Helping Hands Home Care (Ferndown)

They were very polite and engaging

The Helping Hands team provided my Mum with the greatest care and support. She was initially resistant to having carers coming into her home. This changed over time and she was grateful for their help with medication. I noticed that the managers and carers would take the time to listen to her and do their best to action her request, or problem solve with us. The team cared for her safely, with dignity and with a wonderful sense of humour. They were interested in her. This approach enabled my Mum to have her desire to stay in her own home.

The team were very good at communicating with my Mum and me. The staff went out of their way to ensure that medication and care was current and required. I felt that there was a collective shared interest in Mum. This allowed me space in my own life, resulting in increased wellbeing. Thank you all, I am forever grateful.

The team have gone to extraordinary lengths to accommodate my (reluctant, and indeed obstructive) parents' complex needs, to tailor care and support for them. Their patience, understanding and diligence has been exemplary and I don't know what I would have done without their wisdom and support at this awful time. We now, at last, have live-in care in place, which is (fingers crossed!!) working better than I (..or the parents..) had ever imagined. Thank you so very much, Helping Hands Ferndown!

Helping Hands provided care for my 95 year old mum over about a year. They were able to adapt to mum's changing care needs latterly without fuss, often at very short notice. Can't thank the team enough for their support through this difficult time.

We've been going through an extremely tough 8 months....this last month we had to move the place of mums care...helping hands team were excellent in meeting the requirements. Addaping a plan that suited mum and the situations that have arrisen. Our thanks to the team for being so understanding and not adding to our situation and always trying to help!

The Ferndown team are providing caring and supportive assistance to my uncle who has dementia and lives on his own. The carers keep me updated in a timely fashion with any concerns or issues that need addressing and offer useful and helpful suggestions as to how to improve the support they give. As I live a distance away this is extremely useful and knowing that a carer visits daily reassures me that my uncle is safe and well.

Generally very supportive and helpful given that family do not live local to Mum. All carers work well and compassionately to support Mum despite continuity of Mum's carers being difficult to maintain. It is always easy to contact the branch either by phone or email. I feel my questions, concerns and requests are listened to and acted upon. All Mum's carers are respectful of her contribution to her own care, they listen to her and respect her wishes. Helping Hands support is allowing Mum to stay where she wants, in her own home.

My mum has been diagnosed with dementia and latterly with a terminal disease. It has left her very confused at times but at other times she is fully aware of where she is and can get very upset about small changes. We have engaged Helping Hands to help ensure that medication is administered and that help and companionship is available.

They have been very flexible with changing needs and undertake various tasks to allow her to stay in her own home.

The Ferndown Team have been so caring and supportive for my father and their dedication and allowed him to stay in his own home for 3 years. They showed great flexibility and initiative in problem solving. He received the highest level of care and company during this time and we are so grateful for everything they have done.

The management behind the scenes is fantastic in every way if help is needed.

We all hope we'll never need care, but if you do, I'd recommend HH Ferndown.

Thank you to everyone at Helping Hands Home Care. Always someone to care.

Also, think that there are times when my mother doesn't get her full 45 minutes care! Which is not good! (My mother has Alzheimer's disease).

We have had a number of carers over time. They have always been timely, courteous and mindful of our changing needs, especially over the period of the pandemic, as we were shielding. They have responded well to occasional changes to our schedule.

My mother finds the carers extremely friendly and helpful. They do exactly what asked to do, and often she does not need to ask them what to do as they use their own initiative.

I have experience of an alternative caring company, thus mental comparisons could be made.

I already have recommended Helping Hands to two sets of neighbours. I am happy with the care I receive. They arrive on time are kind and helpful. I enjoy a variety of carers during the weeks as the differences in interests and family life are also interesting for me. They are always very pleasant, helpful and professional. I do have to phone up to ask who is coming the following week and what time as I prefer to know in advance.

The service is good, but all we require is ironing and general cleaning (dusting, hovering), so our experience is rather limited.