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Compassionate Herts Ltd

Suite W14, Imex House, 575-599 Maxtead Road, Hemel Hempstead Industrial Estate, Hemel Hempstead HP2 7DX
Compassionate Herts Ltd Logo
Compassionate Herts Ltd logo
Compassionate Herts Ltd, Hemel Hempstead
Compassionate Herts Ltd, Hemel Hempstead
Compassionate Herts Ltd, Hemel Hempstead

Compassionate Herts Ltd provides services to safeguard and promote the health, welfare and wellbeing of those living in their own homes that require extra care.

Based in Hertfordshire, the company offers personalised home services to help people remain living at home for as long as they want.

Person-centred care is delivered by dedicated staff, who are caring and responsive to the needs of individuals in their care.

People are treated with dignity and respect by staff who aim to get to know people as well as possible.

Care Provided by Compassionate Herts Ltd

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Daily Charges per Person

  • Hourly Visiting Care Fees: £21 - £25
  • Weekly Live-in Care Fees: £1,250 - £1,400

fees may change according to care needs after assessment

The price(s) shown are provided by the agency. Contact Compassionate Herts Ltd for full pricing details and T&Cs.

Contact Compassionate Herts Ltd to get a personalised quote:

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)

Good to Know

Owner

  • Compassionate Herts Ltd
  • Private Owned

Person in charge

  • Kaltrina Bojaj (Manager)

Compassionate Herts Ltd Reviews (11)

9.0

Compassionate Herts Ltd has a Review Score of 9.0 (9.000) out of 10, based on 3 reviews in the last 2 years. Over all time Compassionate Herts Ltd has 11 reviews.

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Showing 11 reviews matching selected criteria
Review from Kate E (Wife of Client) published on 29 December 2025 Submitted via Website
Overall Experience

I was struggling to care and paying for private carers for my husband who was in 'End Stage lewy Body Dementia' . Eventually he was granted palliative care, and Compassionate Herts Ltd were assigned to help us. Upi and his team arrived and were amazing. Sadly my husband only lived 3 days. Thanks to being given adequate medication and the first class care by Upi and his team, he was comfortable at the end and free from the distress he had suffered for weeks. My one regret is that we did not receive this level of care earlier.

Reply from Kaltrina Bojaj, Registered Manager at Compassionate Herts Ltd

Thank you so much for sharing your experience. We are truly sorry for your loss and send our deepest condolences to you and your family. It means a great deal to know that Upi and the team were able to provide comfort, dignity, and peace to your husband during his final days. We are honoured to...  

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Review from Nick F (Son of Client) published on 3 April 2025 Submitted via Website
Overall Experience
The carers at Compassionate Herts looked after my mum along with along with me during palliative care at home. She had severe disabilities and the doctors predicted she had weeks to live, but in fact she lived 8 months. This would not have happened without the care she received. This time was important for her as it enabled her to have visits and say goodbye to friends and family. The carers would come 4 times a day and were a small team, so she got to know everyone well. They were professional, attentive and helpful, often making good suggestions to make her life more comfortable. In addition, their bedside manner was friendly and playful which made a big difference during difficult periods

The thing that impressed me most is how hard working they were, no appointment was ever missed - a higher standard than I have achieved in my working life. Some of the team members got to know my mum very well and were there fighting to save her life when the ambulance was on its way.

Reply from Upi Timpunza-Mvula, Director at Compassionate Herts Ltd

Thank you so much for your kind words and for taking the time to share your experience.We are thrilled to hear that your mum received the care and support she deserved.Your recognition of our carers team and the management means a great deal to us.We will share this feedback back with the whole team.on behalf of all the team it was a pleasure to support your mum.

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Review from Claire J (Daughter of Client) published on 5 February 2025 Submitted via Website
Overall Experience
One member of staff in particular took care of my dad before he passed away. He built up a lovely, trusting, friendship during this time and dad would enjoy his visits.
It was a real comfort to our family to know that dad was being looked after professionally by someone we could trust and rely on.

Thank you.

Reply from Upi Timpunza-Mvula, Director at Compassionate Herts Ltd

Thanks for taking your time giving feedback in the care your dad received. Though it was for a couple of months it was an honour to be a part of such an important part of your dad's journey. Thanks to you all for the support you gave us whilst caring for him.Thank you for your kind words. We shall share the feedback with the team.

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Review from R K (Granddaughter of Client) published on 10 October 2022 Submitted via Postal Card
Overall Experience
Brilliant care received, kind, compassionate and caring. A lovely bond made by the carers with my grandad and our family as a whole.

Carers are all on time for every visit, nothing was too much for them, a short time with Compassionate Herts but a very good experience with special memories.

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No Rating
Review from Helen C (Daughter of Client) published on 3 October 2022 Submitted via Postal Card
Overall Experience

Compassionate Herts cared for my father for thirteen days. I could not recommend them more highly. Lovely people, polite, prompt and friendly. All three carers made a real connection with my father and all of the family. They could not have been more caring and compassionate. From the first visit, I felt confident Dad would be looked after with love and respect. We honestly feel we have made friends and Dad could not have had better care anywhere, we are just so sad it was for such a short time.

Reply from Upi Timpunza-Mvula, Director at Compassionate Herts Ltd

Thank you for such comprehensive and overwhelmingly positive feedback about our company. It is such a reassurance to know that we made such a difference in the short time we looked after your dad. It was an absolute privilege and an honour to have looked after him. Will share this positive feedback with team.

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Review from M J (Wife of Client) published on 24 November 2021 Submitted via Postal Card
Overall Experience

Carers were genuinely caring, polite, considerate, left my husband with his dignity at all times.

Reply from Upi Timpunza-Mvula, Director at Compassionate Herts Ltd

Thank you for the feedback on the experience received from Compassionate Herts Ltd. We very much appreciate the time you have taken to give us a review - wishing you the very best, Compassionate Herts.

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Review from Annette H (Daughter of Client) published on 24 November 2021 Submitted via Postal Card
Overall Experience

All staff who have attended my mother have been very professional, kind and caring, she always looks forward to seeing them. The continuity of carers is excellent and they are also very supportive towards family.

Reply from Upi Timpunza-Mvula, Director at Compassionate Herts Ltd
Thank you so much for your kind feedback. I will be sure to share your review with the team supporting your mother. Rest assured, we will make every effort to maintain our quality of service.

Best regards.

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Review from G M (Son of Client) published on 3 August 2020 Submitted via Postal Card
Overall Experience

Very pleased and they do a good job.

Reply from Upi Timpunza-Mvula, Director at Compassionate Herts Ltd

Thank you for taking the time to review our service. We are delighted that you are happy with the support we are providing.

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Review from H R (Wife of Client) published on 24 July 2020 Submitted via Postal Card
Overall Experience

I think they are all excellent, every member of staff. They are so friendly and caring, nothing is too much trouble. I think they are smashing; I believe that their care has given my husband the will to live. Despite the hospital only giving him three months, and here we are 18-months later. He is so content despite his inability to speak much or move at all following two strokes. They are also so willing to help me cope with my husband's disability. Please pass my thanks on. I would highly recommend them.

Reply from Upi Timpunza-Mvula, Director at Compassionate Herts Ltd

Thank you so much for taking the time to review us, we greatly appreciate your feedback. We are delighted that we are able to provide a high quality of care and glad we've made a difference. We'll pass on your feedback to our care team. Many thanks from all at Compassionate Herts.

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Review from D B (Husband of Client) published on 12 June 2020 Submitted via Postal Card
Overall Experience

The carers are a lovely team. They look after my wife well.

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Review from L C (Daughter of Client) published on 6 March 2018 Submitted via Website
Overall Experience
During the initial assessment meeting, I was impressed by the time allowed, the knowledge and guidance given to me in order to set in place a solid framework of care that I was happy with. I was particularly happy that the carers were able to meet the time frame and personal care parameters that I hoped for. I found the "assessor" to be extremely affable and was very satisfied that the assessor would also be part of the caring team visiting my father.
There were some "teething" issues but again I was impressed by the ease at which I could communicate with management to get the "tweaks" needed.

Our use of these carers naturally came to an end with a hospital admission and the involvement of social services but my first venture into the care system was made all the less stressful because of the confidence I had in this company's handling of both me and my father on a day to day basis.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 02 December 2023
Overall Good
  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

News (0)

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Awards / Recognitions (0)

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Frequently Asked Questions about Compassionate Herts Ltd

How many Carers does Compassionate Herts Ltd employ?

Compassionate Herts Ltd employs 20 carers.

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