Village Support Services Reviews (2)
Village Support Services has a Review Score of 8.5 (8.500) out of 10, based on 2 reviews in the last 2 years.
Over all time Village Support Services has 2 reviews.
5.0 out of 5
Thank you so much for taking the time to share such kind words. We have shared this lovely feedback with our team who all feel privileged to have supported your lovely family. Thanks so much.
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Value for Money
5.0 out of 5
Thank you so much for your kind words. We, as a team, wanted to restore your faith in excellent homecare, after what we understand was a below-satisfactory experience elsewhere. This wonderful feedback has been shared with the team, and each of us thank you for taking the time to share your experience. The support and understanding of you and your family is what keeps us all doing what we do to the best of our ability, and we are so proud to be able to continue to support you and your lovely family. Thank you, all at Village Support Services
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Staff
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Care / Support
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Management
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Treated with Dignity
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Value for Money
Overview of Review Score
The Review Score of 8.5 (8.500) out of 10 for Village Support Services is based on a) the Average Rating and b) the number of positive Reviews.
- The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.
- The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
- 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Village Support Services is calculated as follows: ( (11 Excellents x 5) ) ÷ 11 Ratings = 5
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5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Village Support Services is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5 - When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
- If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.