Five Lamps Home Care (Teesside)

Eldon Street, Thornaby, Stockton-on-Tees TS17 7DJ

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Five Lamps Home Care (Teesside), Stockton-on-Tees

The Five Lamps Homecare team have been around since 2017, providing care across the whole of Teesside, within the comfort of your own home. They operate during the hours of 7am – 11pm Monday to Sunday. The care service is flexible and the length of times can vary from a ½ hour call, hourly or multiple hour visits during the day or evening.

The aim is to listen to you and take into account everything that is important to you whilst focusing on your independence, rights to choice, dignity and respect. Five Lamps Homecare strive to promote person-centred care tailored to service users needs. All service users are provided with their own team of carers, ensuring familiarity and continuity of care.

The service is available 365 days a year and inclusive of an on-call service outside of normal working hours. Five Lamps Homecare provide friendly, experienced and fully insured Care Assistants who have all had a Disclosure & Barring Service check and references obtained. All care staff receive mandatory training as required by the Care Quality Commission (CQC). For more information and prices, please contact the team.

Five Lamps also offer their service users and the wider community a Warm Welcome service which operates each Wednesday afternoon 1pm - 3pm at their easy accessible Five Lamps Community Hub on Thornaby Road, this is to help prevent social isolation and to enrich socialisation with the community.

VALUES

Five Lamps Home Care's core values are cantered around making people matter, enhancing independence, and promoting social and economic inclusion. They prioritise providing a safe, caring, and responsive domiciliary care service that respects individual dignity and well-being. Additionally, they emphasise quality, performance, community engagement, and measuring their social and economic impact.

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Review from K A (Client) published on 15 August 2025
Submitted via Website • Report

Overall Experience

Everything has been good so for all my calls have been covered staff have been great some staff haven't been the best but I get along with a lot of them and am enjoying my time at five lamps aslong as everything stays how it is I will be happy to keep having my care at five lamps

Reply from Dale Moody, Registered Manager at Five Lamps Home Care (Teesside)

Thank you so much for your review. It is always rewarding for the team to receive feedback of the work they do and to see that you are happy with the service we are providing. We will continue to deliver the best care to you!

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Review from Robert M (Son of Client) published on 7 February 2023
Submitted via Website • Report

Overall Experience

I would not recommend Five Lamps to look after your parents or relatives. Supposedly 30-minute calls lasted as little as 3 minutes, carers visits could be as much as 15 hours apart from the last visit at night to the first visit in the morning, or as little as 1 hour from lunch to evening meals. Complaints

made about the length of visits were not responded to, requests for a copy of the care plan were not responded to and we received different answers to queries from carers and office staff. A couple of lovely carers but overall best avoided. When we cancelled the service no one even asked why we were doing so.

Reply from Dale Moody, Care Co-ordinator at Five Lamps Home Care (Teesside)

Good afternoon,

We are very sorry you have had this experience and apologise for this.

Your family member was on a Discharge to Assess package which is a temporary 14 day package of care until a social worker sources a permanent package of care. Unfortunately, this type of package does not have guaranteed time allocations and call times can be erratic. This is an emergency service to enable a fast discharge from hospital and this information should be communicated by the hospital discharge team. We apologise that you were not informed of the terms and conditions which apply to a discharge to assess package of care.

Our registered manager did have a conversation face to face with yourself and gave a full explanation of how this service works, and apologised that you were not made aware by the hospital team prior to discharge. Please be aware we have reported this issue to the local authority and the hospital discharge team so that in future, clients will be informed.

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Review from Maria B (Daughter of Client) published on 25 February 2022
Submitted via Website • Report

Overall Experience

I can't thank the Billingham Homecare team enough for the amazing job they do taking care of my Dad, it's enabled him to continue living at home and support him to make his meals, keep the house clean and offer lovely conversation for him. The staff genuinely care about my Dad and go above and beyond

on a very regular basis, Dad was very apprehensive about having care at first, but really looks forward to their visits.
Amazing, lovely and incredibly caring staff.

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Review from Loyd R (Son of Client) published on 23 February 2022
Submitted via Website • Report

Overall Experience

My mum is a new client with the Five Lamps Billingham Care Team, who have been exceptional in their care and support for mum and the family feel we could not have asked for any better, we have had positive feedback from mum today for the care she has received from the team. Thank you.

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Review from N N (Sister of Client) published on 18 February 2022
Submitted via Website • Report

Overall Experience

We received rapid wraparound care from the council delivered by Five Lamps Home Care as my sister got poorly suddenly. Their care and dedication was so good and this meant a lot for our family. My sister liked them all, valuing a particular carer a lot and consistently talks about her. It made her smile

which was good to see. Carers were kind, caring and very adaptable

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Review from Karin F (Wife of Client) published on 10 January 2022
Submitted via Website • Report

Overall Experience

I would like to say the carers you have for my husband are lovely and are patient and understanding and spend time to see to him and don't just finish and go - they chat and listen to him. They are a pleasure to have in the house, I must admit, I was worried when the former agency went into administration

and his main carer left, but the new carer you filled the gap brilliantly, thank you.

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Review from Julie D (Wife of Client) published on 10 January 2022
Submitted via Website • Report

Overall Experience

We first met the Billingham team when my husband needed care following my hip replacement. They are all highly recommended by us for the kind and compassionate care they provide for my husband. They always arrive on time and we both feel very comfortable with them coming into our home. They always provide

very high standards of hygiene when providing care for my husband and always have a smile and a joke with him to put him at ease. We highly recommend the service they provide and also the administration given informing us of carers who will arrive, times and if we need to make any changes to care it is always arranged even at short notice occasionally. Thank you.

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Review from A L (Daughter of Client) published on 28 December 2021
Submitted via Website • Report

Overall Experience

The staff themselves are great, the management, on the other hand, doesn’t seem to know what is going on. Carers not turning up isn’t acceptable. No respect or understanding of dementia patients' needs. Twice a meeting with social services had to be arranged - things change for a week, then go back

to being disorganised. Management never calls back after concerns are raised.

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Review from J G (Daughter of Client) published on 2 August 2021
Submitted via Website • Report

Overall Experience

I cannot fault the care provided to Dad by Five Lamps. Visits were always on time (+/- 15 minutes) - which was something sadly lacking with his previous carers - and every week he received a 'timetable' in the post confirming who was coming and when, along with their photographs. As far as possible

his team was kept to the same small group of carers, who treated him with kindness and dignity throughout. He genuinely liked every one of them, and they made him feel safe and cared for. Notes were uploaded onto an app in real-time, which helped us monitor Dad's pain and mobility, and also whether he was eating properly. Having always been active and independent, Dad found it difficult having to rely on carers - especially for his toilet needs - but thanks to their kindness and professionalism he soon overcame this. Sadly Dad became too unwell to remain at home, but if he could have taken his team to the care home with him, he would have!

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