Care Nexus

2nd Floor, 49 High Street, Wanstead, London E11 2AA
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9.2 14 Reviews
  • Care Nexus, London
Care Nexus is a dedicated Home Care and Complex Care provider, delivering exceptional services tailored to individual needs. The agency’s compassionate and highly trained team supports clients in leading fulfilling, independent lives within their own homes.

Care Nexus offers a comprehensive array of services, including:

•        Complex Care: Specialised support for clients with complex medical needs.
•        Personal Care: Assistance with bathing, dressing, grooming, and medication management.
•        Help with Domestic Chores: Assistance with cleaning, laundry, and ironing.
•        Shopping: Support with grocery shopping and errands.
•        Help with Meal Preparations: Assistance in preparing nutritious meals.
•        Companionship: Emotional support and social interaction to alleviate loneliness.
•        Elderly Care: Tailored support for older adults.
•        End of Life Care: Comfort and dignity during the final stages of life.
•        Alzheimer’s & Dementia Care: Specialised care for clients with cognitive impairments.
•        Brain Injury/Spinal Injury Care: Focused care for individuals with severe injuries.
•        Physical Disabilities Support: Assistance tailored to physical limitations.
•        Sensory Impairment Support: Specialised care for clients with sensory impairments.
•        Learning Difficulties Support: Tailored care for individuals with learning challenges.
•        24-Hour Care: Round-the-clock support with live-in caregivers.
•        Lifestyle Support (Social Care): Enhancing social engagement and activities.

Care Nexus prides itself on a client-centred approach, working closely with clients and their families to create personalised care plans that respect individual preferences and promote independence. The team’s dedication to high standards and continuous improvement ensures clients receive the best possible support, enhancing their quality of life every day.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Adult Home Care (18+)
  • Respite Care
  • Nursing/Nurse Led Care

Personal Care & Household Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Domestic Services / Home Help
  • Cleaning Service
  • Companionship
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Sit in Service

Other Care Provided

  • Older Person Care
  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge
  • Cancer Care
  • High Dependency Care, two carers attending
  • Alcohol / Drug Misuse

Funding & Fees

  • Hourly Visiting Care Fees: from £25

Private Domcare

These prices are only a guideline, please contact Care Nexus to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Owner

  • Care Nexus

Person in charge

  • Lucritia Jones (Registered Manager)

Care Nexus Reviews (14)

9.2

Care Nexus has a Review Score of 9.2 (9.165) out of 10, based on 14 reviews in the last 2 years. Over all time Care Nexus has 14 reviews.

Overall Experience

  • 5
  • 6
  • 1
  • 0
  • 2

Date Published

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Review from S M (Sister of Client) published on 21 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I was thoroughly satisfied with the attention and care my sister received when she needed support. We were introduced to one of the carers from Kare Plus, who seamlessly and professionally managed the entire care package once we gave the go-ahead. She was attentive and truly listened to my sister's
needs, ensuring the carers she sent were well-suited and compassionate.
I was both pleased and relieved to have the stress of managing my sister's care - especially following her fall - lifted from my shoulders. A heartfelt thank you to Kare Plus, and in particular to the carer, for making a difficult time much easier.

Reply from Rakib Karim, HR Manager at Care Nexus

Thank you for your kind words. We're truly glad to hear our team was able to support your sister in a way that brought comfort and peace of mind during a difficult time. It means a lot to know the care provided made a positive difference. We'll be sure to share your feedback with the team.

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Review from L H (Daughter of Client) published on 15 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A particular carer was a most compassionate and reliable carer who put her heart into taking care of my wonderful mother. Thank you to the agency for finding such a lovely carer. This carer was always on time and treated mum with dignity. She was courteous and kind to us as a family.

Reply from Rakib Karim, HR Manager at Care Nexus

Thank you for your kind words. We're truly touched to hear that the carer made such a positive impact on your mother and your family. It means a lot to us to know she delivered care with compassion, reliability, and dignity. We'll be sure to pass on your lovely feedback to her.

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Review from J D (Daughter of Client) published on 10 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

I am reasonably happy with the service so far. There have been a few teething problems which I had to sort out especially at the beginning when we were seeing a lot of different carers which couldn't be helped but things seem to be getting into more of a routine but will continue to review on a regular
basis.

Reply from Rakib Karim, HR Manager at Care Nexus

Thank you for your honest and thoughtful feedback. We're glad to hear things are improving and settling into a routine. We truly value your continued support and will always strive to provide consistent, high-quality care. Please don't hesitate to reach out if there's anything we can do to further support you and your loved one.Warm regards, HR ManagerKare Plus Redbridge

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Review from Salehah B (Daughter of Client) published on 31 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother who is the client has had a generally positive experience. Her regular carers who she trusts with personal care are excellent in the care and support that they provide. They ensure that my mother is supported and show genuine respect and care for her. These two carers in particular have been
extremely positive and have had a good impact on my mothers well being.


At times we have had issues with previous management, particularly with poor communication given by management on who and when carers will be coming to care for my mum. This can cause undue stress, however we hope that these issues with management have since been resolved and have had a positive experience more recently.


Generally we are happy with the support provided and care received, particularly by the main carers who visit my mother more regularly.

Reply from Rakib Karim, HR Manager at Care Nexus

Dear Salehah B,Thank you for your feedback. We're pleased your mother receives excellent care from her regular carers and that they positively impact her well-being. We appreciate your patience regarding past communication issues and are continuously working to improve. It's great to hear your experience has been more positive recently.If you need any further support, please feel free to reach out.Best regards,Kare Plus Redbridge

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Review from Akmal M (Son of Client) published on 28 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the carers who show extra care and attention towards mum.


They keep us in touch if there are any delays and are flexible to suit mum's needs.


They listen attentively and take on board our feedback.

Reply from Rakib Karim, HR Manager at Care Nexus

Thank you so much for your kind words and for taking the time to share your experience. We are delighted to hear that our carers have been providing the care and attention your mum deserves while keeping you well-informed.At Kare Plus Redbridge, we take great pride in delivering compassionate, flexible, and person-centered care, and it's wonderful to know that our team is meeting your expectations. Your feedback is invaluable to us, and we will continue striving to provide the best possible support for your mum.If there's anything more we can do, please don't hesitate to reach out. We truly appreciate your trust in our services.Best regards,Kare Plus Redbridge Team

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Review from Patricia R (Client) published on 28 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I find all of the carers that cone to me are excellent in all ways. They always do the very best for my care.my only thoughts is if the office could care when they know a carer has been held up. The standard of the company is of high quailty

Reply from Rakib Karim, HR Manager at Care Nexus

Thank you for your kind words and valuable feedback. We're delighted to hear that your mother's regular carers provide excellent care and support, making a positive impact on her well-being.We appreciate your honesty regarding past communication challenges and are continuously working to improve our service. It's great to know your recent experiences have been more positive.Your trust means a lot to us, and we remain committed to providing the best care possible. Please don't hesitate to reach out if we can support you further.Best regards,Kare Plus Redbridge Team

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Review from M S (Son of Client) published on 28 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are fully aware of my mom's condition and fully equipped and trained too deal with her. There punctuality and quick updates if carers unavailability or running late is very swift. Well done too the team.

Reply from Rakib Karim, HR Manager at Care Nexus

We truly appreciate your positive feedback! It's great to hear that our team's training, punctuality, and communication have made a difference in your mother's care. Keeping families informed and delivering high-quality support is at the heart of what we do. Thank you for your trust in our team. If you ever need anything, we're always here to help. Best regards, Kare Plus Redbridge Team

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Review from Colleen M (Mother of Client) published on 11 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

At first the transition was a little problematic due the mental health issues & demands of client, but after much liaising with Kare Plus all is almost perfect, the carers are efficient & understanding of the mental health issues but, they are friendly kind & respectful. I hope to continue using them.

Reply from Rakib Karim, HR Manager at Care Nexus

Thank you for your thoughtful review. We appreciate your patience and collaboration during the transition period, and we're delighted to hear that our carers have been able to provide the compassionate and respectful care your loved one deserves.Mental health support requires a tailored approach, and we are committed to continuous improvement to ensure the highest level of care. It's wonderful to know that you are happy with our service, and we look forward to continuing to support you.Should you ever need anything, please don't hesitate to reach out.

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Review from Carlos G (Son-in-law of Client) published on 11 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

One staff member in particular has been wonderful, she always makes sure my mother in law has had something to eat and drink and stays for a chat to make her comfortable whether we're here or not. Best of the ladies we have visit.

Reply from Rakib Karim, HR Manager at Care Nexus

Thank you for taking the time to share your feedback. We truly appreciate your honesty and are pleased to hear that, despite initial challenges, you have found our carers to be efficient, understanding, and respectful in meeting your loved one's needs.At Kare Plus Redbridge, we are committed to providing compassionate and high-quality care, and we value open communication to ensure the best possible experience for our clients and their families. We are delighted that things have now improved, and we remain dedicated to supporting you and your loved one.Please do not hesitate to reach out if there is anything further we can do to enhance your experience. We look forward to continuing to provide the care and support you deserve.

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Review from Kristy Y (Daughter of Client) published on 21 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

London Kare Plus, avoid at all costs! They have no idea what person centred care is. Your loved one is just a £ sign to them. Carers are paid minimum wage, are not experienced and given impossible travel schedules. They also don't get paid for travel. This company is only about money and no local authority
should give them hospital discharge contracts. Missed medication, three times in 5 days. Medication not on company app for carers after 7 days. Some Carers do not or cannot read simple instructions. Lacking communication and common sense. Wet clothes left in washing machine - family not notified. Office Coordinators don't take complaints seriously and are bordering on rude when things are flagged. Horrendous experience every day so far since care started on 6/2/25.

Reply from Rakib Karim, HR Manager at Care Nexus

Dear Kristy Y, we are sorry to hear your concerns and take all feedback seriously. However, we firmly refute the claim that our carers are paid minimum wage and lack experience. They receive well above the National Minimum Wage and undergo comprehensive training to ensure high-quality care. We also refute the claim regarding impossible travel schedules or lack of travel compensation-our carers have manageable workloads and receive appropriate allowances. Kare Plus Redbridge has provided person-centred care in the community for over 12 years, committed to client well-being. While the start of care can come with adjustments, our trained team works diligently to provide safe, compassionate support. We always address concerns professionally and encourage open communication. Please feel free to reach out directly so we can work towards a positive resolution about the service you received. Rakib Karim HR Manager Kare Plus, Redbridge

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Review from Lionel S (Client) published on 10 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My main male carer is 100%, some of the others need additional work in PPE e.g. changing gloves before preparing my food; one incident dripped my tablets, picked them up, and blew on them! Not staying the correct amount of time.
My main two carers are faultless.

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Review from C S (Client) published on 10 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I've left the management section blank because I've had no contact with management. Also, value for money is excellent because I'm not paying.
Carers have varying levels of ability and English. Some would like to rush off as soon as they can while others are prepared to look for how they could help.

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Review from A R (Client) published on 18 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My experience with Kare Plus as a whole has been very negative. There is little to no communication in the office. In the beginning, I was getting a different carer twice a day, every day. It was very hard to build a routine as you had to always explain to the new carer, what you need help with. It
did not seem to be explained before they arrived.
My main carer is great. We now have a good routine and I feel that she cares about helping me. She is always thorough and does not rush me. She pre-empts my needs, so I never have to ask her to do anything. If she sees that the bin or recycling needs emptying, she will do it. She cleans down my work surfaces and sink area when she's washed up after making breakfast or after dinner. I miss her on her days off, because my Monday morning help is rushed and nothing is cleaned up afterwards. The carer is usually in and out within 10 minutes.

Reply from Rakib Karim, HR Manager at Care Nexus

Thank you for sharing your experience with Kare Plus Redbridge. We regret the initial challenges you faced with communication and continuity of care. Providing consistent, high-quality service is our priority, and we apologise for any inconvenience caused. We're delighted to hear your main carer has made such a positive impact, and we'll ensure her dedication is recognised. However, we're concerned about your experience on her days off and during Monday morning care. We are addressing this to ensure all carers deliver the same high standard of service. Your feedback about communication in the office is also noted, and we are reviewing our processes to make improvements. Please don't hesitate to contact us at our office number to discuss this further. Thank you for your valuable feedback. We're committed to improving and ensuring your satisfaction. Kind regards, Kare Plus Redbridge Customer Care Team

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Review from Carol F (Mother of Client) published on 18 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother who is 88 years old has vascular dementia. Our carers Trupti and Sandeep show so much care, affection and consideration for my mother. We would struggle without their help and support and kindness.

Reply from Rakib Karim, HR Manager at Care Nexus

Dear Carol, Thank you so much for taking the time to share your positive experience with Kare Plus Redbridge. We are truly touched by your kind words about the care and support that the carers provide to your mother. It means a great deal to us to know that their compassion and dedication are making such a difference. At Kare Plus, we pride ourselves on delivering the highest standard of care, ensuring that each individual is treated with dignity, respect, and empathy. We understand how important it is for families to feel supported, and we are delighted that our team has been able to offer this level of care to your mother. Your feedback is invaluable and will be shared with the carers, who will undoubtedly be motivated by your recognition of their hard work and kindness. Thank you once again for choosing Kare Plus Redbridge and for placing your trust in us. Warm regards, Kare Plus Redbridge.

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Current Review Score: 9.2 (9.165)

Overview of Review Score

The Review Score of 9.2 (9.165) out of 10 for Care Nexus is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.165 for Care Nexus is calculated as follows: ( (48 Excellents x 5) + (13 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) + (8 Very Poors x 1) ) ÷ 79 Ratings = 4.165

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Care Nexus is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

Meet the Team (1)

Depa

Depa Saha

Job Title: Compliance Officer

Joined: 2021

Recruitment Consultant

Frequently Asked Questions about Care Nexus

What Type of Services does Care Nexus offer?

Care Nexus offers Home Care & Nursing Care.

How many Carers does Care Nexus employ?

Care Nexus employs 140 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Care Nexus to verify any information. View our terms and conditions. Care Nexus has an Enhanced Service - more info.