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Village Support Services

Tram Road, Pontllanfraith, Blackwood, Caerphilly NP12 2LA
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Care Provided by Village Support Services

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)

Personal Care Services

  • Washing & Dressing

Other Care Provided

  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Good to Know

Owner

  • Village People Ltd
  • Private Owned

Person in charge

  • Mary Stanford (Manager)
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Village Support Services Reviews (2)

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8

Village Support Services has a Review Score of 8 (8) out of 10, based on 1 reviews in the last 2 years. Over all time Village Support Services has 2 reviews.

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Review from K J (Daughter-in-law of Client) published on 27 June 2024 Submitted via Website
Overall Experience

Would like to say how wonderful the staff are, they treated our loved one with the best care we could have asked for. I think you have to be a certain person to take this role on and I can honestly say that each and everyone of the staff that came to care for him are a credit to your company.

Reply from Kathryn Stanford, Responsible Individual at Village Support Services

Thank you so much for taking the time to share such kind words. We have shared this lovely feedback with our team who all feel privileged to have supported your lovely family. Thanks so much.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
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Review from W G (Wife of Client) published on 17 April 2024 Submitted via Website
Overall Experience

Social Services referred us to this company as we were having huge issues with our previous company. This turned out to be the best move we have ever made. All the staff are so professional and helpful. Very dedicated to the clients and nothing is too much for them. They carry out every duty to 100%. The times allocated to each visit are fulfilled fully, carers are never in a rush and they ensure the client is comfortable and everything needed has been completed before they leave. Very friendly staff and managers. The caring staff are far more mature with the work they carry out rather than the previous company who would rather be in and out in minutes so they could be home quicker. I would recommend Village Support Services 100%.

Reply from Kathryn Stanford, Responsible Individual at Village Support Services

Thank you so much for your kind words. We, as a team, wanted to restore your faith in excellent homecare, after what we understand was a below-satisfactory experience elsewhere. This wonderful feedback has been shared with the team, and each of us thank you for taking the time to share your...  

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Regulatory Rating

Care Inspectorate Wales (CIW) Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales. View Latest Report

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