Platinum Care Cheshire Ltd

Brook House, 501 Crewe Road, Wheelock, Sandbach CW11 3RX
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9.4 9 Reviews
  • Platinum Care Cheshire Ltd, Sandbach
Platinum Care Cheshire is a small family run company based in Sandbach.

Platinum Care Cheshire have two teams of local staff who have been supporting residents in Sandbach, Middlewich and Haslington since 2016. They pride themselves on providing the highest standard of care possible for their service users. Some of their staff have been with Platinum Care Cheshire since their very first day operating and have continued to grow with the company. Their staff are local to the areas that they cover and receive regular training to ensure that their knowledge and skills are up to date.

The care Platinum Care Cheshire provide ranges from simple check calls to meal preparation, personal care and end of life care. All carers are fully trained and have experience in Complex Care, Dementia Care and End-of Life Care. Their youngest service user is 18 years old and their eldest is 98. Platinum Care Cheshire recognise that everyone's care needs are different so they tailor their home care to suit each persons individual needs.

Platinum Care Cheshire's services include assistance with getting up in the morning and going to bed each night, getting dressed and undressed, assistance with toileting and continence care, prompting and administering of medications, support to prepare meals and monitoring of nutrition and hydration. They provide companionship and light housework as part of a daily service.

They have a dedicated team of carers who support with double handling visits, who are highly experienced in manual handling equipment including mobile hoists, ceiling track hoists and returns.

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Care Provided

Types of Home Care

  • Visiting Care
  • Adult Home Care (18+)

Personal Care & Household Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Domestic Services / Home Help
  • Call in Service
  • Cleaning Service
  • Companionship
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Sit in Service

Other Care Provided

  • Older Person Care
  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge
  • Cancer Care
  • Alcohol / Drug Misuse

Funding & Fees

  • Hourly Visiting Care Fees: £17.50 – £28.50

These prices are only a guideline, please contact Platinum Care Cheshire Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Platinum Care Cheshire Ltd

Person in charge

  • Angela Burns (Registered Manager)

Platinum Care Cheshire Ltd Reviews (9)

9.4

Platinum Care Cheshire Ltd has a Review Score of 9.4 (9.400) out of 10, based on 5 reviews in the last 2 years. Over all time Platinum Care Cheshire Ltd has 9 reviews.

Overall Experience

  • 9
  • 0
  • 0
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Date Published

9
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4

Review from A W (Daughter of Client) published on 18 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Platinum Care came to our rescue when we were experiencing very poor quality care from another company.
Mum has settled beautifully with Platinum care. The level of communication with the team is excellent and ongoing. The carers are friendly and chatty with Mum, which she needs because she has Alzheimer's
and needs reassurance, prompting and the stimulus of conversation.
I have been able to relax more, in the knowledge that Mum is being cared for so well, which gives me some respite. They adapt their care according to her changing needs and have got to know her well.
Thanks to all that are involved.

Reply from Paige Ritchie, Finance Manager at Platinum Care Cheshire Ltd

Thank you so much for your lovely review. We will pass it on to our care team!

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Review from M M (Father of Client) published on 18 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used Platinum Care for a number of years, ever since our sons mobility started to worsen. They have always provided excellent care and support to our son and the wider family. The carers always take time to ensure that his needs are met as well as having a chat and sharing a joke with him.

Reply from Paige Ritchie, Finance Manager at Platinum Care Cheshire Ltd

Thank you so much for your wonderful review. We will pass it on to our care team!

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Review from P D (Husband of Client) published on 14 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I wanted express our gratitude for the exceptional care and support provided by the Platinum Cheshire Care team. The compassion, respect and seamless communication between carers and their supervisor is excellent. We feel incredibly fortunate to have such amazing local support. You should
be very proud of all your team.

Reply from Paige Ritchie, Finance Manager at Platinum Care Cheshire Ltd

Thank you for your lovely review. We will pass this onto all of our staff.

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Care / Support

Management

Treated with Dignity

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Review from Vilma H (Wife of Client) published on 10 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sincere ! Keep up the great gestures!
Friendly and helpful people. Very supportive and considerate in every way , so far so good for the team and satisfied. Even me the lady brought me a cup of tea in my bed . I feel so grateful thank you

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Review from Victoria R (Daughter of Client) published on 11 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just want to let you all know how fantastic you have been with Mum.
Things have progressed relating to her disease and is now in residential care. Although Mum was quite complex, fussy, and challenging at times, you have surpassed all expectations in your care.
Your flexible and caring approach has
been second to none. Communication was always made simple and responsive.
Each carer working hard to achieve another's independence, and I thank you all from the bottom of my heart.

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Review from Tracy E (Daughter of Client) published on 16 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This agency supported my mum in the last couple of months of her life.
We didn't have carers visiting we had angels. The care staff were amazing not only did they support my mum, they also supported us as a family. Nothing was ever too much trouble and the communication between the agency was 1st
class.
Carers were always on time and we, as family, were involved in all decision making. It got to a point that we knew mum's carers well as she always had regular care staff, funny to say this but we looked forward to their visits as it felt like family were visiting. Carers always treated my mum with the utmost respect. I cannot thank this agency enough for the support that we received. Forever grateful this agency deserves a rating of 10 stars.

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Review from Claire A (Daughter of Client) published on 14 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has used the services of Platinum Care for some time now. The carers are thoughtful, considerate, conscientious and kind. Mum is wholly comfortable with them and there seems to be a small core of team members who regularly attend Mum's needs. This continuity is reassuring for both Mum and the family,
especially as Mum has memory problems. The care team will inform us if medications have not been delivered, or if Mum is running short of personal toiletries etc. As a family, this reassures us, especially as we don't live local to Mum. The only criticism we have is that Platinum Care were unable to provide care where Mum-In -law resides; following recent hospital stay, they were our first choice to facilitate her care needs post-discharge. We have no hesitation in recommending Platinum Care and their care team to anyone and hope their high standards of care provision/communication continue.

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Review from Barbara W (Client) assisted by family/friend published on 15 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service received has been very good and made me feel more confident to remain safe within my own home. Over the last 2-3 years, I have come to know many of the carers personally and built up a good level of trust and support, particularly important to me as I am registered blind.

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Review from Dennis H (Husband of Client) published on 25 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We found all the carers kind, considerate and professional in their duties, and can highly recommend them.

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Current Review Score: 9.4 (9.400)

Overview of Review Score

The Review Score of 9.4 (9.400) out of 10 for Platinum Care Cheshire Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.900 for Platinum Care Cheshire Ltd is calculated as follows: ( (27 Excellents x 5) + (3 Goods x 4) ) ÷ 30 Ratings = 4.9

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Platinum Care Cheshire Ltd is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Jun 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Platinum Care Cheshire Ltd

What Type of Services does Platinum Care Cheshire Ltd offer?

Platinum Care Cheshire Ltd offers Home Care.

How many Carers does Platinum Care Cheshire Ltd employ?

Platinum Care Cheshire Ltd employs 21 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Platinum Care Cheshire Ltd to verify any information. View our terms and conditions. Platinum Care Cheshire Ltd has an Enhanced Service - more info.