Apple Homecare Ltd

Progress House, Plantation Park, Blofield, Norwich NR13 4PL

Owner : Apple Homecare Limited

Person in charge: Joanne Ardrey (Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Services Offered: Adult Care (18+)

Care Offered: Dementia • Domestic Services / Home Help • Elderly Care • Learning Disability • Mental Health Condition • Physical Disability • Sensory Impairment

Latest Care Quality Commission* Report on Apple Homecare Ltd: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.4 (maximum of 10) for Apple Homecare Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 4 Reviews over all time. This Average Rating is also the rating value for Apple Homecare Ltd in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 4 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.875 for Apple Homecare Ltd is calculated as follows: ( (21 Excellents x 5) + (3 Goods x 4) ) ÷ 24 Ratings = 4.875

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 4.5 Points relating to the number of positive Reviews for Apple Homecare Ltd is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.4 Apple Homecare Ltd has a Review Score of 9.4 (9.375) from 4 Reviews

Average Ratings

  • Excellent
    4
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Apple Homecare Ltd?

  • Extremely LIKELY
    4
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Apple Homecare Ltd

  • Daughter of Client/Service User
    2
  • Son of Client/Service User
    1
  • Wife of Client/Service User
    1

The care provided to my elderly mum by Apple has been second to none. I have been constantly kept informed about any issues, and the occasional suggestions the staff have made on how to make things run more smoothly have been very helpful. It has been such a relief to know that my mum is in good and capable hands.

How likely would you be to recommend Apple Homecare Ltd? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Jo Ardrey, Registered manager at Apple Homecare Ltd responded to this review on 13 Apr 2018:

Thank you so very much Loretta. Mum had a wonderful fun afternoon yesterday at our premises and was the Belle of the Ball.

We have had support staff from Apple Homecare for many years and they have always been extremely supportive and helpful both to my husband and myself. The care they give is second to none and their attitude to their very difficult job is always one of smiles and encouragement. We could not manage to keep my husband at home without them and for this I am extremely grateful.

How likely would you be to recommend Apple Homecare Ltd? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.8 out of 5

Jo Ardrey, Registered Manager at Apple Homecare Ltd responded to this review on 04 Apr 2018:

Dear Brenda
Thank you so very much for your lovely comments, caring for your husband is a pleasure and the double team will be so pleased to hear how happy you are although you daily show your appreciation.

Apple have been excellent in caring for my mother who suffers from dementia.
I live a long way from my mother and it has given me great peace of mind to know that Apple not only visit my mother twice a day come rain or, as was the case this winter, snow, but are always ready to go the extra mile in assisting my mother when unexpected problems occur. Apple staff have always kept me well informed and are easy to contact. They have also been very flexible in accommodating my mother's needs as her condition has progressively worsened. All the carers are lovely and have built up a very positive relationship with my mother, who enjoys their visits, especially when there is time for a cup of tea and a chat or a game of scrabble. Thank you Apple, we would be lost without you.

How likely would you be to recommend Apple Homecare Ltd? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Jo Ardrey, Registered manager at Apple Homecare Ltd responded to this review on 29 Mar 2018:

Thank You, Amanda, for taking the time out of your very busy lifestyle for your lovely comments. Your mother is a pleasure to care for and you yourself a kind and caring daughter.

A very reliable local company which will go the extra mile to help their clients. Always prompt and on time and take a genuine interest in their clients and family. Operate 365 days a year. They will contact next of kin immediately if there are any issues or concerns with their client. The staff and management are also very friendly and approachable. Very pleased that they are around to help!

How likely would you be to recommend Apple Homecare Ltd? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.7 out of 5

Jo Ardrey, Registered Manager at Apple Homecare Ltd responded to this review on 27 Mar 2018:

Thank you, Ivan, very much. It is a joy to care for your father. You are an excellent son to your father.

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