Nurtrio, Unit 5, Acorn Business Park, Moss Road, Grimsby, North East Lincolnshire DN32 0LT

Review from Mike G (Son of Client) published on 1 July 2024 Submitted via Website • Report

Overall Experience

It is now 9 years that my mother has received brilliant care from the team at Nurtrio.
I wanted to express our gratitude for all the help and guidance that you have given to our mam and ourselves and to say how grateful we are.
The visiting carers and office staff have always had her best interest

at heart in a professional, flexible and friendly way. You have saved her life now on several occasions.
Originally, mam only needed light support but now she needs a lot more help. You are great at taking on all kinds of things she needs.
More recently she is getting meals on wheels. The food is very nutritious and the service has been outstanding.
Every contact I have seen has been delivered with a sunny smile.
Thanks again for the brilliant service over the last 9 years.
A very grateful family.

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Review from H P (Ex Family Member) published on 17 April 2024 Submitted via Website • Report

Overall Experience

The Head of Quality and Operations was given information on a predator that visits vulnerable people in a vulnerable housing environment. The information was serious enough for children's services to say under no circumstances is the perpetrator to be left alone unsupervised with any child or vulnerable

persons. He had a history of threats of danger to life against the wider organisation's workers. Especially one of their care providers in particular. But due to no conviction on the abuse, the Head of Quality and Operations said there was no risk. In her job role she should know how hard it is for an abuser to be convicted. And should put the safety of service users first. Me and my family have experienced several malicious verbal attacks from both staff and service users from the apartments all these were reported and the Head of Quality and Operations chose to not investigate the logs provided and not look into the history of the abuser who has in the past taken advantage of the person his visits.

Reply from Jo Barnes, CEO at Nurtrio

Nurtrio takes all complaints very seriously and we pride ourselves on ensuring that we carry out a thorough investigation when any person makes a complaint or raises a concern. If you would like to further discuss the issue that you have raised, please contact me on telephone number 01472 472105

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Review from Debra F (Daughter of Client) published on 16 October 2023 Submitted via Website • Report

Overall Experience

We recently swapped to Nurtrio after problems with a previous agency and the transition has been problem free. After a couple of teething problems, which were resolved quickly and efficiently, the care provided has been fantastic. Mum feels confident and happy with her carers, with many of them going

the extra mile.

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Review from S O (Client) published on 30 August 2023 Submitted via Postal Card • Report

Overall Experience

Carers are supportive and caring.
Some are very good in relation to helping me manage my mental health.
Rota's aren't always sent out in time.
Rota's can be changed at short notice.
Despite being in care plan not to have lots of new carers, I've had 2 new people this week and one I barely know.

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Review from Graham C (Son of Client) published on 30 August 2023 Submitted via Postal Card • Report

Overall Experience

I find Nurtrio to be very thorough and caring. They are very accommodating of various situations and challenges that occur.

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Review from Jan V (Client) published on 26 July 2023 Submitted via Postal Card • Report

Overall Experience

I have received good care on the whole. One or two have obviously not read the plan and don't understand my difficulties, nor are they interested. One, I feel, expects me to be more capable than I am. Most are excellent and listen! On the whole, I'm treated with excellent care and dignity. Some (a few)

have no respect for time, or do not apologise if they are late. It's as though I should accept things; my time and timetable are shown no respect. Again, I say it is a minority. Mostly, I am more than satisfied with the care.

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Review from S E (Son-in-law of Client) published on 29 March 2022 Submitted via Website • Report

Overall Experience

As with any care provider, there are issues, be they teething or developing or arising through unprecedented times, such as COVID-19. Ace Homecare, represented by the staff attending have provided a first-class service both to my mother-in-law and to my auntie-in-law upon my recommendation. I set an

extremely high bar of expectation on service delivery, in particular the measures on compliance and additional measures I set in place due to the pandemic protecting Ace care staff and my family who are 80+. Ace works as a team, and they communicate effectively and swiftly to sudden changes and this is complemented by the app, a useful tool for recording issues, etc. I would assess their service provision at 94% effective when operating normally. Well, no service ever runs exactly as a client would like and the effectiveness of the compliance wasn't 100% but none of my family have been subject to COVID-19. Nonetheless, I would highly recommend them to anyone.

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Review from Sue J (Niece of Client) published on 1 March 2022 Submitted via Website • Report

Overall Experience

The care my auntie has received has been second to none. My aunt seems quite happy too. The ladies caring for her have been really good carrying out extra duties too, they always make sure she is clean and tidy and the house is left tidy too. The only problem has ever been my aunt, not the carers, my

aunt does lack personal hygiene and if she can get out of having a shower she will use all the excuses under the sun, she says I don’t feel like it today, or I can’t stand today, or no I can’t walk but I know she can. The way to deal with her is if they just head to the bathroom on arrival and turn the shower on then tell her she is having a shower today, it won’t take long. Although my aunt has refused, the ladies have made her have a strip wash but this could take longer than a shower. It has taken immense pressure off me and for that, I am so grateful.

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Review from Andrew B (Son of Client) published on 15 February 2022 Submitted via Website • Report

Overall Experience

Ace Homecare started to provide care for my Mum about 3 months ago and have been very professional. Mum had been very resistant to having carers but is very happy now and it has taken a significant workload off the family.

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Review from Carole L (Daughter of Client) published on 10 January 2022 Submitted via Website • Report

Overall Experience

All carers involved with mum show the utmost care for her and follow instructions left in the daily message book and will make contact if unsure about anything. They have particularly worked well under the current covid conditions. Obviously a well organised team.

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Review from Robert S (Son of Client) published on 15 September 2021 Submitted via Website • Report

Overall Experience

Ace Homecare have really looked after my mum whilst she lived in her own home - making sure she was safe and comfortable, attending to all her needs, cleaning and cooking, helping with her personal hygiene. She especially liked all her carers who always had time for a chat and always made sure she took

her medication and had plenty to drink. So thanks to all the staff at Ace for always keeping in contact with me to let me know if there were any problems. Definitely would recommend your services. Many thanks.

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Review from David H (Son of Client) published on 5 August 2021 Submitted via Website • Report

Overall Experience

My elderly mother needed help at home after experiencing a double break of her leg, and struggling with her mobility at home, A family friend recommended Ace Homecare, we only have positive things to say about their care, professionalism and excellent communications.
We received a weekly rota advising

of times and carers names, which we found very useful. The carers that came were always pleasant, jovial and efficient in their roles. We would have no hesitation in recommending Ace Homecare

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Review from Dave L (Son of Client) published on 15 July 2021 Submitted via Website • Report

Overall Experience

My mother had a fall in June which resulted in us deciding she needed more help in the house. I cannot recommend Ace Homecare - Grimsby enough. Both their attention to detail and their very professional approach has meant my mums in a hugely different place to a few months back. They are extremely punctual

which is great for keeping to routines. They also have a new system that I can check and see what care has happened on a daily basis. This gives a lot peace of mind from my side, and also allows for small checks to be added which is a great facility. Having previously had a different care company looking after my dad for several years it is so noticeable how much better the care provided by Ace really is.

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Review from J W (Client) published on 14 June 2021 Submitted via Postal Card • Report

Overall Experience

I found Ace Homecare very good following a fall and needing support and care. I would happily recommend them and use them again if necessary. Staff were very kind and helpful, professional and courteous.

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Review from Stuart H (Son of Client) published on 2 June 2021 Submitted via Website • Report

Overall Experience

The carers we receive are all friendly and courteous. As with any service, the people vary in the ways they do things. Some are more attentive than others, possibly due to time constraints. They do appear to be doing varied areas which can make them late for their appointments.

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Review from Andrew E (Son of Client) published on 21 May 2021 Submitted via Website • Report

Overall Experience

I cannot recommend Ace Homecare highly enough; the care they have given my mum has been fantastic. As my mum's care needs have changed they have always discussed them with me, and have always responded very quickly and without any problems and with the best interests of my mum. The carers are very pleasant

and friendly always treat her with the greatest of respect and dignity. My Mum looks forward to their visits three times a day as they not only attended to her needs but take the time to chat with her and get to know her and what is important to her. I would like to say a big "thank you" to the managers and all the carers at Ace Homecare.

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Review from Susan H (Daughter of Client) published on 18 May 2021 Submitted via Website • Report

Overall Experience

I chose Ace Homecare to support my Mum in her wish to stay at home. A diagnosis of Alzheimer’s and vascular dementia was never going to be easy for either of us. It was so hard for me to accept the help and equally so for Mum. But with the Care Team's experience and good humour they did a fantastic

job. Some days were incredibly difficult, but every time the Manager and her Care Team listened and always came up with solutions to whatever our needs. The care was understanding and flexible throughout. I could always ask when I was unsure. Mum always looked clean and well cared for. There was humour and company for Mum. Staff would ask about my well-being too. Mum ended up with visits 5 times a day. From personal care to helping with meals, keeping the house tidy, the work of the Care Team was all I had asked for. The Manager, the Director, and the Care Team often went over and above to support us. I was always contacted if they felt the need. They are ‘ace’ and worth looking at their service.

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Review from W M (Son of Client) published on 15 December 2020 Submitted via Website • Report

Overall Experience

Despite initially not wanting the extra help, Mum has come round to being very appreciative of the basic help she gets from the team. This is in a large part down to the positive attitude of her care workers. I feel confident that if there are any issues, I will be notified as soon as they occur which

is a great comfort for me living overseas. The openPass app is a great means of seeing what is happening on a daily basis. I also think the service is great value for money.

Reply from Richard Armstrong, Director at Nurtrio

Thank you, we appreciate the feedback and we are glad that your mum has responded well to our care staff. I will be sure to pass this on to the care team!

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Review from Joanna G (Daughter of Client) published on 10 September 2020 Submitted via Website • Report

Overall Experience

We have used Ace carers for many months now for morning care of my 89-year-old mother who lives alone. We find this care team to be extremely friendly, efficient and caring. We are increasing to twice a day which really helps the family. I would highly recommend them.

Reply from Richard Armstrong, Director at Nurtrio

Thanks for your kind words and for trusting us to support your mother. I have passed your comments on to the care team who do a great job!