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Ambassador HomeCare Ltd

Unit J3 The Point, Weaver Road, Lincoln, Lincolnshire LN6 3QN
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Care Provided by Ambassador HomeCare Ltd

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Other Care Provided

  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Good to Know

Owner

  • Ambassador HomeCare Ltd
  • Private Owned

Person in charge

  • Elizabeth Young (Manager)
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Ambassador HomeCare Ltd Reviews (2)

Over all time Ambassador HomeCare Ltd has 2 reviews.

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Showing 2 reviews matching selected criteria
Review from Loraine H (Client / Service User) published on 14 August 2023 Submitted via Website
Overall Experience

We have had Ambassador HomeCare for a number of years now, first for my husband, then for both of us, we both rate them highly. Like most care companies, short on staff but the main thing is the quality of care they give, nothing is too much trouble and if you have any issues they are quickly dealt with. We both recommend them.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Judith B (Daughter of Client) published on 21 January 2019 Submitted via Website
Overall Experience
Started off well. The good - they turned up. Sometimes late, understandably in this work. Some of their carers were lovely. Some smoked. One or two did not care at all.
The bad - no continuity.
Carers came in twos and chatted to each other, not to mum. Most did not encourage walking or even knew mum could walk.
Talked down to mum or over her, she has had a stroke and can't speak now, but she still has a brain. This frustrated mum who could get angry.
Accused mum of spitting and swearing when we left Ambassador to go to a different agency due to change and reduction in Care package. Nothing was said about this before.

The change from Ambassador has been excellent. Mum has four regular carers now - one carer per visit. This equals - More care, more interaction. More walking. More learning about mum as a person.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 May 2019
Overall Good
  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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