Bluebird Care Bedford & Wellingborough

Unit 2&3, Dombey Court, Pilgrim Centre, Brickhil Drive, Bedford MK41 7PZ
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9.3 11 Reviews
  • Bluebird Care Bedford & Wellingborough, Bedford
Bluebird Care Bedford and Wellingborough provides tailored home care visits for short and long-term care needs, including disability and sensory impairments, including dementia.

Care assistants can assist with a wide range of daily living activities and offer companionship, as well as providing more specialist services such as post-hospital support, respite and end-of-life care.

Dignity and respect are at the centre of all decisions taken and the provider promotes engagement, fun and stimulation in order to support a healthy mind and body.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Our care and support plans are tailored to each of our individual customers and their needs. We offer affordable care and support visits from 30 minutes through to full-time 24/7 live-in care.
Please give us a call for a free, no-obligation discussion.

Good to Know

Group/Owner

Person in charge

  • Carolyn Dailey (Principle Director)

Bluebird Care Bedford & Wellingborough Reviews (11)

9.3

Bluebird Care Bedford & Wellingborough has a Review Score of 9.3 (9.250) out of 10, based on 4 reviews in the last 2 years.
Over all time Bluebird Care Bedford & Wellingborough has 11 reviews.

Overall Experience
  • 8
  • 3
  • 0
  • 0
  • 0
Date Published
  • 11
  • 0
  • 0
  • 4
  • 7
Reviewer Connection to Bluebird Care Bedford & Wellingborough
  • 4
  • 3
  • 2
  • 1
  • 1
Total of 11, showing 1-11
Review from H J (Daughter of Client) published on 7 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
From first phone call to final invoice, the team were efficient, polite, competent, kind and helpful.
After a poor care experience, I moved to Bluebird Care for my elderly father with dementia, within a week he was more content and less anxious. The care team are all lovely and patient, taking time
to communicate with a confused and slightly deaf client. They enabled him to do everything he was able to and he was very well cared for. This gave the family great peace of mind. He wanted to move on to a care home as he was lonely between visits but for anyone wanting to be in their own home, Bluebird will give high-quality support. Thank you.
Reply from Emily Orbell, Operations Manager at Bluebird Care Bedford & Wellingborough

Thank you so much for your kind words! We're thrilled to hear about your positive experience with Bluebird Care. It's wonderful to know that our team was able to make a difference in your father's life and provide you with peace of mind. Our focus is on delivering high-quality, compassionate care and your feedback is important to us. It was a pleasure to support your father, we hope you and your father are well and wish you both all the very best. Thank you again for choosing Bluebird Care.

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Review from Vivien R (Wife of Client) published on 15 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have had excellent service from Bluebird Care. All the girls are very friendly and manage my husband very well. They have always been accommodating with any cancellations due to Doctor or hospital visits and have altered times of arrival when needed. I couldn't ask for a better service.
Reply from Emily Orbell, Operations Manager at Bluebird Care Bedford & Wellingborough

Thank you for your lovely review! We have passed your kind comments on to your husband's care team. We always strive to be the best at what we do, and this feedback is so valuable to us. On behalf of the team, it is a pleasure to support your husband. Thank you.

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Review from T W (Son of Client) published on 5 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was initially concerned about having a daily care service but very quickly became comfortable and confident in the friendly and caring service provided. Always punctual, friendly and with a daily visit report for me to see remotely. The weekly shop as well is another great service. My mother
cannot speak highly enough about the great team that look after her and it has extended the time she can remain independent at her house. For me I gain great peace of mind knowing she is so well looked after.
Reply from Emily Orbell, Operations Manager at Bluebird Care Bedford & Wellingborough

Thank you for your kind review. We strive to maintain our high level of care and support and we always love to hear that the customers see that in the services that Bluebird Care Bedford provides. I have passed your kind comments on to your mother's care team. On behalf of the team, it is a pleasure to support your mother with her daily visits and her weekly shopping. We wish you all the best.

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Review from V J (Daughter of Client) published on 4 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has used Bluebird for several years and whilst she was initially a little reluctant, her weekly supermarket shopping with a Bluebird carer has become an important and valued part of her week. She greatly appreciates the help she is given to get around the store and to choose the items she needs.
Equally important, she enjoys the company of the carers and while she sometimes worries when a carer she hasn't seen before is due to come, they quickly become trusted and relied on - this is down to the helpful and caring approach she always receives. All the Bluebird staff she sees are excellent - thank you.
Reply from Emily Orbell, Marketing Manager at Bluebird Care Bedford & Wellingborough

Thank you for your kind review. We strive to maintain our high level of care and support and we always love to hear that the customers see that in the services that Bluebird Care Bedford provides. I have passed your kind comments on to her care team. On behalf of the team, it is a pleasure to support your mum with her weekly shopping. We wish you all the best.

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Review from C M (Daughter of Client) published on 6 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the first contact I had with the team at Bluebird Care, everyone was very professional and caring. Great trouble was taken to ensure the service provided was tailor-made to Mum's needs. Although confused at first, Mum quickly got to know and liked the carers that visited.
Reply from Emily Orbell, Operations Manager at Bluebird Care Bedford & Wellingborough

Thank you for your kind review. We strive to maintain our high level of care and support and we always love to hear that the customers see that in the services that Bluebird Care, Bedford provides. On behalf of the team, it was a pleasure to support your mum. We wish you all the best.

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Review from C P (Client) published on 18 March 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
The standard of care when compared to a previous care company is impressive.
From the carers themselves to the back office staff, we found all to be helpful, thoughtful, caring and a pleasure to have in our home.
Reply from Emily Orbell, Operations Manager at Bluebird Care Bedford & Wellingborough

Thank you for your kind review. We strive to maintain our high level of care and support and we always love to hear that the customers see that in the services that Bluebird Care, Bedford provides. On behalf of all the team, it was a pleasure to support you. We wish you all the best.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from D J (Friend of Client) published on 8 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can honestly say that Bluebird Care is the best care provider I have dealt with. They go above and beyond with their service and are very professional, caring and empathetic.
The carers are very thorough and take time and interest with their clients. With Bluebird Care, I have confidence and peace
of mind knowing that my good friend is receiving high-quality care. Highly recommend this company.
Reply from Emily Orbell, Operations Manager at Bluebird Care Bedford & Wellingborough

Thank you for your wonderful review! We have passed your kind remarks on to our care team. We are always striving to be the very best at what we do, and this feedback is so valuable to us. On behalf of the team, it is a pleasure to support your friend. Thank you.

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Review from Janet H (Client) published on 15 March 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very happy with the service 90% of the time. Helpers are caring and friendly mostly. They are here on time and phone if any traffic delay. One or two leave five minutes early. The microwave is sometimes left with spillages. The carers that are good are very, very good, only one or two let the others
down a bit.
Reply from Karen Orbell, Director at Bluebird Care Bedford & Wellingborough

Thank you for your review. We appreciate your feedback and we have passed your comments on to our team. We pride ourselves in providing high quality care and are always looking at ways we can improve our services.

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Review from B B (Client) assisted by family/friend published on 22 February 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Always a pleasure to see my care assistant and she is very helpful with my shopping.
Reply from Karen Orbell, Director at Bluebird Care Bedford & Wellingborough

Thank you for your kind review and we have passed your comments onto our care staff.

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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from D K (Client) published on 22 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am impressed by the high standards of Bluebird care. They are friendly, cheerful carers and I am grateful that they work to enable us to stay in our own homes.
Reply from Karen Orbell, Director at Bluebird Care Bedford & Wellingborough

Thank you for your lovely review, we have passed your comments onto our team. It is a pleasure supporting you.

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  • Care / Support
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Review from A S (Son of Client) published on 10 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Bluebird Care staff are friendly and helpful while also performing their professional tasks. I would definitely recommend them as carers.
Reply from Karen Orbell, Director at Bluebird Care Bedford & Wellingborough

Thank you for your kind review, it is a pleasure supporting you and your family.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.3 (9.250)

Overview of Review Score

The Review Score of 9.3 (9.250) out of 10 for Bluebird Care Bedford & Wellingborough is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 4 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Bluebird Care Bedford & Wellingborough is calculated as follows: ( (24 Excellents x 5) ) ÷ 24 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Bedford & Wellingborough is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (2)

Meet the Team (5)

Carolyn

Carolyn Dailey

Job Title: Principal Director Joined: 2013

Carolyn’s passion is to bring excellent service and care for customers in their own homes. Before stepping into a career providing care services Carolyn trained to be an optician at the City & Islington College and later moved into retailing optics. Carolyn talks about her passion for providing care in your home:


"I am excited to be able to utilise my experience to deliver the highest quality care and exceptional customer service. Home care services are unique to you, therefore, it is vital that you choose the right care provider who will not only meet but also exceed your expectations. Whether you need respite care, Live-in care or daily visits in your home, my care team deliver a tailor-made service that suits your needs in the comfort and safety of your home.


We are a professional, friendly and approachable team, so please do get in touch for a free, no-obligation discussion about your care needs. We would be delighted to hear from you."

Keith

Keith Dailey

Job Title: Principal Director Joined: 2013

Having spent almost 20 years of my career in both the optical and dental industries in regional and national roles, I have gained a multitude of experience in recruiting, developing and retaining the best candidates for my customers. At Bluebird Care, my passion is to deliver a customer service experience unique to community health and social care by improving the selection, career journey, training and benefits of their care team.

Heather

Heather Porter

Job Title: Managing Director (Registered)

I joined the Bluebird Care Newmarket and Fenland team, as a support worker, in March 2014. During my career with the company, I have progressed from Support Worker through to Team Leader and have now been part of the Management Team for 3 years. I currently hold the position of Care Director and am involved with overseeing the day-to-day running of the care team.


My passion lies in making a difference in the way people perceive and receive home care and ensuring that their experience is a positive and happy one.


I am heavily involved with the Skills Assessment programme that we run for new members of the care team and I have completed my Preparing to Teach in the Lifelong Learning Sector (PTLLS) qualification which assists me in creating and delivering our Skills Assessment programme successfully to enable and support our care team to complete their roles when with our customers.


Alongside this, I am also completing my Level 5 qualification in Leadership and Management, which I feel will give me a wider knowledge of managing our senior team within their own individual roles and overseeing the day-to-day running of the business more confidently.


Throughout my career, at Bluebird Care, I have received constant and professional guidance from my Directors and have used this to further my confidence and competence.


I feel I have more to give and am always looking and working on ways to enhance my position within the company.


I will continue to work hard at ensuring we at Bluebird Care provide our customers with the best possible individual care experience possible and look forward to continuing this into the future.

Emily

Emily Orbell

Job Title: Operations & Marketing Manager

I re-joined Bluebird Care Bedford in November 2021. I had previously worked for the business from 2015 – 2018 as PR & Marketing Executive.


Since September 2022 I have now the Operations Manager for Bedford as well as the Marketing Manager for Bedford, Cambridge & Cambridge South, Newmarket, Fenland, King's Lynn, West Norfolk and Huntingdon.

Amreet

Amreet Dhillon

Job Title: Customer Care Manager

I started working for Bluebird Care Bedford as a care assistant in 2014 after hearing that the training Bluebird Care provides is one of a kind. I had already gained experience within the Care sector and knew I wanted to broaden my experience further. After returning from Maternity Leave, I decided I wanted to move forward with my career and was given the opportunity to become a Supervisor.  


I was then promoted to Deputy Care Manager in June 2020. I enjoy my role as not every day is the same. I have been given the opportunity to learn different skills which enables me to support other members of my team and in turn help them to develop their skills. 


In September 2022, I became the Customer Care Manager for Bedford. My role is very similar to my previous role, but I am now able to focus specifically on our customers and the quality of the care and support services we provide. I am really excited for the future of this company and growing my career with it.

Frequently Asked Questions about Bluebird Care Bedford & Wellingborough

What Type of Services does Bluebird Care Bedford & Wellingborough offer?

Bluebird Care Bedford & Wellingborough offers Home Care.

How many Carers does Bluebird Care Bedford & Wellingborough employ?

Bluebird Care Bedford & Wellingborough employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Bedford & Wellingborough to verify any information. View our terms and conditions. Bluebird Care Bedford & Wellingborough has an Enhanced Service - more info.