ARU Homecare

Mum has recently swapped from medication only calls to care calls. She has found the change so easy and despite thinking she didn't need additional help she's found she has benefited tremendously from the extra help. Due to the change in calls I found new needs had cropped up and on asking Kirsty about some of these she asked if I thought it would benefit mum and myself if we had a face to face meeting at mums to redo her care plan. This was so helpful and the new things put in place have made such a difference to us both. It was also nice to be able to put a face to the name. Kirsty had some really useful suggestions which really help with making use of the time mum has for care and reassuring me that she is well looked after. I am extremely grateful for all the staff, but have found that Kirsty goes above and beyond to help wherever she can.

This is the 3rd care company, and although the carers at our previous supplier were lovely, this company is the only one to keep the contract. They are very reliable and friendly. We are very pleased and really hope they will continue as long as we need them.

My mothers carers always treated her with dignity and never as if she was just another job to be done, they never let us down and always arrived on time. Anytime I had to contact the office it was always easy to speak to someone or they always get back to you.

I have been impressed by the attitude of all the staff and their willingness to do all that is asked of them. All staff have treated me with respect and dignity. Being bed bound I am totally dependant on my carers for almost everything and so far I've not been disappointed.

Difficult to give a review; totally depends on the carer who come's. With the correct one's the care is absolutely fantastic. But not so all the time due to individuals who don't/can't connect.

They are so helpful and kind.

From the first day my care plan was put in place the carers have been first class. They are very respectful of my needs and I have no complaints. My carers have become like family. My experience has been excellent.

I find the carers are friendly and efficient and enjoy their chats.

Nothing is too much trouble. A high standard of work trustworthy, honest, polite and I don't think I would find another better.

All pleasant and hard working.

Everyone we have come in to contact with at ARU has been professional and helpful and understanding. I would recommend ARU to anyone wanting to be reassured that their family member is receiving excellent care.

Cannot recommend ARU highly enough. They cared for mum for several years until she recently went into a care home. All the carers went above and beyond their role to care for mum. They never let us down, were always on time and quickly dealt with any situation if it arose. The office staff were very professional and polite and nothing was too much trouble for them. The whole company is very caring and all staff are well trained and up to date on all practice and policy! I trusted this company 100% with the care of my elderly mum! Thank you so much everyone!

Regular group of staff attending 4 times per day. All are extremely efficient. All are friendly, polite and communicate with me very well. If I have a problem or wish to cancel a call, the local manager is always available and helpful. Daily staff all carry out basic duties ie washing, dressing me, preparing meals and putting me to bed. All are willing to do extra chores when appropriate eg putting washing machine on and drying them and ironing when appropriate. My assessment of them all personally and how they carry out their responsibilities is excellent.

I have found the service provided by ARU Homecare to be excellent. Communication has been good and the service is well managed. The most important thing is that the staff are genuinely caring. They have formed a great relationship with my elderly Mum and they do their best for her. Thank you.

Huge thank you to all concerned in looking after my mum. Great support from the office who are always available for advice and great support from the team who attend on a daily basis, not only professionally but they offer lots of care and empathy.