Care Nexus is a dedicated Home Care and Complex Care provider, delivering exceptional services tailored to individual needs. The agency’s compassionate and highly trained team supports clients in leading fulfilling, independent lives within their own homes.
Care Nexus offers a comprehensive array of services, including:
• Complex Care: Specialised support for clients with complex medical needs.
• Personal Care: Assistance with bathing, dressing, grooming, and medication management.
• Help with Domestic Chores: Assistance with cleaning, laundry, and...
Care Provided by Care Nexus
Types of Home Care
- Visiting Care
- Live-in Care
- 24 Hour Care
- Nursing/Nurse Led Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 60 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
Nursing / Nurse Led Care
- PEG Feeding
- Stoma Care
- Medication Assistance (Intravenous)
- Wound Dressing
- Catheter Care
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
- Hospital Discharge
Funding & Fees
Daily Charges per Person
- Hourly Visiting Care Fees: £25 - £35
- Weekly Live-in Care Fees: £1,450 - £1,550
Private Domcare
Contact Care Nexus to get a personalised quote:
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
- Local Authority (Contracted Provider)
- NHS (Contracted Provider)
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Good to Know
Owner
- Care Nexus
- Private Owned
Person in charge
- Lucritia Jones (Registered Manager)
Care Nexus Reviews (19)
Care Nexus has a Review Score of 9.2 (9.162) out of 10, based on 19 reviews in the last 2 years.
Over all time Care Nexus has 19 reviews.
4 carers we've met that come in to wash and dress my mum every morning.
Very friendly and professional, and also met the team manager to discuss any further needs.
Extra services have been offered, as and when required.
Thank you for your kind feedback. We are pleased to hear that your experience with our care team and management has been positive. It is encouraging to know that our carers are delivering support in a friendly, respectful and professional manner, and that our approach to offering additional...
And all very friendly and knowledgeable. They all acknowledged how difficult it is for him following his accident and were able to offer kind words and advise to enable him to become more independent
Thank you for your kind feedback. It is encouraging to hear that our team's professionalism, compassion and support have made a positive difference during what we understand is a very challenging time. Promoting dignity, independence and reassurance for those we support is central to our approach,...
The first evening they arrived at 8.30pm and Dad was already in bed and sound asleep, but after this they have completely fitted around our requirements, coming at 7am in the morning, twice more during the day and 6pm for his bedtime. They have been extremely kind considerate and respectful at all times,
Thank you for your kind feedback. We are very pleased to hear that the care and support provided has met your expectations and that the team has been able to adapt to your preferred visit times. Providing care with kindness, dignity and respect is at the heart of what we do, and it is encouraging...
We would recommend your company to others.
The carers left my fathers home clean and tidy each time they came.
We are really pleased to hear that you were happy with the care provided and that our carers were friendly, caring, and respectful in your father's home. Maintaining dignity, cleanliness, and a high standard of support is...
Nothing was a problem and they have helped me get back on my feet again.
They are all a credit to your service.
Thank you.
Thank you for taking the time to share your feedback. We are very pleased to hear that the support provided met your expectations and made a positive difference. Your kind words about the team are greatly appreciated and will be shared with them. Feedback like this encourages us to continue providing high-quality, respectful care to those we support.
I was both pleased and relieved to have the stress of managing my sister's care - especially following her fall - lifted from my shoulders. A heartfelt thank you to Kare Plus, and in particular to the carer, for making a difficult time much easier.
Thank you for your kind words. We're truly glad to hear our team was able to support your sister in a way that brought comfort and peace of mind during a difficult time. It means a lot to know the care provided made a positive difference. We'll be sure to share your feedback with the team.
A particular carer was a most compassionate and reliable carer who put her heart into taking care of my wonderful mother. Thank you to the agency for finding such a lovely carer. This carer was always on time and treated mum with dignity. She was courteous and kind to us as a family.
Thank you for your kind words. We're truly touched to hear that the carer made such a positive impact on your mother and your family. It means a lot to us to know she delivered care with compassion, reliability, and dignity. We'll be sure to pass on your lovely feedback to her.
I am reasonably happy with the service so far. There have been a few teething problems which I had to sort out especially at the beginning when we were seeing a lot of different carers which couldn't be helped but things seem to be getting into more of a routine but will continue to review on a regular basis.
Thank you for your honest and thoughtful feedback. We're glad to hear things are improving and settling into a routine. We truly value your continued support and will always strive to provide consistent, high-quality care. Please don't hesitate to reach out if there's anything we can do to further support you and your loved one.Warm regards, HR ManagerKare Plus Redbridge
My mother who is the client has had a generally positive experience. Her regular carers who she trusts with personal care are excellent in the care and support that they provide. They ensure that my mother is supported and show genuine respect and care for her. These two carers in particular have been extremely positive and have had a good impact on my mothers well being.
At times we have had issues with previous management, particularly with poor communication given by management on who and when carers will be coming to care for my mum. This can cause undue stress, however we hope that these issues with management have since been resolved and have had a positive experience more recently.
Generally we are happy with the support provided and care received, particularly by the main carers who visit my mother more regularly.
Dear Salehah B,Thank you for your feedback. We're pleased your mother receives excellent care from her regular carers and that they positively impact her well-being. We appreciate your patience regarding past communication issues and are continuously working to improve. It's great to hear your...
We are very happy with the carers who show extra care and attention towards mum.
They keep us in touch if there are any delays and are flexible to suit mum's needs.
They listen attentively and take on board our feedback.
Thank you so much for your kind words and for taking the time to share your experience. We are delighted to hear that our carers have been providing the care and attention your mum deserves while keeping you well-informed.At Kare Plus Redbridge, we take great pride in delivering compassionate,...
I find all of the carers that cone to me are excellent in all ways. They always do the very best for my care.my only thoughts is if the office could care when they know a carer has been held up. The standard of the company is of high quailty
Thank you for your kind words and valuable feedback. We're delighted to hear that your mother's regular carers provide excellent care and support, making a positive impact on her well-being.We appreciate your honesty regarding past communication challenges and are continuously working to improve...
The staff are fully aware of my mom's condition and fully equipped and trained too deal with her. There punctuality and quick updates if carers unavailability or running late is very swift. Well done too the team.
We truly appreciate your positive feedback! It's great to hear that our team's training, punctuality, and communication have made a difference in your mother's care. Keeping families informed and delivering high-quality support is at the heart of what we do. Thank you for your trust in our team. If you ever need anything, we're always here to help. Best regards, Kare Plus Redbridge Team
At first the transition was a little problematic due the mental health issues & demands of client, but after much liaising with Kare Plus all is almost perfect, the carers are efficient & understanding of the mental health issues but, they are friendly kind & respectful. I hope to continue using them.
Thank you for your thoughtful review. We appreciate your patience and collaboration during the transition period, and we're delighted to hear that our carers have been able to provide the compassionate and respectful care your loved one deserves.Mental health support requires a tailored approach,...
One staff member in particular has been wonderful, she always makes sure my mother in law has had something to eat and drink and stays for a chat to make her comfortable whether we're here or not. Best of the ladies we have visit.
Thank you for taking the time to share your feedback. We truly appreciate your honesty and are pleased to hear that, despite initial challenges, you have found our carers to be efficient, understanding, and respectful in meeting your loved one's needs.At Kare Plus Redbridge, we are committed to...
London Kare Plus, avoid at all costs! They have no idea what person centred care is. Your loved one is just a £ sign to them. Carers are paid minimum wage, are not experienced and given impossible travel schedules. They also don't get paid for travel. This company is only about money and no local authority should give them hospital discharge contracts. Missed medication, three times in 5 days. Medication not on company app for carers after 7 days. Some Carers do not or cannot read simple instructions. Lacking communication and common sense. Wet clothes left in washing machine - family not notified. Office Coordinators don't take complaints seriously and are bordering on rude when things are flagged. Horrendous experience every day so far since care started on 6/2/25.
Dear Kristy Y, we are sorry to hear your concerns and take all feedback seriously. However, we firmly refute the claim that our carers are paid minimum wage and lack experience. They receive well above the National Minimum Wage and undergo comprehensive training to ensure high-quality care. We also...
Carers have varying levels of ability and English. Some would like to rush off as soon as they can while others are prepared to look for how they could help.
My main two carers are faultless.
My main carer is great. We now have a good routine and I feel that she cares about helping me. She is always thorough and does not rush me. She pre-empts my needs, so I never have to ask her to do anything. If she sees that the bin or recycling needs emptying, she will do it. She cleans down my work surfaces and sink area when she's washed up after making breakfast or after dinner. I miss her on her days off, because my Monday morning help is rushed and nothing is cleaned up afterwards. The carer is usually in and out within 10 minutes.
Thank you for sharing your experience with Kare Plus Redbridge. We regret the initial challenges you faced with communication and continuity of care. Providing consistent, high-quality service is our priority, and we apologise for any inconvenience caused. We're delighted to hear your main carer...
My mother who is 88 years old has vascular dementia. Our carers Trupti and Sandeep show so much care, affection and consideration for my mother. We would struggle without their help and support and kindness.
Dear Carol, Thank you so much for taking the time to share your positive experience with Kare Plus Redbridge. We are truly touched by your kind words about the care and support that the carers provide to your mother. It means a great deal to us to know that their compassion and dedication are...
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 28 March 2019- Caring Good
- Effective Good
- Responsive Good
- Safe Good
- Well-led Good
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (0)
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Awards / Recognitions (0)
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Meet the Team (1)
Recruitment Consultant
Frequently Asked Questions about Care Nexus
How many Carers does Care Nexus employ?
Care Nexus employs 210 carers.
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