Care Herts Ltd

No 20, Weltech Business Centre, Ridgeway, Welwyn Garden City AL7 2AA
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9.5 18 Reviews
  • Care Herts Ltd, Welwyn Garden City
Care Herts Limited supports individuals to remain in their own home, happily and empowered. Care Herts was first established in 2013 and currently covers Welwyn Garden City, Hatfield, Hertford, Welwyn Rural, Potters Bar, Welham Green, Brookmans Park and Essendon areas.

The team provide personal care, dementia care, hospital discharge/enablement , palliative care, an emergency support care service, cognitive stimulation therapy (CST) for mild to moderate dementia including Alzheimer's and a physiotherapy support facility (PSF) service to implement recommended exercise plans.

The team further provide:
Home help, shopping, prescription collection and support with light domestic duties such as washing, cleaning and feeding pets.

Travel/holiday care
Accompaniment and companionship for holidays

Social engagement support, accompaniment to hospital visits, cinema, entertainment events, coffee and lunch outings

Sitting services including overnight sits
Sitting to give a break to primary carer

Respite care to give a break to primary carer and short-term living care
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £30

This rate applies to Welwyn and Hatfield area. The small travel cost applies to outer areas based on the distance.
We can accommodate 30 minutes, 45 minutes and hourly visits and discounted rates for more than 3 hourly sits.

These prices are only a guideline, please contact Care Herts Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Owner

  • Care Herts Ltd

Person in charge

  • Randi Dissanayake (Manager)

Care Herts Ltd Reviews (18)

9.5

Care Herts Ltd has a Review Score of 9.5 (9.533) out of 10, based on 7 reviews in the last 2 years.
Over all time Care Herts Ltd has 18 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Care Herts Ltd
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Total of 18, showing 1-18
Review from Joyce J (Client) published on 25 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find the care team very helpful, and they help me to maintain my independence. I look forward to their evening meal dinner and a chat from the outside world!!
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Review from D A (Wife of Client) published on 26 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are our family, would like to thank all the staff for the excellent care and service we have received over the past 3 months.
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Review from J W (Niece of Client) published on 11 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Care Herts provided an excellent service for my uncle. From the outset, every effort was made to get to know my uncle and provide for all his needs. The communication with the office was excellent and staff were very professional and caring.
Reply from Randika Dissanayake, Owner/Manager at Care Herts Ltd

Thank you. It was our pleasure to look after your uncle. Thank you for your support given to us during this time, very much appreciated.

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Review from Patricia G (Client) published on 11 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent.
Reply from Randika Dissanayake, Owner/Manager at Care Herts Ltd

Thank you, Patricia. It was our pleasure to support you even if it was a very short period. We are extremely happy with the tremendous progress you made and regained your health to the level now are able to manage independently.

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Review from Ana C (Daughter of Client) published on 27 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carer is very supportive with meds, obs and his care. Also with washing, changing clothes, linen and everything in regards to him.
Reply from Randika Dissanayake, Owner/Manager at Care Herts Ltd

Thank you, Ana. It is always a pleasure to support your dad.

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Review from Eileen G (Client) published on 19 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the staff are very caring and very friendly towards me. As I live on my own, I need chat and laughter around me. The girls certainly do that for me, very obliging also.
Reply from Randika Dissanayake, Owner/Manager at Care Herts Ltd

Thank you Eileen. It's our pleasure to support you. Everyone in our team loves to visit you.

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Review from R L (Son of Client) published on 4 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers are very kind and caring to my mum. They come twice a day. In the morning they ensure she has everything she needs for the day and evening they give her her meal etc. On top of personal care they do her laundry and ensure she has clean clothes each day. I am very happy with the service they
provide.
Reply from Randika Dissanayake, Manager at Care Herts Ltd

Thank you. It is our pleasure to support your mum.

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Review from A L (Daughter of Client) published on 10 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have always been impressed with the service Care Herts supplied. They are a very caring and supportive company and showed my father dignity and respect at all times. They were very professional and answered all of our concerns. My dad who needed the care was very happy with them and that was the most
important thing to us.
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Review from Stella B (Daughter of Client) published on 3 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
In January 2020 my late father especially needed care four times a day, also checking on my late mother as well. The carers were fantastic with my dad. They treated him with respect, even though this was hard for my dad as he always wanted to do everything for himself and a very proud man. The respect
my father had for them showed as he even invited them to my granddaughter's christening that year. They even looked after my mum to ensure she had eaten or even to help with the collection of medication in an emergency. Each time we, as family members, met them they were polite and so friendly but also they knew their job, even when arranging the care we met the manager and some of the carers. I would recommend them with no issues, so impressed with how they looked after my parents with the respect. Thank you.
Reply from Randika Dissanayake, Manager at Care Herts Ltd

Thank you Stella. It was a very difficult time for everyone at the beginning of the pandemic, especially none of us knowing the scale of the pandemic and how it was going to impact us. We are ever so grateful to you and your family for the support we received during the time we were looking after your dad. Your mum was amazing and always there to make sure everything carers needed to provide good care for Dad was available. Extremely supportive. I will never forget the interesting conversations we had with your dad about his model car collection.
Thank you again.

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Review from Pamela P (Client) published on 2 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been impressed with the quality of care provided by Care Herts. The carers were all very friendly but professional. They provided me with everything I needed, cooking, lifting heavy items or washing up. I would happily recommend them.
Reply from Randika Dissanayake, Manager at Care Herts Ltd

We greatly appreciate your review and thank you for choosing Care Herts. It is our pleasure to support you with your care needs and we are very happy to hear that you are impressed with the support you received.
Randika.

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Review from Karen G (Daughter of Client) published on 3 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very happy with the care my mother received following a long stay in hospital. From the start they were very professional and mum's carer was very warm and friendly and helped her recover from a traumatic stay in hospital following surgery. I would certainly recommend Care Herts as everything went very
smoothly right from the start and I know my mum will miss her visits now she has recovered. Should we need further care in the future I will certainly return to them.
Reply from Randika Dissanayake, Manager at Care Herts Ltd

Thank you, Karen. It was our pleasure to look after your mum and she is a wonderful person. And thank you for your support during the time and for being always available when we need to consult you.

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Review from Vijay G (Son of Client) published on 7 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can only praise the team on how they approach and work with my father.
My father is very particular in his care and the team all take the time to ensure his care requirements are met.
Special thanks have to go to the manager. She is superb at her job and goes above and beyond her duty of care.
She
is truly invested in every individual and takes the time to make sure she delivers exceptional care to her clients.
All round I am very happy with the care offered and the team!
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Review from Deborah O (Daughter of Client) published on 20 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager and her team were excellent. From the minute she visited to assess my father’s needs I felt confident that he would be in good hands. The carers were all kind, considerate and most importantly happy when they visited. If, for unforeseen circumstances, arrangements had to change I was
always contacted to make sure the changes were agreed. Communication is usually the biggest problem for most organisations but not for Care Herts. I will definitely use them again.
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Review from Cyril C (Client) published on 7 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After using several care companies I am now with one and I find them the best. After many years including a trip to the hospital, they have never failed to see me through it all without any complaint so it is so reassuring.
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Review from J G (Daughter of Client) published on 7 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother is bedridden and has carers 3 times a day. Care Herts Ltd provide regular carers so that mum's care is provided by a small team of competent professional staff. Mum feels safe and secure and is very happy with the care provided for her.
The management are accessible, always helpful. I feel
Care Herts Ltd really put the service users first. We have employed 3 agencies previously and Care Herts Ltd is by far the better provider of care.
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Review from Karen (Daughter of Client) published on 7 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Care Herts have been looking after my mother for over five years, in that time I have always found the carers to be kind and compassionate and have treated my mother with dignity and respect. Management has always tried to cover the care needs for my mother including last minute requests. On the rare
occasions when problems arise, they are dealt with promptly and professionally. I would not hesitate to recommend Care Herts as a caring and professional care agency.
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Review from P M (Sister of Client) published on 7 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The carers are fabulous, caring, kind, consider my brother's needs and are patient. I did request by text and letter that we did not wish to have a certain carer. I was told that they would be sent if no other was available. I was told if this was not acceptable our care package would be reviewed! Management
do not listen.
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Review from Veronica H (Daughter of Client) published on 22 July 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been more than happy with the excellent service provided by Care Herts Ltd.
Their staff are caring, polite and considerate for my father’s daily needs. I am particularly indebted to the management also for their immediate responses to texts/emails and or telephone calls.
They are always
there in times of need which is so reassuring and such a relief as I live a fair distance from my father. I am very grateful to them.
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Current Review Score: 9.5 (9.533)

Overview of Review Score

The Review Score of 9.5 (9.533) out of 10 for Care Herts Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 7 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.833 for Care Herts Ltd is calculated as follows: ( (35 Excellents x 5) + (7 Goods x 4) ) ÷ 42 Ratings = 4.833
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Care Herts Ltd is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Jan 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (3)

Meet the Team (3)

Randika

Randika Dissanayake

Job Title: Director Joined: 2013

Randika is the director and manager of Care Herts LTD

Jazmin

Jazmin Stravens

Job Title: Administrative Officer Joined: 2020

Based in the Care Herts office, Jazmin is usually answering the phone and dealing with questions and queries from carers, service users and the public.

Laura

Laura Silsby

Job Title: Community Care Practitioner Joined: 2017

Laura is one of our Community Care Practitioners. She goes around in the community and provides care to our service users. As well as this, she provides CST (Cognitive stimulation therapy) sessions to our clients. These are great sessions for our clients who have memory loss and symptoms of Alzheimer's and dementia as it opens pathways in their brains and gets them thinking.

Frequently Asked Questions about Care Herts Ltd

What Type of Services does Care Herts Ltd offer?

Care Herts Ltd offers Home Care.

How many Carers does Care Herts Ltd employ?

Care Herts Ltd employs 23 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Care Herts Ltd to verify any information. View our terms and conditions. Care Herts Ltd has an Enhanced Service - more info.