Divine HomeCare Solutions

Unit 1 Radstock Road, Midsomer Norton, Radstock BA3 2AA
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9.6 20 Reviews
Divine HomeCare Solutions provides domiciliary care, live-in care and supported living services with the aim of ensuring that people who want to keep living at home can do so even if they require care.

The company is fully committed to delivering professional and compassionate care, tailored to each individual's needs. The management's wealth of experience permeates the company and all staff do their utmost to fulfil every need a service user might have.

In addition to providing care for people in their own homes, Divine HomeCare Solutions offers its services to the local healthcare community.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £28 – £32
  • Weekly Live-in Care Fees: £215 – £270

Weekly live - in costs per day amount shown

These prices are only a guideline, please contact Divine HomeCare Solutions to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Divine Healthcare Business Solutions Ltd

Person in charge

  • Godfrey Gwenzi (Manager)

Admission Criteria

  • 10 mile radius from base post code

Divine HomeCare Solutions Reviews (20)

9.6

Divine HomeCare Solutions has a Review Score of 9.6 (9.606) out of 10, based on 9 reviews in the last 2 years. Over all time Divine HomeCare Solutions has 20 reviews.

Overall Experience

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Date Published

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Review from Michael L (Son of Client) published on 28 August 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Divine HomeCare Solutions are perfectly named as their service and staff seem heaven sent whenever you need carer support.
They were always on time, friendly and so gentle with my Dad. He very much enjoyed them supporting him and we appreciated their positive and efficient approach to support us to
care for Dad. Thank you to all the team for your kindness and wonderful service.

Reply from Farayi Gwenzi, Registered Manager at Divine HomeCare Solutions

Thank you so much for your kind and heartfelt words. It truly means a great deal to our entire team to know that we were able to support your dad in a way that brought him comfort and joy. We're deeply honoured to have been part of his care journey and are grateful for the trust you placed in us. Your appreciation motivates us to continue delivering compassionate, high-quality care to every family we support.Wishing you and your family all the very best

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Review from Mandy G (Daughter of Client) published on 20 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mum has received has been exceptional at all times. At first my mum found it difficult to realise she would require care at home, but the kindness and respect she received from all care staff changed this. I can't praise them enough and life would be difficult without them, there's always
a cheerful smile and a friendly chat which mum loves.

Reply from Milly, Assistant Manager at Divine HomeCare Solutions

Thank you so much for your kind words. We're truly grateful to have been able to provide care and support for mum. It means a lot to know that our team's kindness and compassion brought comfort, and we're here for you if you need anything.

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Review from N K (Son of Client) published on 1 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We have noticed a postive approach from staff at Divine care. They are really helpful and answer any queries as soon as they can.
They are good with service user and make good suggestions for activities.

Reply from Sanal, Supported Living Care-Coordinator at Divine HomeCare Solutions

Thank you for your wonderful feedback! We're so pleased to hear that our team's support and activity suggestions have been helpful. We'll be sure to share your kind words with the rest of the team - they'll be delighted to hear it!

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Review from Stephen T (Husband of Client) published on 23 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience with Divine HomeCare Solutions is excellent, with a first-class service. They try to accommodate all of our requirements as and when we need them and always with a smile on their faces. The encouragement they give to my wife, getting her to walk etc. is second to none. I would recommend
Divine Home Care Solutions to anyone, a good job well done.

Reply from Milly, Assistant Manager at Divine HomeCare Solutions

Thank you so much for your lovely review! We truly appreciate your kind words and are thrilled to hear about your positive experience. I will be sure to share your feedback with the girls, and they will be very encouraged by your recognition.

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Review from L B (Father of Client) published on 7 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Divine has provided a generally good standard of care since they have been involved in the care program. Picking a specific month I believe to be unproductive and so this review covers a period of the last 12 months.

Reply from Milly, Registered Manager at Divine HomeCare Solutions

Thank you for sharing your feedback regarding the care we provide for your son. We strive to deliver the highest quality care, and your insights are invaluable in helping us improve. We will ensure this feedback is shared with the rest of the team. Best wishes.

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Review from Nicole B (Client) published on 11 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Divine have changed my life for the better in as little as 3 months. My Divine carers have become like friends to me, as opposed to distant strangers - unfortunately like previous companies I've received care from. Nothing is too much, from personal care, catered to me and my preferences. Accompanying
to appointments and knowing me well enough, to help advocate for my wants and needs, which has surged my ongoing medical needs in a much better direction than previous years. In addition to basic care, home maintenance, companionship and live-in and bedtime assistance. My carers will take me on enjoyable and necessary trips in their cars, so not being fit to drive, is now no longer an issue. These often include; shopping, taking me to meet friends and even going to the cinema. Nothing is too much and Divine have made me feel good about needing some extra help at times and in control of how much or little and in what area I require.
From the bottom of my heart, I thank and recommend Divine to all.

Reply from Farayi Gwenzi, Registered Manager at Divine HomeCare Solutions

We sincerely appreciate you taking the time to share your experience with us. It brings us great joy to learn that our team of compassionate carers has built a strong rapport with you and has been instrumental in achieving your desired outcomes. We wholeheartedly agree that our carers demonstrate unwavering compassion, care, patience, and kindness in fulfilling their duties of care.

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Review from L U (Daughter of Client) published on 27 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Divine had been my father's care provider for a couple of years before he passed away. The team were always friendly, flexible and very helpful. They treated my father with dignity and over the last few weeks of my father life were a great support to him emotionally and supported the whole family.

Reply from Farayi Gwenzi, Registered Manager at Divine HomeCare Solutions

Thank you for your lovely review. It is lovely to hear such positive feedback and that the team looked after your father with such care, compassion and dignity. We would like to pass on our condolences to you and your family at this time and we will ensure your review is passed over to the rest of the team.

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Review from Jenny P (Niece of Client) published on 18 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Care was given to my uncle for the last nineteen months of his life by his wonderful carer, who was amazing and became a good friend as well as carer to my uncle and to us. The men who filled in for her when she had a break were also so good. Thank you to them all.

Reply from Farayi Gwenzi, Registered Manager at Divine HomeCare Solutions

Thank you for your feedback. Your kind words truly mean the world to us! We will pass them on to the care team. Best wishes.

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Review from Leanne B (Granddaughter of Client) published on 11 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely brilliant with my grandmother with her end of life care. Very caring and listened to our requests. Helped to make sure she was comfortable and clean, without too much discomfort to her. Lovely ladies to whom we are very grateful.

Reply from Farayi Gwenzi, Registered Manager at Divine HomeCare Solutions

Thank you for this feedback. The ladies enjoyed attending to Grandma. I will pass on your lovely comments to the rest of the team.

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Review from Martin Q (Son of Client) published on 19 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers that visited Mum four times daily since January, they have all been absolutely wonderful. They treated her with respect and dignity. Always arrived and nothing was ever too much trouble. The care was great and has only stopped because she needs full-time care just now.

Reply from Farayi Gwenzi, Registered Manager at Divine HomeCare Solutions

A genuine thank you from the bottom of our hearts for such lovely comments. It was a pleasure to support your mum over the past few months. I will be sure to pass on your review to all the staff!

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Review from Julie O (Client) published on 29 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

They help me live a more normal life and they do so with compassion and consideration. They are always polite and on time. Nothing is too much trouble. I am immunocompromised and they are very attentive to infection control procedures, for which I am grateful.

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Review from Emma H (Daughter of Client) published on 25 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care team did everything possible to make our parents comfortable, respected and supported. They listened to their wishes and changed plans as each situation changed, Mum and Dad enjoyed the company of all the staff that visited them. The management made sure cover was always there if we needed
a sudden change or more support, we could not have gotten through the past few years without them.

Reply from Farayi Gwenzi, Registered Manager at Divine HomeCare Solutions

Thank you very much for your lovely review and kind words.
I will ensure that our care team receives this lovely feedback.
Thank you for taking the time to submit a review for Divine HomeCare Solutions.

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Review from Erica D (Daughter of Client) published on 6 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall we've been very happy with the care provided for my mum which has enabled her to continue living at home. Divine HomeCare Solutions worked with us to find the best people to live with my mum and were always happy to discuss as her needs changed.

Reply from Farayi Gwenzi, Registered Manager at Divine HomeCare Solutions

Thank you so much for your positive feedback.
It's fantastic to hear we're making life better for your mum and for you.
I'll be sure to share your feedback with the care team. They'll be delighted.

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Review from Nigel W (Brother of Client) published on 28 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff at all levels displayed a genuine passion for care. The care package was designed to suit my sister's needs with sole concern for her wellbeing and personal needs. Advice and support were offered to family members which helped us enormously. Thanks to all the staff.

Reply from Farayi Gwenzi, Registered Manager at Divine HomeCare Solutions

Thank you so much for your very kind words, we will pass them on to the rest of the team. It is a real pleasure to help to support your sister at home; thank you also for everything you do for her; it is much appreciated.

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Review from Sarah C (Wife of Client) published on 28 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Divine HomeCare has been caring for my husband for several years. He has regular carers who know and understand his complex needs, providing him with continuity. His carers are exceptional. They are professional and truly care about what they do, treating my husband with respect. They have become part
of our family and without them, I would struggle to care for my husband at home. Thank you, Divine.

Reply from Farayi Gwenzi, Registered Manager at Divine HomeCare Solutions

We appreciate your positive feedback regarding the care we provide for your husband, we strive to provide the highest quality care possible and your feedback is invaluable.

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Review from Ricky M (Son of Client) published on 28 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Divine HomeCare has helped me look after my dad for over three years. We wouldn’t want to change to another company, all the staff are very caring, considerate, helpful and cheerful. We would definitely recommend them.

Reply from Farayi Gwenzi, Registered Manager at Divine HomeCare Solutions

Thank you so much for your review; it's been a pleasure to support your father. We will pass on the feedback to the rest of the team!

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Review from Tina S (Niece of Client) published on 28 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent, sensible carers, well-organised office team, and highly thoughtful case managers. They do a terrific job in caring for my aunt in her own home. She is elderly, quite physically incapacitated, and suffers dementia; a demanding and complex client. The whole team are responsive to family input
and careful to maintain the client's independence to the fullest possible extent whilst understanding her limitations.

Reply from Farayi Gwenzi, Registered Manager at Divine HomeCare Solutions

We appreciate your positive feedback regarding the care we provide for your husband, we strive to provide the highest quality care possible and your feedback is invaluable.

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Review from Trish C (Daughter of Client) published on 25 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A fantastic family-run company, staff in the office and carers are very professional and excellent all-round service. Their support in difficult times is amazing. I would recommend them and do. Their understanding of clients, their circumstances and immediate family involved is second to none.

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Review from Virginia B (Daughter of Client) published on 22 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Divine HomeCare took great care of my mother. They were caring, kind and treated Mum with dignity. The management was extremely accommodating and always found a way to fulfil Mum’s needs. I highly recommend them.

Reply from Farayi Gwenzi, Registered Manager at Divine HomeCare Solutions

Thank you so much for taking the time to complete this review. It was a privilege to care for Mum and we are so glad to hear you were happy with the care we were able to provide. Wishing you and your family all the best for the future.

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Review from Debbie S (Daughter of Client) assisted by family/friend published on 9 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad has carers twice a week to help him have a shower and wash his hair. All the carers are friendly and caring with a sense of humour. He can chat with them and have a laugh, which he enjoys. It was initially daunting for him to accept care from strangers but they put him at ease and treat him with
respect and dignity.

Reply from Farayi Gwenzi, Registered Manager at Divine HomeCare Solutions

Thank you so much for taking time out to share your experience with us. We are delighted to hear that our team of friendly carers have formed a lasting bond with Dad — and we couldn't agree more, the carers are compassionate, caring, patient and kind whenever performing their duty of care!

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Current Review Score: 9.6 (9.606)

Overview of Review Score

The Review Score of 9.6 (9.606) out of 10 for Divine HomeCare Solutions is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.706 for Divine HomeCare Solutions is calculated as follows: ( (39 Excellents x 5) + (9 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 51 Ratings = 4.706

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Divine HomeCare Solutions is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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News (3)

News

Previous Events

There are no previous events for Divine HomeCare Solutions

Meet the Team (4)

Farayi & Milly

Farayi & Milly Gwenzi

Job Title: Managing Directors

Joined: 2013

Divine HomeCare Solutions is a family run Care Company led by Farayi & Milly Gwenzi. They founded Divine in 2013 and bring a wealth of professional management expertise having worked in the NHS for over 10 years. With Mental health and Nursing backgrounds the duty of care is second nature to them, they endeavoured to set up a community-minded service to make a positive difference in peoples’ lives.

Having initially started their careers in the hospitality industry, they were unexpectedly introduced to the world of care. Moreover, having a child with complex needs and through witnessing first-hand the impact of good care on a person’s life (and more so on the family), as such, they consider the industry very emotionally rewarding.

Their motivation, hard work and passion for the organisation has truly taken it from strength to strength since incorporation back in 2013. All our staff are so elated that Farayi and Milly have been recognised and praised for the amazing work they have done in making Divine HomeCare Solutions into what it is today. They are an incredibly humble couple and as much as they would never take the spotlight it must be said that our team would not be where it is today without them.
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Kelly & Dorothy

Kelly & Dorothy

Job Title: Senior carers

Joined: 2016

Kelly and Dorothy are our senior carers. It feels like just yesterday when they started working with us, whereas it has already been an amazing 5-year professional milestone. It’s tough to stay put in the same place for a very long time. However, maybe the word “Tough” wasn’t in their dictionary and they have sailed together with us through all the harsh and good times, constantly showcasing the multitude of ways DHCS is changing the #proudtocare narrative.

"Having been part of the furniture at Divine, embarking on the journey right from its humble beginnings, it fills us with great pride to have been involved in its growth over the years. Staying in a position within social care is never easy but we are truly grateful to have had the opportunity to challenge ourselves and expand our knowledge in the domiciliary care sector. It is extremely gratifying to feel that we have developed both professionally and personally in tandem with the business. To embark on a career that centres on making a positive, visible difference in our service users’ lives are both rewarding and a genuine privilege.
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Juana

Juana

Job Title: Waking Nights Support Worker (Bank)

Joined: 2021

I’m Juana, a Waking Nights support worker at Divine HomeCare Solutions where I’ve been part of the family since January.

I used to think ‘CARE’ was just a fancy word for another dead-end job but having been here I’ve realised it’s more than just a job.

As a care assistant, I get to make a real difference to the lives of vulnerable people in my local area, giving them the support, they need to live independently in their own homes.

Real qualifications
Contrary to popular belief, I didn’t need to be fully qualified to get a job here. I started my care journey in Greece and Divine is currently supporting me with the training I need to become an exceptional caring champion who is popular with most service users due to my bubbly personality. I am currently working on my NVQ 2 with @divinehcs. hopefully, I will complete my care certificate in the not-too-distant future.

Flexibility
Of course, it’s not always rosy there are trying times when you have challenges especially in this pandemic & (closer to home” pingdemic”). Social care is not a standard 9-to-5 job, but rather the flexibility of shift patterns means that I can fit my career around my other commitments.

Variety
One of the biggest benefits of working in care is diversity.
I'm constantly introduced to new environments, meeting new people, and doing different tasks as part of my day-to-day endeavours. There really isn’t ever a quiet or dull moment.

Rewarding
Personally, the most important benefit of my career in care is how fulfilling it is. Every day, I wake up knowing I am helping someone in need and making their lives that little bit easier. And knowing that I make a difference to their day provides a real sense of achievement.

Additionally, I get to build real relationships with clients, not to mention their family and friends. And that personal connection is what makes care work so unique.

I have loved working with @divinehcs over the past year. I wasn’t just shadowing or doing jobs nobody wanted to do, I was producing work, helping others with theirs and being a genuine hero to our people. On my first day, Daisie asked what I wanted to gain from my time here, and I just said experience but I’m grateful to say I’ve walked away with so much more.
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Trish

Trish

Job Title: Support Worker/Carer

Joined: 2022

We've received some heartfelt words of appreciation for our incredible carer, Trish, and we couldn't be prouder! ?? Here's a snippet of the glowing feedback:

"I would like Trish to stay with me for another week, if that is possible with you, at such short notice. Trish is a superb carer and I feel like we have only just started to get to know each other well. It would be very beneficial for me if we could get to spend some more time together as I missed out on the first 3-4 days. I feel that this period of time, especially when you have only just initially met a new carer, is a very important part of building up rapport.

I have spent quality time getting to know someone who has similar interests as me. It’s fantastic to have someone like Trish, who has amazing companionship skills and qualities. She is very outgoing, bubbly, and very easy to talk to, and she possesses exceptional listening skills too??.

Her fresh cooking is absolutely delicious??, and she definitely makes sure that I get all the vital nutrients that I need??, which is very important, especially when you only have half a bowel. When I was taken poorly, very suddenly, she acted very professionally with both my GP, the emergency services, as well as the hospital staff. I was looked after exceptionally by my carer and couldn’t have been in better hands!"

A heartfelt shoutout to our amazing carer, Trish, who has been nothing short of exceptional in her dedication and care! ??

If you or your loved ones are in need of live-in care, look no further than Divine HomeCare Solutions. Our team goes above and beyond, providing person-centred care that truly makes a difference.

Trish's commitment to her clients is unparalleled. From cooking nutritious meals to providing companionship and even assisting with hospital visits, she embodies the spirit of going the extra mile. It's clear from testimonials like these that our carers make meaningful connections and provide top-notch care every step of the way.
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Frequently Asked Questions about Divine HomeCare Solutions

What Type of Services does Divine HomeCare Solutions offer?

Divine HomeCare Solutions offers Home Care.

How many Carers does Divine HomeCare Solutions employ?

Divine HomeCare Solutions employs 52 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Divine HomeCare Solutions to verify any information. View our terms and conditions. Divine HomeCare Solutions has an Enhanced Service - more info.