Helping Hands Home Care (York)

I have to say as a family one of the most important things is we genuinely feel our relative is cared for.

Can definitely recommend this company

Helping Hands are excellent. They have lovely caring staff who listen to my Mum and attend to her needs.She is often anxious so to know she is in safe hands is very important. The Management team has been very accommodating too, nothing is too much trouble and this is certainly welcomed after a bad experience with a previous care company. I would definitely recommend Helping Hands.

The manager went out of her way to ensure our mum had excellent care towards the end of her life. She and her carers were lovely and gentle with mum. We felt we had a personal touch and involvement from her and we could contact her immediately if we had concerns or needed changes to care arrangement. Thank you so much.

Helping Hands office staff are keen to offer appropriate care by a carer who is known to my husband and will always search for someone we agree is best for him. When carers attend they are punctual polite, efficient and friendly. We have been using Helping hands for more than 2 years now, at least twice a week with no problems. My husband has Parkinson's enjoys their visits. His preferences are considered and he is treated respectfully.

Helping Hands are head and shoulders above other care agencies we have used previously in York. The carers' timekeeping is excellent, their commitment and conscientious attitude is exemplary and they always try their best when confronted by challenging situations. The management team are incredibly helpful, friendly and always on hand to discuss or deal with any care queries or issues. My partner is totally dependent on their support and even during the difficult period of lockdown and shielding at home, the carers continued to keep her safe and cared for. We would not hesitate in recommending them as a care provider to friends and family.

Although the carer was lovely to Mum, her needs were not met. She was often dirty and the house untidy, especially the kitchen worktops etc.

Consistency of care mostly very good, although sometimes have to cope with unknown carers. Not always told of changes in carer or time of visit customer dislikes change of routine. Shadowing carers seem to come on inappropriate visits eg: do morning shadow then actually cover afternoon visit - which in this case is a very different call in length and complexity. Quality of care is good, all carers are friendly and helpful.

I find that all carers are usually on time and apologies when late, either emergency or traffic. Helpful, polite, (except for odd one or two). Office staff try to accommodate your request where possible or come up with an alternative. 100% better than last care company I had, as we know what time they are coming and when you get regular carers you can build up a rapport, which makes you feel as though you matter.

I have male carers; every one of them ate helpful, polite and will do anything to help me. I know I am in safe hands and look forward to my visits. I cannot recommend them enough. First-class care.