Private Domcare
These prices are only a guideline, please contact Care Nexus to find out the exact price for your requirements.
Care Nexus has a Review Score of 9.2 (9.165) out of 10, based on 14 reviews in the last 2 years.
Over all time Care Nexus has 14 reviews.
4.0 out of 5
Thank you for your kind words. We're truly glad to hear our team was able to support your sister in a way that brought comfort and peace of mind during a difficult time. It means a lot to know the care provided made a positive difference. We'll be sure to share your feedback with the team.
5.0 out of 5
Thank you for your kind words. We're truly touched to hear that the carer made such a positive impact on your mother and your family. It means a lot to us to know she delivered care with compassion, reliability, and dignity. We'll be sure to pass on your lovely feedback to her.
3.0 out of 5
Thank you for your honest and thoughtful feedback. We're glad to hear things are improving and settling into a routine. We truly value your continued support and will always strive to provide consistent, high-quality care. Please don't hesitate to reach out if there's anything we can do to further support you and your loved one.Warm regards, HR ManagerKare Plus Redbridge
5.0 out of 5
At times we have had issues with previous management, particularly with poor communication given by management on who and when carers will be coming to care for my mum. This can cause undue stress, however we hope that these issues with management have since been resolved and have had a positive experience more recently.
Generally we are happy with the support provided and care received, particularly by the main carers who visit my mother more regularly.
Dear Salehah B,Thank you for your feedback. We're pleased your mother receives excellent care from her regular carers and that they positively impact her well-being. We appreciate your patience regarding past communication issues and are continuously working to improve. It's great to hear your experience has been more positive recently.If you need any further support, please feel free to reach out.Best regards,Kare Plus Redbridge
5.0 out of 5
They keep us in touch if there are any delays and are flexible to suit mum's needs.
They listen attentively and take on board our feedback.
Thank you so much for your kind words and for taking the time to share your experience. We are delighted to hear that our carers have been providing the care and attention your mum deserves while keeping you well-informed.At Kare Plus Redbridge, we take great pride in delivering compassionate, flexible, and person-centered care, and it's wonderful to know that our team is meeting your expectations. Your feedback is invaluable to us, and we will continue striving to provide the best possible support for your mum.If there's anything more we can do, please don't hesitate to reach out. We truly appreciate your trust in our services.Best regards,Kare Plus Redbridge Team
5.0 out of 5
Thank you for your kind words and valuable feedback. We're delighted to hear that your mother's regular carers provide excellent care and support, making a positive impact on her well-being.We appreciate your honesty regarding past communication challenges and are continuously working to improve our service. It's great to know your recent experiences have been more positive.Your trust means a lot to us, and we remain committed to providing the best care possible. Please don't hesitate to reach out if we can support you further.Best regards,Kare Plus Redbridge Team
4.0 out of 5
We truly appreciate your positive feedback! It's great to hear that our team's training, punctuality, and communication have made a difference in your mother's care. Keeping families informed and delivering high-quality support is at the heart of what we do. Thank you for your trust in our team. If you ever need anything, we're always here to help. Best regards, Kare Plus Redbridge Team
4.0 out of 5
Thank you for your thoughtful review. We appreciate your patience and collaboration during the transition period, and we're delighted to hear that our carers have been able to provide the compassionate and respectful care your loved one deserves.Mental health support requires a tailored approach, and we are committed to continuous improvement to ensure the highest level of care. It's wonderful to know that you are happy with our service, and we look forward to continuing to support you.Should you ever need anything, please don't hesitate to reach out.
5.0 out of 5
Thank you for taking the time to share your feedback. We truly appreciate your honesty and are pleased to hear that, despite initial challenges, you have found our carers to be efficient, understanding, and respectful in meeting your loved one's needs.At Kare Plus Redbridge, we are committed to providing compassionate and high-quality care, and we value open communication to ensure the best possible experience for our clients and their families. We are delighted that things have now improved, and we remain dedicated to supporting you and your loved one.Please do not hesitate to reach out if there is anything further we can do to enhance your experience. We look forward to continuing to provide the care and support you deserve.
1.0 out of 5
Dear Kristy Y, we are sorry to hear your concerns and take all feedback seriously. However, we firmly refute the claim that our carers are paid minimum wage and lack experience. They receive well above the National Minimum Wage and undergo comprehensive training to ensure high-quality care. We also refute the claim regarding impossible travel schedules or lack of travel compensation-our carers have manageable workloads and receive appropriate allowances. Kare Plus Redbridge has provided person-centred care in the community for over 12 years, committed to client well-being. While the start of care can come with adjustments, our trained team works diligently to provide safe, compassionate support. We always address concerns professionally and encourage open communication. Please feel free to reach out directly so we can work towards a positive resolution about the service you received. Rakib Karim HR Manager Kare Plus, Redbridge
4.0 out of 5
4.0 out of 5
1.0 out of 5
Thank you for sharing your experience with Kare Plus Redbridge. We regret the initial challenges you faced with communication and continuity of care. Providing consistent, high-quality service is our priority, and we apologise for any inconvenience caused. We're delighted to hear your main carer has made such a positive impact, and we'll ensure her dedication is recognised. However, we're concerned about your experience on her days off and during Monday morning care. We are addressing this to ensure all carers deliver the same high standard of service. Your feedback about communication in the office is also noted, and we are reviewing our processes to make improvements. Please don't hesitate to contact us at our office number to discuss this further. Thank you for your valuable feedback. We're committed to improving and ensuring your satisfaction. Kind regards, Kare Plus Redbridge Customer Care Team
4.0 out of 5
Dear Carol, Thank you so much for taking the time to share your positive experience with Kare Plus Redbridge. We are truly touched by your kind words about the care and support that the carers provide to your mother. It means a great deal to us to know that their compassion and dedication are making such a difference. At Kare Plus, we pride ourselves on delivering the highest standard of care, ensuring that each individual is treated with dignity, respect, and empathy. We understand how important it is for families to feel supported, and we are delighted that our team has been able to offer this level of care to your mother. Your feedback is invaluable and will be shared with the carers, who will undoubtedly be motivated by your recognition of their hard work and kindness. Thank you once again for choosing Kare Plus Redbridge and for placing your trust in us. Warm regards, Kare Plus Redbridge.
The Review Score of 9.2 (9.165) out of 10 for Care Nexus is based on a) the Average Rating and b) the number of positive Reviews.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Care Nexus is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
Recruitment Consultant
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Care Nexus to verify any information. View our terms and conditions. Care Nexus has an Enhanced Service - more info.
