Bluebird Care Southampton and Totton

The carers are very caring and friendly. They are good home helpers.

Bluebird is providing consistently excellent care for my wife. The carers are always on time, efficient, cheerful and friendly. They are making a big difference to the quality of life for both my wife and myself.

My experience with Bluebird Care Southampton has been that they are all efficient, professional. The carers have been extremely good with my husband giving him kindness and reassurance when dealing with his personal care.

Management is very helpful if I have problems. Carers are very pleasant, friendly, well trained and professional. Always ask if there is anything else they can help with e.g putting up and down the heavy ironing board or opening and shutting high windows or folding sheets.

Bluebird Care have been excellent in every respect. They are willing to work with our live-in carer and to advise on training. Their carers are lovely and timekeeping is good. They are not fazed by situations they need to deal with. I am very grateful to them.

The standard of care for my mum after some initial setting in and stabilisation has been consistently good. Handovers are on the whole detailed and clear between each carer. There is possibly room for better communication between the office and the carer sometimes.

Bluebird staff has been visiting my stepmother for the past year. We appreciate that the aim of the support is to maintain her independence. We understand that she is fiercely independent and can be offhand and awkward, insisting she can manage without help. However, it is clear that this is not the case, and whenever we visit there is usually a large backlog of routine household tasks that have not been done, particularly laundry and food hygiene. There is one carer in particular who appears to be accepted by my stepmother, but in general, we are concerned at the number of different carers that come, given that she has a diagnosis of moderate Alzheimer's, so this contributes to her lack of cooperation. As we live 600 miles away, we are dependent on prompt feedback of information. Whilst we are able to access care notes through the Openpass system we feel communication between supervisor, carers, and family on major issues needs to be much better.

Staff are really attentive and pleasant, my father won’t have a bad word said about the staff. If I had an issue it’s that the food etc is not rotated and newer packs of food are opened when there is already one open on the odd occasion.

The service generally works very well with the staff having to cope with an elderly person who can be charming but is equally likely to be very challenging, depending on the day! A number of the staff regularly go well beyond what might reasonably be expected from the service but all provide a good level of service which meets expectations. The COVID-19 pandemic excepted, the social gatherings for clients which the company puts on from time to time go down extremely well. Overall I would be happy to recommend Bluebird.

Following my wife's discharge from hospital we had an excellent live in carer for a fortnight and then twice daily care, that re-established my wife's routine at home. I helped her with her every daycare. Carers were very pleasant in manner and conscientious.

My terminally ill friend had superb care throughout from well-trained carers who were sensitive to her needs and acted as advocates for her with healthcare professionals.