Ambassador HomeCare Ltd Reviews (2)
Over all time Ambassador HomeCare Ltd has 2 reviews.
Review from Loraine H (Client) published on 14 August 2023
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
We have had Ambassador HomeCare for a number of years now, first for my husband, then for both of us, we both rate them highly. Like most care companies, short on staff but the main thing is the quality of care they give, nothing is too much trouble and if you have any issues they are quickly dealt
with. We both recommend them.
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Staff
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Care / Support
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Management
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Treated with Dignity
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Value for Money
Review from Judith B (Daughter of Client) published on 21 January 2019
Submitted via Website • Report
Overall Experience
2.0 out of 5
2.0 out of 5
Started off well. The good - they turned up. Sometimes late, understandably in this work. Some of their carers were lovely. Some smoked. One or two did not care at all.
The bad - no continuity.
Carers came in twos and chatted to each other, not to mum. Most did not encourage walking or even knew
The bad - no continuity.
Carers came in twos and chatted to each other, not to mum. Most did not encourage walking or even knew
mum could walk.
Talked down to mum or over her, she has had a stroke and can't speak now, but she still has a brain. This frustrated mum who could get angry.
Accused mum of spitting and swearing when we left Ambassador to go to a different agency due to change and reduction in Care package. Nothing was said about this before.
The change from Ambassador has been excellent. Mum has four regular carers now - one carer per visit. This equals - More care, more interaction. More walking. More learning about mum as a person.
Talked down to mum or over her, she has had a stroke and can't speak now, but she still has a brain. This frustrated mum who could get angry.
Accused mum of spitting and swearing when we left Ambassador to go to a different agency due to change and reduction in Care package. Nothing was said about this before.
The change from Ambassador has been excellent. Mum has four regular carers now - one carer per visit. This equals - More care, more interaction. More walking. More learning about mum as a person.
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Staff
-
Care / Support
-
Management
-
Treated with Dignity
-
Value for Money
