Helping Hands Home Care (York)

6 Odsal House, Front Street, York YO24 3BL
Review Us
8.5 8 Reviews
  • Helping Hands Home Care (York), York
Helping Hands Home Care (York) provides a home care service to people living in the York area of North Yorkshire.

A team of dedicated and skilled care staff, provide varying levels of care that can be tailored to each individual's needs.

Service users receive flexible care that can be adapted to personal requirements when it comes to food preparation, hobbies and shopping trips and days out.

In addition to day visits, Helping Hands Home Care can offer a full live-in care service depending on the amount of care required by each individual.

Show Helping Hands Home Care (York) on the Map

Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £35.50

We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

These prices are only a guideline, please contact Helping Hands Home Care (York) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Person in charge

  • Stacy Hayward (Branch Care Manager)

Helping Hands Home Care (York) Reviews (8)

8.5

Helping Hands Home Care (York) has a Review Score of 8.5 (8.500) out of 10, based on 2 reviews in the last 2 years. Over all time Helping Hands Home Care (York) has 8 reviews.

Overall Experience

  • 4
  • 3
  • 1
  • 0
  • 0

Date Published

8
2
2
2
6

Review from M L (Daughter of Client) published on 18 August 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Helping Hands are excellent. They have lovely caring staff who listen to my Mum and attend to her needs.She is often anxious so to know she is in safe hands is very important. The Management team has been very accommodating too, nothing is too much trouble and this is certainly welcomed after a bad
experience with a previous care company. I would definitely recommend Helping Hands.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Michael C (Son of Client) published on 7 August 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager went out of her way to ensure our mum had excellent care towards the end of her life. She and her carers were lovely and gentle with mum. We felt we had a personal touch and involvement from her and we could contact her immediately if we had concerns or needed changes to care arrangement.
Thank you so much.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from H W (Wife of Client) published on 7 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Helping Hands office staff are keen to offer appropriate care by a carer who is known to my husband and will always search for someone we agree is best for him. When carers attend they are punctual polite, efficient and friendly. We have been using Helping hands for more than 2 years now, at least twice
a week with no problems. My husband has Parkinson's enjoys their visits. His preferences are considered and he is treated respectfully.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Graham P (Partner of Client) assisted by family/friend published on 28 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Helping Hands are head and shoulders above other care agencies we have used previously in York. The carers' timekeeping is excellent, their commitment and conscientious attitude is exemplary and they always try their best when confronted by challenging situations. The management team are incredibly
helpful, friendly and always on hand to discuss or deal with any care queries or issues. My partner is totally dependent on their support and even during the difficult period of lockdown and shielding at home, the carers continued to keep her safe and cared for. We would not hesitate in recommending them as a care provider to friends and family.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J B (Daughter of Client) published on 27 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Although the carer was lovely to Mum, her needs were not met. She was often dirty and the house untidy, especially the kitchen worktops etc.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M B (Wife of Client) published on 27 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Consistency of care mostly very good, although sometimes have to cope with unknown carers. Not always told of changes in carer or time of visit customer dislikes change of routine. Shadowing carers seem to come on inappropriate visits eg: do morning shadow then actually cover afternoon visit - which
in this case is a very different call in length and complexity. Quality of care is good, all carers are friendly and helpful.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from P D (Client) published on 14 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find that all carers are usually on time and apologies when late, either emergency or traffic. Helpful, polite, (except for odd one or two). Office staff try to accommodate your request where possible or come up with an alternative. 100% better than last care company I had, as we know what time they
are coming and when you get regular carers you can build up a rapport, which makes you feel as though you matter.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from D G (Client) published on 14 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have male carers; every one of them ate helpful, polite and will do anything to help me. I know I am in safe hands and look forward to my visits. I cannot recommend them enough. First-class care.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.5 (8.500)

Overview of Review Score

The Review Score of 8.5 (8.500) out of 10 for Helping Hands Home Care (York) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Helping Hands Home Care (York) is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (York) is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Awards / Recognitions (0)

Meet the Team (1)

Holly

Holly Unstead

Job Title: Branch Care Manager

I have worked in care since I was 18 when I began my journey as a carer. Over the
years I have worked my way up to the Branch Care Manager.
I chose to work for Helping Hands based upon their ethos and values. Their foundation is
kindness, and I feel that‘s my biggest quality. I am very passionate about my job role, and I really enjoy supporting the team and the customers.

Frequently Asked Questions about Helping Hands Home Care (York)

What Type of Services does Helping Hands Home Care (York) offer?

Helping Hands Home Care (York) offers Home Care.

How many Carers does Helping Hands Home Care (York) employ?

Helping Hands Home Care (York) employs 100 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (York) to verify any information. View our terms and conditions. Helping Hands Home Care (York) has an Enhanced Service - more info.