Bluebird Care Southampton and Totton

31a Salisbury Road, Totton, Southampton S040 3HX
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9.6 29 Reviews
  • Bluebird Care Southampton and Totton, Southampton
Bluebird Care (Southampton and Totton) provides care to people in their own homes, allowing them to stay in familiar surroundings for as long as possible, without having to go into residential care. CQC registered Overall Good (March 2023) with Caring as outstanding, this branch is registered to provide care for children as well as adults.

Short, daily visits are available from 30 minutes onwards as well as 24-hour care and assisting with a range of domestic and personal tasks, including getting up and going to bed, preparing meals, accompanying to social events, personal care and medication. They are also specialists in Dementia care. The staff are trained for dementia care needs. They work with people living with Parkinson's disease and more complex needs. Palliative care, Diabetes care, PEG Feeding, Stoma care, and Bluebird Care will ensure that staff are trained to your needs.

For those who require support full-time, Bluebird Care (Southampton) offers overnight care as well as live-in care. They offer a full respite care service as well as waking night support. No customer is the same and they will tailor your home care service to your needs. The team will guide you in your care journey.

This way you can have quality time with your family member and let the Bluebird team run their routines.

They use a revolutionary care communication system where you can monitor the daily care calls from afar with a click on your phone or iPad. You can communicate with the teams and address any issues or concerns. The teams will communicate with the doctors and ensure that the medication is on order so you don't need to worry about it.

Call the friendly team for a free consultation.
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Care Provided by Bluebird Care Southampton and Totton

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £31 – £48
  • Weekly Live-in Care Fees: £1410 – £1610

Weekdays   Weekends   Bank Holidays
SINGLE CUSTOMERS
Hour   £31.00   £34.00   £48.00
45 Mins   £28.50   £31.00   £41.00
Half Hour£25.00   £28.50   £38.50
Sleep in   £210.00   £225.00   £285.00
Waking Nights (Mon - Fri)-£235.00   
Bank Holidays- £335.00
Waking nights (Sat & Sun)-£265.00   
Weekdays   Weekends   Bank Holidays
COUPLES
Couples Hour   £39.00    £41.00    £52.00
Couples 45 min   £36.00    £37.00   £45.00
Couples Half Hour£33.00 £35.00   £42.00


Live-in Care Rates


Intensity levels   Live in Charge Rates per week
Live in Low    £1,393
Live-in Medium   £1,470
Live-in High   £1,610
Live-in Respite (min 2 weeks)-£1,610
Live-in Couple   £1,610
Live-in Couple High   £1,855
Couples Respite Care (min 2 weeks)   £1,925


Bank Holidays £80 extra per day (save Christmas, Boxing and New Year’s Day)
Christmas Day, Boxing Day & New Year’s Day - £100 extra per day
Reminder to include £50 per week food allowance for Live-In Care.

These prices are only a guideline, please contact Bluebird Care Southampton and Totton to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in Charge

  • Kelly White (Branch Manager)

Bluebird Care Southampton and Totton Reviews (29)

9.6

Bluebird Care Southampton and Totton has a Review Score of 9.6 (9.563) out of 10, based on 12 reviews in the last 2 years.
Over all time Bluebird Care Southampton and Totton has 29 reviews.

Overall Experience
  • 16
  • 11
  • 2
  • 0
  • 0
Date Published
  • 29
  • 1
  • 5
  • 12
  • 17
Reviewer Connection to Bluebird Care Southampton and Totton
  • 9
  • 6
  • 5
  • 5
  • 1
  • 1
  • 1
  • 1
Total of 29, showing 21-29
Review from Pat S (Wife of Client) published on 23 August 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My experience with Bluebird Care Southampton has been that they are all efficient, professional. The carers have been extremely good with my husband giving him kindness and reassurance when dealing with his personal care.
Reply from Bernadette Mills, Director at Bluebird Care Southampton and Totton
Thank you for your kind remarks. We are glad to have made it easier for you to look after your husband.
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Review from E R (Wife of Client) published on 23 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Management is very helpful if I have problems. Carers are very pleasant, friendly, well trained and professional. Always ask if there is anything else they can help with e.g putting up and down the heavy ironing board or opening and shutting high windows or folding sheets.
Reply from Bernadette Mills, Director at Bluebird Care Southampton and Totton
It is always great to hear that our teams do make a difference in people’s lives. We thank you for your kind feedback.
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Review from Val (Wife of Client) published on 13 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Bluebird Care have been excellent in every respect. They are willing to work with our live-in carer and to advise on training. Their carers are lovely and timekeeping is good. They are not fazed by situations they need to deal with. I am very grateful to them.
Reply from Bernadette Mills, Director at Bluebird Care Southampton and Totton
Thank you for your kind feedback. We always endeavour to make a difference.
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Review from D H (Son of Client) published on 11 February 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
The standard of care for my mum after some initial setting in and stabilisation has been consistently good. Handovers are on the whole detailed and clear between each carer. There is possibly room for better communication between the office and the carer sometimes.
Reply from Bernadette Mills, Director at Bluebird Care Southampton and Totton
We have noted your comments and will improve with that communication. As you are aware, sometimes unforeseen circumstances at the last minute, have caused problems to ensure that your mother and…read more
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Review from Philip D (Son of Client) published on 8 October 2020 Submitted via Website • Report
Overall Experience 3.0 out of 5
Bluebird staff has been visiting my stepmother for the past year. We appreciate that the aim of the support is to maintain her independence. We understand that she is fiercely independent and can be offhand and awkward, insisting she can manage without help. However, it is clear that this is not the
case, and whenever we visit there is usually a large backlog of routine household tasks that have not been done, particularly laundry and food hygiene. There is one carer in particular who appears to be accepted by my stepmother, but in general, we are concerned at the number of different carers that come, given that she has a diagnosis of moderate Alzheimer's, so this contributes to her lack of cooperation. As we live 600 miles away, we are dependent on prompt feedback of information. Whilst we are able to access care notes through the Openpass system we feel communication between supervisor, carers, and family on major issues needs to be much better.
Reply from Bernadette Mills, Director at Bluebird Care Southampton and Totton
I am sorry to hear that you are not happy with the communication between the family and the supervisors. We will address this with the team immediately. Unfortunately, we live in a world where we have…read more
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Review from Paul S (Son of Client) published on 7 October 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
Staff are really attentive and pleasant, my father won’t have a bad word said about the staff. If I had an issue it’s that the food etc is not rotated and newer packs of food are opened when there is already one open on the odd occasion.
Reply from Bernadette Mills, Director at Bluebird Care Southampton and Totton
Thank you for your feedback. I will raise this with the care manager as our carers are trained to dispose of out of date food and avoid food poisoning. We will see whether we can remedy this with the…read more
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Review from Anthony (Client) published on 7 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The service generally works very well with the staff having to cope with an elderly person who can be charming but is equally likely to be very challenging, depending on the day! A number of the staff regularly go well beyond what might reasonably be expected from the service but all provide a good
level of service which meets expectations. The COVID-19 pandemic excepted, the social gatherings for clients which the company puts on from time to time go down extremely well. Overall I would be happy to recommend Bluebird.
Reply from Bernadette Mills, Director at Bluebird Care Southampton and Totton
Thank you for your honest review. We hope to continue our high service standards even in peak times of COVID.
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Review from Hugh E (Client) published on 23 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Following my wife's discharge from hospital we had an excellent live in carer for a fortnight and then twice daily care, that re-established my wife's routine at home. I helped her with her every daycare. Carers were very pleasant in manner and conscientious.
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Review from Carol E (Friend of Client) published on 15 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My terminally ill friend had superb care throughout from well-trained carers who were sensitive to her needs and acted as advocates for her with healthcare professionals.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.6 (9.563)

Overview of Review Score

The Review Score of 9.6 (9.563) out of 10 for Bluebird Care Southampton and Totton is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.563 for Bluebird Care Southampton and Totton is calculated as follows: ( (45 Excellents x 5) + (21 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 71 Ratings = 4.563
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Southampton and Totton is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 May 2023

Overall Good

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (3)

Meet the Team (4)

Kelly

Kelly White

Job Title: Branch Manager Joined: 2025

Kelly White is the Branch Manager at Bluebird Care Southampton. With extensive experience in care management, Kelly leads the team to deliver high-quality, compassionate care tailored to each individual’s needs, ensuring the highest standards of support for all clients.

Mamta

Mamta Thakur

Job Title: Operation Director Joined: 2025

Mamta is the Operations Director at Bluebird Care Southampton. She oversees the branch’s strategic and operational activities, ensuring seamless service delivery and continuous improvement. Mamta is passionate about driving excellence in care and supporting both clients and staff to achieve the best outcomes.

Masen

Masen Naidoo

Job Title: CEO Joined: 2025

Masen Naidoo is the CEO of Bluebird Care. He provides strategic leadership across the organisation, driving growth, innovation, and excellence in care services. Masen is committed to fostering a culture of compassion, integrity, and high-quality support for both clients and staff.

Jenny

Jenny Atkins

Job Title: Compliance Director Joined: 2025

Jenny is the Compliance Director at Bluebird Care, overseeing CQC regulations and internal audits. She ensures that the highest standards of care and governance are maintained across the organisation, safeguarding quality, compliance, and continuous improvement in all services.

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