Contract Durations
- Ongoing / Long Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Other Care Provided
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Care Provided by Ambassador HomeCare Ltd
Funding & Fees
Contact Ambassador HomeCare Ltd to get a personalised quote
Good to Know
Owner
- Ambassador HomeCare Ltd
- Private Owned
Person in charge
- Elizabeth Young (Manager)
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Ambassador HomeCare Ltd Reviews (2)
Over all time Ambassador HomeCare Ltd has 2 reviews.
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Overall Experience
Date Published
Reviewer Connection to Ambassador HomeCare Ltd
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Review from Loraine H (Client / Service User) published on 14 August 2023 Submitted via Website•
Overall Experience
We have had Ambassador HomeCare for a number of years now, first for my husband, then for both of us, we both rate them highly. Like most care companies, short on staff but the main thing is the quality of care they give, nothing is too much trouble and if you have any issues they are quickly dealt...
We have had Ambassador HomeCare for a number of years now, first for my husband, then for both of us, we both rate them highly. Like most care companies, short on staff but the main thing is the quality of care they give, nothing is too much trouble and if you have any issues they are quickly dealt with. We both recommend them.
Review from Judith B (Daughter of Client) published on 21 January 2019 Submitted via Website•
Overall Experience
Started off well. The good - they turned up. Sometimes late, understandably in this work. Some of their carers were lovely. Some smoked. One or two did not care at all.
The bad - no continuity.
The bad - no continuity.
Carers came in twos and chatted to each other, not to mum. Most did not encourage walking or even knew...
Started off well. The good - they turned up. Sometimes late, understandably in this work. Some of their carers were lovely. Some smoked. One or two did not care at all.
The bad - no continuity.
Carers came in twos and chatted to each other, not to mum. Most did not encourage walking or even knew mum could walk.
Talked down to mum or over her, she has had a stroke and can't speak now, but she still has a brain. This frustrated mum who could get angry.
Accused mum of spitting and swearing when we left Ambassador to go to a different agency due to change and reduction in Care package. Nothing was said about this before.
The bad - no continuity.
Carers came in twos and chatted to each other, not to mum. Most did not encourage walking or even knew mum could walk.
Talked down to mum or over her, she has had a stroke and can't speak now, but she still has a brain. This frustrated mum who could get angry.
Accused mum of spitting and swearing when we left Ambassador to go to a different agency due to change and reduction in Care package. Nothing was said about this before.
The change from Ambassador has been excellent. Mum has four regular carers now - one carer per visit. This equals - More care, more interaction. More walking. More learning about mum as a person.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 29 May 2019Overall
Good
Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
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