BGS Healthcare Ltd, Unit 2, Forest Gate, Chippenham, Wiltshire SN15 3RS

Care Provided by BGS Healthcare Ltd

Types of Home Care

Visiting Care
24 Hour Care
Overnight Care (Waking)
Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

30 minutes

Contract Durations

Ongoing / Long Term
Respite / Short Term

Age Ranges

Older Person Care (65+)
Younger Adult Care (18-65)

Personal Care Services

Washing & Dressing
Toileting Assistance
Medication Assistance (Oral)
Companionship
Continence Care
Feeding & Drinking Assistance

Household Services

Cleaning Service
Food Preparation & Serving
Laundry Service
Shopping Service / Errands
Transportation Service

Other Care Provided

Dementia
Parkinson's Disease
Stroke
Cancer Care
Palliative / End of Life Care
Learning Disability / Autism
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Alcohol / Drug Misuse
Hospital Discharge

Funding & Fees

Daily Charges per Person

Type of care	Permanent
Hourly Visiting Care	£31 - £35

Contact BGS Healthcare Ltd to get a personalised quote

45 Minute Visiting Care Fees - from £26 (weekdays), £28 (weekends).

Night Rates:
Waking night rates - £31 per hour (Monday to Thursday), £35 per hour (Friday to Sunday).

Sleep in night rates - £200 per night (Monday to Thursday), £220 per night (Friday to Sunday).

Bank Holiday Rates:

Charges are double on Bank Holidays, Christmas Day, Boxing Day and New Years Day.

The price(s) shown are provided by the agency. Contact BGS Healthcare Ltd for full pricing details and T&Cs.

Funding Types Accepted

Private Funding (Self-funded)
Direct Payments (from Local Authority/NHS)
Local Authority (Contracted Provider)
NHS (Contracted Provider)

Good to Know

Owner

BGS Healthcare Ltd
Private Owned

Person in charge

Sue Collier (Registered Manager)

Are you the Owner/Manager of BGS Healthcare Ltd?View your Advertising Options

BGS Healthcare Ltd Reviews (4)

Submit a Review

Over all time BGS Healthcare Ltd has 4 reviews.

Submit Review

Order by:

Loading...

Showing 4 reviews matching selected criteria

Review from G G (Client / Service User) published on 7 December 2021 Submitted via Website•

Overall Experience

Just like everyone in this area, it's having issues, however, they are looking for staff robustly.

Today 2 new ladies, absolute perfection , accepted by wife, anytime. Thanks, BGS. Often I have been problematic, but those who know ensure I do as agreed.

Read less

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Arthur G (Client / Service User) published on 16 March 2021 Submitted via Website•

Overall Experience

This is the second time I have used BGS and now older, more disabled, I found the care from staff varies as do the way care executed. I have found some carers who I feel at ease with when showering as I look like a beached whale. However the issue is within a very disoriented office, no one is responsible for you to sort out a consistent team of carers, is anyone in the office, access to managers not available.
You can be subjected to times changing, no notice, as are carers. The next day carer's list not sent until early evening thus ensuring payment still due, as 24-hour notice not possible.
Today I called the office and the mind-blowing reaction was just humiliation. Asked why I preferred certain carers, then told I should be grateful as last night carers stopped by after 10pm in own time to care. They are the reason these are requested but now told unavailable. The care service, like the brochure says, is ignored.

The client's needs, their dignity, their existence does not apply.

Read less

↩Reply from Emma Buffery, Care & Training at BGS Healthcare Ltd

Thank you for taking the time to review your experience with BGS Healthcare. We value all feedback as we strive for excellence in supporting families across Wiltshire.

We understand a choice of carer is important, but also know that when the need for a carer is urgent, we will present all suitable... Read more

Staff

Care / Support

Management

Treated with Dignity

Value for Money

No Rating

Review from Gerald W (Son of Client) published on 17 October 2019 Submitted via Website•

Overall Experience

BGS have looked after my father's very demanding care needs for the last 5 years since he moved into sheltered accommodation. They were the only one out of 14 care providers that I called, that we're willing to take on his needs at the time required.
They have never let us down, even in the worst weather. Their staff are well trained, professional, friendly, polite and demonstrated sincere interest in his well being, even to the point of joining him and my mother at Coffee Mornings. Their daily visits and conversations became part of my mother's social life.
In the last few weeks, my father had to be moved into full-time care which means that we will no longer need BGS' services. What they did for my father was very demanding both physically and emotionally, requiring retraining in the use of new equipment specific to him and liaising with the NHS to share information when required.

I would not hesitate to recommend them and be used as a reference.

Read less

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Heather T (Client / Service User) published on 12 September 2019 Submitted via Website•

Overall Experience

I am extremely disappointed in the care of BGS Healthcare. They do not have scheduled time periods for work, making it very difficult to plan my day or make appointments. The carers have not been properly prepared to deal with my disability and so do not know what their duty is. For example, giving medicines without knowing I am blind and need assistance to take them. The carers at BGS do not stay the full allocated time period and do things in a rush to get things done and leave especially at bedtime. There seem to be more men carers than women and they fail to understand how to dress a woman, such as putting on a bra properly. BGS has a communication problem with their employees and their clients that needs to be addressed.

Read less

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 07 March 2024

Overall
Good

CaringGood
EffectiveGood
ResponsiveGood
SafeGood
Well-ledGood

Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Accreditations

There are no accreditations posted yet for BGS Healthcare Ltd.

Meet the Team (0)

There are no Team Members posted yet.

Frequently Asked Questions about BGS Healthcare Ltd

How much does BGS Healthcare Ltd cost?

The agency lists fees between £31 and £35 for hourly visiting care. Funding accepted: Private Funding (Self-funded), Direct Payments (from Local Authority/NHS), Local Authority (Contracted Provider), NHS (Contracted Provider).

How many Carers does BGS Healthcare Ltd employ?

BGS Healthcare Ltd employs 64 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact BGS Healthcare Ltd to verify any information. View our terms and conditions. BGS Healthcare Ltd has a Basic Service -what a Basic Service includes.

BGS Healthcare Ltd

Care Provided by BGS Healthcare Ltd

Types of Home Care

Minimum Visit Duration (Visiting Care)

Contract Durations

Age Ranges

Personal Care Services

Household Services

Other Care Provided

Funding & Fees

Daily Charges per Person

Funding Types Accepted

Good to Know

Owner

Person in charge

BGS Healthcare Ltd Reviews (4)

Regulatory Rating

Care Quality Commission (CQC) Rating

Inspection ratings

News (0)

Awards / Recognitions (0)

Accreditations

Meet the Team (0)

Frequently Asked Questions about BGS Healthcare Ltd

How much does BGS Healthcare Ltd cost?

How many Carers does BGS Healthcare Ltd employ?