Caring Hearts Ltd

260 Embroidery Mill Building, Abbey Mill Business Centre, Paisley PA1 1TJ
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5.8 2 Reviews
  • Caring Hearts Ltd, Paisley
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Care Provided

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Owner

  • Caring Hearts Ltd

Person in charge

  • Sarah Herriott (Manager)
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Caring Hearts Ltd Reviews (2)

5.8

Caring Hearts Ltd has a Review Score of 5.8 (5.818) out of 10, based on 2 reviews in the last 2 years. Over all time Caring Hearts Ltd has 2 reviews.

Overall Experience

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Date Published

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Review from S M (Daughter of Client) published on 6 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I was told that caring hearts were good and would provide excellent care for my dad. Unfortunately this has not been true. The carers that we have rush dad with his food, ignore me when I try to assist them and tell them how dad likes things. Leave dirty pads and commode pots full of urine lying
about. Do not put their rubbish in the bin let along anything that dad has used. As for the dishes they use they leave them lying around the kitchen near the sink sometimes in the sink with food still in them. I have spoken to the care coordinator about this on various occassion and been told he will speak with the carers and either he has not or the carers ignore him also. They have caused damage in the house and deny it. I strongly think that they need better training for the people that they send out to do the care for them

Reply from Sarah Herriott, Regional Manager at Caring Hearts Ltd

Thank you for bringing this to our attention, I can see from our records that a care plan review and meeting with care workers has taken place since you published this review. I will however contact you myself to ensure issues have now been resolved and both yourself and your dad are happy with the care being received..

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Suzanne C (Daughter of Client) published on 4 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Navigating the care sector is hard when you are caring for a loved one. You want the best for them and expect that those who come into their home to look after them do so in a caring, punctual and effective manner. For our family, the past 5 years have been built on one bad experience after another,
until we began using Caring Hearts. Every single member of staff is wonderful and eager to do their best for our Mum. They have taken time to learn from the family all the little things that will help make their job easier, they are rarely late and have made no mistakes at all. Lovely smiles and attention to detail, making suggestions to help the family and is never scared to ask for help or advice from those who know Mum best - her family. Thank you Caring Hearts Stirling branch and all Mum's wonderful carers you have made such a difference to her and to us as a family and we appreciate you all so very much. xxx

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 5.8 (5.818)

Overview of Review Score

The Review Score of 5.8 (5.818) out of 10 for Caring Hearts Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 2.8 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 2.818 for Caring Hearts Ltd is calculated as follows: ( (5 Excellents x 5) + (6 Very Poors x 1) ) ÷ 11 Ratings = 2.818

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Caring Hearts Ltd is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 7 Mar 2025

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Very good

(5)
How good is our setting? Not Assessed

(0)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Frequently Asked Questions about Caring Hearts Ltd

What Type of Services does Caring Hearts Ltd offer?

Caring Hearts Ltd offers Home Care.

How many Carers does Caring Hearts Ltd employ?

Caring Hearts Ltd employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Caring Hearts Ltd to verify any information. View our terms and conditions. Caring Hearts Ltd has an Basic Service - more info.