ARU Homecare

Unit 1 - 721, Holderness Road, Hull HU8 9AR
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9.8 11 Reviews
  • ARU Homecare, Hull
ARU Homecare offers personalised and compassionate domiciliary healthcare services tailored to meet the unique needs of each individual in the comfort of their own home. ARU Homecare specialise in providing high-quality care for elderly clients, those with disabilities, and individuals recovering from illness or surgery. The team of experienced and trained caregivers delivers a wide range of services, including assistance with daily living activities, personal hygiene, medication management, mobility support, and companionship.

ARU Homecare are committed to promoting independence and enhancing the quality of life for clients by offering a person-centred approach to care. Whether it’s short-term support or long-term care, ARU Homecare provide flexible, reliable, and professional services designed to ensure clients can live safely and comfortably in their own homes.
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Care Provided

Types of Home Care

  • Visiting Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Funding & Fees

  • Hourly Visiting Care Fees: from £23.60

These prices are only a guideline, please contact ARU Homecare to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Owner

  • ARU Recruitment Ltd

Person in charge

  • Umar Anwar (Director/Manager)

ARU Homecare Reviews (11)

9.8

ARU Homecare has a Review Score of 9.8 (9.800) out of 10, based on 11 reviews in the last 2 years.
Over all time ARU Homecare has 11 reviews.

Overall Experience
  • 9
  • 2
  • 0
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Date Published
  • 11
  • 8
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  • 11
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Reviewer Connection to ARU Homecare
  • 5
  • 3
  • 2
  • 1
Total of 11, showing 1-11
Review from Amy D (Client) published on 17 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The service I receive from ARU is first class.
They are so helpful and kind.
Reply from The Manager, Manager at ARU Homecare

Thank you for your lovely feedback. We're delighted to hear you find our service first class and our team helpful and kind. Your kind words mean a lot to us and we'll continue doing our best to support you.

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Review from Roy C (Son of Client) published on 17 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Good communication.
Always listen to concerns and respond.
Adapt to individuals needs.
All staff polite and friendly.
Negative is on occasions 3 different staff on one day!
Reply from The Manager, Manager at ARU Homecare

Thank you for your feedback. We're really pleased to hear that you find our communication, responsiveness, and staff approach so positive. We do understand your concern about having different carers in one day and will continue working on improving continuity wherever possible. Your input helps us to keep getting better.

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Review from Sharon R (Client) published on 17 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the first day my care plan was put in place the carers have been first class. They are very respectful of my needs and I have no complaints. My carers have become like family. My experience has been excellent.
Reply from The Manager, Manager at ARU Homecare

Thank you so much for your kind words. We're delighted to hear that you feel supported and respected by our carers. It's wonderful to know they've become like family to you, and we'll be sure to share your feedback with the team. We're committed to continuing to provide the highest standard of care for you.

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Review from Janet C (Wife of Client) published on 17 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the carers are friendly and efficient and enjoy their chats.
Reply from The Manager, Manager at ARU Homecare

Thank you for your kind feedback. We're so glad you enjoy the chats as well as the care - it means a lot to our team.

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Review from Susan B (Client) published on 17 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Nothing is too much trouble. A high standard of work trustworthy, honest, polite and I don't think I would find another better.
Reply from The Manager, Manager at ARU Homecare

Thank you for your lovely words. We're so pleased you feel that way and really appreciate your trust in us.

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Review from Eric G (Client) published on 17 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All pleasant and hard working.
Reply from The Manager, Manager at ARU Homecare

Thank you so much for your lovely feedback. We're really glad to hear your dad is happy with the care and that you feel reassured too. We'll share this with the team - it will mean a lot to them.

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Review from J B (Daughter of Client) published on 17 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The service we receive in caring for Dad is excellent. The staff are all kind and patient and are extremely flexible in the care they provide.
Everyone we have come in to contact with at ARU has been professional and helpful and understanding. I would recommend ARU to anyone wanting to be reassured
that their family member is receiving excellent care.
Reply from The Manager, Manager at ARU Homecare

Thank you so much for your kind words and recommendation. We're delighted to hear that you feel reassured with the care your dad receives, and we'll be sure to share your feedback with our team. It means a lot to us.

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Review from Angela T (Daughter of Client) published on 31 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Cannot recommend ARU highly enough. They cared for mum for several years until she recently went into a care home. All the carers went above and beyond their role to care for mum. They never let us down, were always on time and quickly dealt with any situation if it arose. The office staff were very
professional and polite and nothing was too much trouble for them. The whole company is very caring and all staff are well trained and up to date on all practice and policy! I trusted this company 100% with the care of my elderly mum! Thank you so much everyone!
Reply from The Manager, The Manager at ARU Homecare

Thank you so much for your kind and heartfelt words. It truly means the world to us to hear that our care and commitment made a difference to your mum and your family over the years. Our carers and office team take great pride in providing reliable, compassionate support, and your feedback is a wonderful reminder of why we do what we do. We wish your mum all the very best in her new home, and please know it was an absolute privilege to care for her. Thank you again for your trust and support.

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Review from Linda U (Client) published on 9 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Regular group of staff attending 4 times per day. All are extremely efficient. All are friendly, polite and communicate with me very well. If I have a problem or wish to cancel a call, the local manager is always available and helpful. Daily staff all carry out basic duties ie washing, dressing me,
preparing meals and putting me to bed. All are willing to do extra chores when appropriate eg putting washing machine on and drying them and ironing when appropriate. My assessment of them all personally and how they carry out their responsibilities is excellent.
Reply from Umar, Manager at ARU Homecare

Thank you so much for your kind words! We're really happy to hear that you're pleased with the care and support from our team. It's great to know that they've been friendly, efficient and willing to go the extra mile for you. Your feedback means a lot to us and will be shared with the team.

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Review from M C (Son of Client) published on 8 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found the service provided by ARU Homecare to be excellent. Communication has been good and the service is well managed. The most important thing is that the staff are genuinely caring. They have formed a great relationship with my elderly Mum and they do their best for her. Thank you.
Reply from Umar Anwar, Manager at ARU Homecare

Thank you for your thoughtful message. We're deeply grateful for the chance to care for your mum and are delighted to know that our team's support has made a difference. We'll make sure to share your kind words with everyone involved. It's truly an honour to be part of her care and please know we're here for you whenever you need us.

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Review from Andrea R (Daughter of Client) published on 12 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Huge thank you to all concerned in looking after my mum. Great support from the office who are always available for advice and great support from the team who attend on a daily basis, not only professionally but they offer lots of care and empathy.
Reply from The Manager, The Manager at ARU Homecare

Thank you so much for your kind words. We're truly grateful for the opportunity to care for your mum, and we're so pleased to hear that our team's support have made a positive impact. We'll be sure to pass along your appreciation to everyone involved. It's a privilege to be part of her care, and we're here whenever you need us.

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Current Review Score: 9.8 (9.800)

Overview of Review Score

The Review Score of 9.8 (9.800) out of 10 for ARU Homecare is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.800 for ARU Homecare is calculated as follows: ( (53 Excellents x 5) + (11 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 65 Ratings = 4.8
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for ARU Homecare is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Jan 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about ARU Homecare

What Type of Services does ARU Homecare offer?

ARU Homecare offers Home Care.

How many Carers does ARU Homecare employ?

ARU Homecare employs 72 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact ARU Homecare to verify any information. View our terms and conditions. ARU Homecare has an Enhanced Service - more info.