Five Lamps Home Care (Teesside)

Eldon Street, Thornaby, Stockton-on-Tees TS17 7DJ
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8.9 14 Reviews
  • Five Lamps Home Care (Teesside), Stockton-on-Tees
The Five Lamps Homecare team have been around since 2017, providing care across the whole of Teesside, within the comfort of your own home. They operate during the hours of 7am – 11pm Monday to Sunday. The care service is flexible and the length of times can vary from a ½ hour call, hourly or multiple hour visits during the day or evening.

The aim is to listen to you and take into account everything that is important to you whilst focusing on your independence, rights to choice, dignity and respect. Five Lamps Homecare strive to promote person-centred care tailored to service users needs. All service users are provided with their own team of carers, ensuring familiarity and continuity of care.

The service is available 365 days a year and inclusive of an on-call service outside of normal working hours. Five Lamps Homecare provide friendly, experienced and fully insured Care Assistants who have all had a Disclosure & Barring Service check and references obtained. All care staff receive mandatory training as required by the Care Quality Commission (CQC). For more information and prices, please contact the team.

Five Lamps also offer their service users and the wider community a Warm Welcome service which operates each Wednesday afternoon 1pm - 3pm at their easy accessible Five Lamps Community Hub on Thornaby Road, this is to help prevent social isolation and to enrich socialisation with the community.

VALUES

Five Lamps Home Care's core values are cantered around making people matter, enhancing independence, and promoting social and economic inclusion. They prioritise providing a safe, caring, and responsive domiciliary care service that respects individual dignity and well-being. Additionally, they emphasise quality, performance, community engagement, and measuring their social and economic impact.
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Care Provided by Five Lamps Home Care (Teesside)

Types of Home Care

  • Visiting Care

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £23.89 – £37.81

Prices may vary subject to contract - We cover Thornaby, Billingham, Norton, Stockton, Yarm, Ingleby Barwick, Eaglescliffe, We can offer private homecare in Middlesbrough also.

These prices are only a guideline, please contact Five Lamps Home Care (Teesside) to find out the exact price for your requirements.

Contact Five Lamps Home Care (Teesside) to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Five Lamps Home Care (Teesside) to get a personalised quote.

Good to Know

Owner

  • The Five Lamps Organisation
  • Privately Owned

Person in Charge

  • Dale Adam Moody (Registered Manager)

Five Lamps Home Care (Teesside) Reviews (14)

8.9

Five Lamps Home Care (Teesside) has a Review Score of 8.9 (8.889) out of 10, based on 6 reviews in the last 2 years.
Over all time Five Lamps Home Care (Teesside) has 14 reviews.

Overall Experience
  • 7
  • 4
  • 1
  • 1
  • 1
Date Published
  • 14
  • 6
  • 6
  • 6
  • 8
Reviewer Connection to Five Lamps Home Care (Teesside)
  • 4
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
Total of 14, showing 1-14
Review from Jill E (Niece of Client) published on 22 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
A compassionate & understanding service, with good appreciation of the needs of clients..
Personal professional care was given with kindness, making the client as comfortable as possible, without embarrassment.
All aspects of costs and the contract was clearly explained. We were pleased with the choice
of length of time of care visits, and a degree of flexibility to have different types of visits.
It was a great relief to find a company who recognised that we were struggling and responded quickly and sympathetically.
Thank you very much.
Reply from Dale Moody, Registered Manager at Five Lamps Home Care (Teesside)Thank you so much for your kind review. We are pleased we were able to support you and your aunt when you needed it the most and that you were both made to feel respected and heard. This is what we always strive to achieve and we appreciate you taking the time to send this review.
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Review from Deborah P (Daughter-in-law of Client) published on 15 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother in law feels safe and enjoys the company of carers' visits each day.
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Review from Yvonne C (Client) published on 5 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My carer is polite, respectful, and understanding. Addressing all my needs of care. A particular staff member for all the service care she provides.
Reply from Dale Moody, Registered Manager at Five Lamps Home Care (Teesside)Thank you for your lovely review. We are so pleased you are happy with the care you receive from our team at Five Lamps. We are pleased you have build up great relationships with your carers to enrich your life.
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Review from Shirley A (Client) published on 2 September 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I am very satisfied with the service.
No problems. Staff very helpful and competent. Cheer me up completely.
Reply from Dale Moody, Registered Manager at Five Lamps Home Care (Teesside)Thank you Shirley for taking the time to review your care. We are so pleased you are happy with the service you are receiving, and that the care team are making your days brighter. Thank you
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Review from J M (Daughter of Client) published on 26 August 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
5 lamps are very good. No complaints at all against any of the girls as they are all fabulous and helpful and cannot do enough for my mam which puts mr and the family at ease knowing she is well cared for
Reply from Dale Moody, Registered Manager at Five Lamps Home Care (Teesside)Thank you for the lovely review. It is a pleasure to care for you mam, and we will continue to delver the best care to her at home. We will share your feedback with the team as this is always appreciated by the team to know they are delivering high standards of care.
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Review from K A (Client) published on 15 August 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Everything has been good so for all my calls have been covered staff have been great some staff haven't been the best but I get along with a lot of them and am enjoying my time at five lamps aslong as everything stays how it is I will be happy to keep having my care at five lamps
Reply from Dale Moody, Registered Manager at Five Lamps Home Care (Teesside)Thank you so much for your review. It is always rewarding for the team to receive feedback of the work they do and to see that you are happy with the service we are providing. We will continue to deliver the best care to you!
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Review from Robert M (Son of Client) published on 7 February 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
I would not recommend Five Lamps to look after your parents or relatives. Supposedly 30-minute calls lasted as little as 3 minutes, carers visits could be as much as 15 hours apart from the last visit at night to the first visit in the morning, or as little as 1 hour from lunch to evening meals. Complaints
made about the length of visits were not responded to, requests for a copy of the care plan were not responded to and we received different answers to queries from carers and office staff. A couple of lovely carers but overall best avoided. When we cancelled the service no one even asked why we were doing so.
Reply from Dale Moody, Care Co-ordinator at Five Lamps Home Care (Teesside)Good afternoon,

We are very sorry you have had this experience and apologise for this.

Your family member was on a Discharge to Assess package which is a temporary 14 day package of care until a social worker sources a permanent package of care. Unfortunately, this type of package does not have guaranteed time allocations and call times can be erratic. This is an emergency service to enable a fast discharge from hospital and this information should be communicated by the hospital discharge team. We apologise that you were not informed of the terms and conditions which apply to a discharge to assess package of care.

Our registered manager did have a conversation face to face with yourself and gave a full explanation of how this service works, and apologised that you were not made aware by the hospital team prior to discharge. Please be aware we have reported this issue to the local authority and the hospital discharge team so that in future, clients will be informed.
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Review from Maria B (Daughter of Client) published on 25 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't thank the Billingham Homecare team enough for the amazing job they do taking care of my Dad, it's enabled him to continue living at home and support him to make his meals, keep the house clean and offer lovely conversation for him. The staff genuinely care about my Dad and go above and beyond
on a very regular basis, Dad was very apprehensive about having care at first, but really looks forward to their visits.
Amazing, lovely and incredibly caring staff.
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Review from Loyd R (Son of Client) published on 23 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum is a new client with the Five Lamps Billingham Care Team, who have been exceptional in their care and support for mum and the family feel we could not have asked for any better, we have had positive feedback from mum today for the care she has received from the team. Thank you.
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Review from N N (Sister of Client) published on 18 February 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
We received rapid wraparound care from the council delivered by Five Lamps Home Care as my sister got poorly suddenly. Their care and dedication was so good and this meant a lot for our family. My sister liked them all, valuing a particular carer a lot and consistently talks about her. It made her smile
which was good to see. Carers were kind, caring and very adaptable
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Review from Karin F (Wife of Client) published on 10 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to say the carers you have for my husband are lovely and are patient and understanding and spend time to see to him and don't just finish and go - they chat and listen to him. They are a pleasure to have in the house, I must admit, I was worried when the former agency went into administration
and his main carer left, but the new carer you filled the gap brilliantly, thank you.
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Review from Julie D (Wife of Client) published on 10 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We first met the Billingham team when my husband needed care following my hip replacement. They are all highly recommended by us for the kind and compassionate care they provide for my husband. They always arrive on time and we both feel very comfortable with them coming into our home. They always provide
very high standards of hygiene when providing care for my husband and always have a smile and a joke with him to put him at ease. We highly recommend the service they provide and also the administration given informing us of carers who will arrive, times and if we need to make any changes to care it is always arranged even at short notice occasionally. Thank you.
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Review from A L (Daughter of Client) published on 28 December 2021 Submitted via Website • Report
Overall Experience 2.0 out of 5
The staff themselves are great, the management, on the other hand, doesn’t seem to know what is going on. Carers not turning up isn’t acceptable. No respect or understanding of dementia patients' needs. Twice a meeting with social services had to be arranged - things change for a week, then go back
to being disorganised. Management never calls back after concerns are raised.
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Review from J G (Daughter of Client) published on 2 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot fault the care provided to Dad by Five Lamps. Visits were always on time (+/- 15 minutes) - which was something sadly lacking with his previous carers - and every week he received a 'timetable' in the post confirming who was coming and when, along with their photographs. As far as possible
his team was kept to the same small group of carers, who treated him with kindness and dignity throughout. He genuinely liked every one of them, and they made him feel safe and cared for. Notes were uploaded onto an app in real-time, which helped us monitor Dad's pain and mobility, and also whether he was eating properly. Having always been active and independent, Dad found it difficult having to rely on carers - especially for his toilet needs - but thanks to their kindness and professionalism he soon overcame this. Sadly Dad became too unwell to remain at home, but if he could have taken his team to the care home with him, he would have!
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Current Review Score: 8.9 (8.889)

Overview of Review Score

The Review Score of 8.9 (8.889) out of 10 for Five Lamps Home Care (Teesside) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 6 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.389 for Five Lamps Home Care (Teesside) is calculated as follows: ( (17 Excellents x 5) + (16 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 36 Ratings = 4.389
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Five Lamps Home Care (Teesside) is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Jul 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (1)

Meet the Team (34)

Dale

Dale Moody

Job Title: Registered Manager Joined: 2021

Registered Manager at Five Lamps Home Care

Hannah

Hannah Hammond

Job Title: Care Coordinator Joined: 2020

Care Coordinator

James

James Bowser

Job Title: Care Coordinator Joined: 2024

Care Coordinator

Sammy

Sammy Vernalls

Job Title: Care Coordinator Joined: 2025

Care Coordinator

No image found

Kelsey Jenkins

Job Title: Duty Facilitator Joined: 2023

Duty Coordinator

Leon

Leon Hobson

Job Title: Duty Facilitator Joined: 2021

Duty Facilitator/Carer

Alexandra

Alexandra H

Job Title: Care Assistant Joined: 2025

Care Assistant

Alison

Alison P

Job Title: Care Assistant Joined: 2024

Care Assistant

Courtney

Courtney M

Job Title: Care Assistant Joined: 2022

Care Assistant

Courtney

Courtney S

Job Title: Care Assistant Joined: 2023

Care Assistant

Dawn

Dawn B

Job Title: Care Assistant Joined: 2022

Care Assistant

Eve

Eve H

Job Title: Care Assistant Joined: 2023

Care Assistant

Jasmin

Jasmin R

Job Title: Care Assistant Joined: 2021

Care Assistant

Jessica

Jessica L

Job Title: Care Assistant Joined: 2020

Care Assistant

Julie

Julie S

Job Title: Care Assistant Joined: 2021

Care Assistant

Juvairiah

Juvairiah S

Job Title: Care Assistant Joined: 2023

Care Assistant

Keavey

Keavey W

Job Title: Care Assistant Joined: 2023

Care Assistant

Khunaw

Khunaw S

Job Title: Care Assistant Joined: 2025

Care Assistant

Lize

Lize W

Job Title: Care Assistant Joined: 2023

Care Assistant

Louise

Louise T

Job Title: Care Assistant Joined: 2022

Care Assistant

Mollie

Mollie H

Job Title: Care Assistant Joined: 2025

Care Assistant

Olivia

Olivia H

Job Title: Care Assistant Joined: 2022

Care Assistant

Paula

Paula J

Job Title: Care Assistant Joined: 2023

Care Assistant

Paula

Paula C

Job Title: Care Assistant Joined: 2017

Care Assistant

Rebecca

Rebecca P

Job Title: Care Assistant Joined: 2024

Care Assistant

Sarah

Sarah O

Job Title: Care Assistant Joined: 2022

Care Assistant

Shabana

Shabana H

Job Title: Care Assistant Joined: 2023

Care Assistant

Shagufta

Shagufta A

Job Title: Care Assistant Joined: 2023
Stephen

Stephen S

Job Title: Care Assistant Joined: 2021

Care Assistant

Susan (Sue)

Susan (Sue) S

Job Title: Care Assistant Joined: 2017

Care Assistant

Tracey

Tracey F

Job Title: Care Assistant Joined: 2025

Care Assistant

Dawn

Dawn Horsely

Job Title: Care Assistant Joined: 2025

Care Assistant

Tanya

Tanya Mahmood

Job Title: Care Assistant Joined: 2025

Care Assistant

Paul

Paul Armstrong

Job Title: Care Assistant Joined: 2025

Care Assistant

Frequently Asked Questions about Five Lamps Home Care (Teesside)

What Type of Services does Five Lamps Home Care (Teesside) offer?

Five Lamps Home Care (Teesside) offers Home Care.

How many Carers does Five Lamps Home Care (Teesside) employ?

Five Lamps Home Care (Teesside) employs 28 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Five Lamps Home Care (Teesside) to verify any information. View our terms and conditions. Five Lamps Home Care (Teesside) has an Enhanced Service - more info.