct Payments (from Local Authority/NHS), Local Authority (Contracted Provider), NHS (Contracted Provider).

How many Carers does NR Care employ?

NR Care employs 75 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact NR Care to verify any information. View our terms and conditions. NR Care has an Enhanced Service -what an Enhanced Service includes.

NR Care