Avican Support Ltd

6a Clock Tower Mews, Exeter Road, Newmarket CB8 8LL
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7.8 1 Review
  • Avican Support Ltd, Newmarket
Avican Support is one of the most respected providers in the region and are extremely proud to be celebrating its 20th year of delivering exceptional care and support across Cambridgeshire, Suffolk, Essex from the Head Office in Newmarket. The company is CQC registered and rated GOOD (January 2019) as well having achieved Excellent on a recent PAMMS audit in 2025, this is a quality assurance audit carried out by local authorities across the whole of the country to ensure that business is fit for purpose and can deliver services to meet exacting standards of the most important people, the clients who use the services.
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Care Provided by Avican Support Ltd

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • 30 Minute Visiting Care Fees: £21.95 – £24.95
  • Hourly Visiting Care Fees: £28.50 – £28.50
  • Weekly Live-in Care Fees: £1200 – £2500

Fees are guide prices, and are tailored to individual needs, for Live in Care price varies upon number of people supporting, such as one person or a couple.

The price(s) shown are provided by the agency. Contact Avican Support Ltd for full pricing details and T&Cs.

Contact Avican Support Ltd to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Avican Support Ltd to get a personalised quote.

Good to Know

Owner

  • Avican Support Ltd
  • Privately Owned

Person in Charge

  • Dr Charles James (Director)

Avican Support Ltd Reviews (1)

7.8

Avican Support Ltd has a Review Score of 7.8 (7.833) out of 10, based on 1 reviews in the last 2 years.
Over all time Avican Support Ltd has 1 review.

Overall Experience
  • 1
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Date Published
  • 1
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Reviewer Connection to Avican Support Ltd
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Total of 1, showing 1-1
Review from Bobbie W (Client) published on 29 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Change from previous company in place, seamlessly and with great care for the concerns of service users . Caregivers moved with the company which was reassuring. Manager was very helpful. caregivers continue to maintain the high standards of the previous company.
Reply from Charles James, Manager at Avican Support LtdHi Bobbie, thank you for your kind words, we are pleased to hear that you are happy with the transition over to Avican Support from your old company, always a trying time for all involved and thanks to you we were able to accommodate everyone. Our caregivers enjoy supporting you and Tom.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 7.8 (7.833)

Overview of Review Score

The Review Score of 7.8 (7.833) out of 10 for Avican Support Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.833 for Avican Support Ltd is calculated as follows: ( (5 Excellents x 5) + (1 Goods x 4) ) ÷ 6 Ratings = 4.833
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Avican Support Ltd is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Jan 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (2)

Charles

Charles James

Job Title: Director Joined: 2006

Charles is founder of Avican Support and founded the company in 2006, and is proud of how the company has maintained its headquarters in Newmarket which is also the office for Live in Care and Homecare services, over the years the company also has two supported living centres in Ely and Peterborough supporting adults from the age of 18 upwards, with various levels of support to live their life to the fullest. He specialises in palliative care and the management of dementia challenges.

Maggie

Maggie Markowicz

Job Title: Manager for Live in Care service and Homecare Joined: 2026

Maggie has been in the care sector for many years. She is a fully qualified care professional with both her Level 5 and Level 6 in health and social care. Maggie and her team deliver care in the community in Newmarket and surrounding areas, as well as providing Live in Care much further afield with capacity in Essex, Suffolk, Norfolk and Cambridgeshire

Frequently Asked Questions about Avican Support Ltd

How many Carers does Avican Support Ltd employ?

Avican Support Ltd employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Avican Support Ltd to verify any information. View our terms and conditions. Avican Support Ltd has an Enhanced Service - more info.