Helping Hands Home Care (Cardiff)

5A Beulah Road, Rhiwbina, Cardiff CF14 6LT
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9.6 19 Reviews
  • Helping Hands Home Care (Cardiff), Cardiff
Helping Hands Home Care is a high-quality care agency that serves Cardiff, Bridgend, Cowbridge, Welsh St Donats, St Athan and the surrounding areas.

The care team provides more routine care services such as companionship and light housekeeping, through to more complex healthcare support for people that have conditions such as MS, spinal injuries, Parkinson’s, acquired brain injuries and those that have suffered a stroke.

All care packages are bespoke to the individual, helping them to remain independent in their own homes.
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Care Provided by Helping Hands Home Care (Cardiff)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £31.70
  • Weekly Live-in Care Fees: from £1895

We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

These prices are only a guideline, please contact Helping Hands Home Care (Cardiff) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Bethan Shankland (Branch Care Manager)

Helping Hands Home Care (Cardiff) Reviews (19)

9.6

Helping Hands Home Care (Cardiff) has a Review Score of 9.6 (9.640) out of 10, based on 13 reviews in the last 2 years.
Over all time Helping Hands Home Care (Cardiff) has 19 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Helping Hands Home Care (Cardiff)
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Total of 19, showing 1-19
Review from J H (Client) published on 2 October 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very satisfied. I cannot write much because it has become too difficult for me. (89 yeard old)
Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Cardiff)

Thank you for taking the time to leave us a review, we really do appreciate it. We are thrilled to hear you are very satisfied with the care being provided and will be sure to pass on your feedback. Kindest regards Katie

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Review from Peter E (Client) published on 29 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
At 95 I am almost chair-bound, and as a consequence, the days are very long. The midday visit by a member of Helping Hands is a most enjoyable event each day, together with a sandwich, a cuppa, an hour's chat and an occasional bit of housework.
Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Cardiff)

Thank you for taking the time to leave us a review, we really do appreciate it. We are pleased to hear that you find your daily midday visits from our team most enjoyable and will be sure to pass on your feedback to the team at Cardiff. Kindest regards Katie

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Review from David W (Next of Kin) published on 4 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been very pleasantly surprised how useful and practical my carers have been. I have a carer for half an hour each day and depend on them. I am only 91 at present but as I get older I realise that I will need more care daily. Most carers are very good and a few are superb. I have only had a couple
of duds!
I am very impressed with Helping Hands. Thank you.
Reply from Katie Rathbone, Home Manager at Helping Hands Home Care (Cardiff)

Thank you for taking the time to leave us a 5* review, we really do appreciate it.
It is great to hear you have been pleasantly surprised with how useful and practical your carers have been and it is amazing to know you are very impressed.
We are also pleased to hear that most carers have been very good with a few being superb and will be sure to pass on your comments to the team at Cardiff.
Kindest regards

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Review from Jane O (Daughter-in-law of Client) published on 18 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Two night sitters have been visiting my mother in law for some time now. They are both extremely capable, caring and professional at all times. They have developed a close and friendly relationship which she very much appreciated despite her dementia. We are entirely confident that my mother in law
is safe and very much at ease when either of the night sitters are there. We think that the service provided by Helping Hands is excellent.
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Review from Rhian B (Daughter of Client) published on 11 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot praise Helping Hands highly enough. The difference they have made to my mum's life - and by extension mine - is immeasurable. The care and consideration they show is amazing. They are never too busy to speak to us and are incredibly flexible. We have come to rely on them for so much and feel
they are part of the family. I do not know where you find your team or how you pick them but congratulations on having such amazing people as part of your organisation.
Reply from Samuel Roberts, New Business Team Leader at Helping Hands Home Care (Cardiff)

Thank you for taking the time to leave this feedback. It's wonderful to hear about the positive impact on both your mum's life and yours. I will make sure these comments are passed on to the care team who looks after your mum, so they receive the recognition they deserve. Best regards

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Review from C M (Daughter of Client) published on 4 April 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum is very happy with the care provided. The carers are helpful and cheerful at all times. She looks forward to seeing them in the morning. They are always ready to listen and support her needs. She enjoys their company and although, initially reluctant to accept help has benefitted from her interaction
with the carers on a regular basis.
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Review from J B (Husband of Client) published on 2 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Overall a very good experience over a period of 5 years.
Helpful, considerate and caring helpers. Attentive to my wife's particular needs and demonstrate warmth and a very caring attitude at all times. The help required is quite complex and varied and it requires an intelligent approach which is always
carried out cheerfully. A well run office and a manager who responds well to requests and changes whenever necessary.
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Review from N K (Daughter of Client) published on 2 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Professional service and staff. The team have been invaluable in helping us as a family care for my father over the past 3 months. Helping hands have been so accommodating in providing dad with the best care. The staff are always helpful, polite and courteous. Thank you.
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Review from A F (Daughter of Client) published on 27 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Knowing that my dad is being cared for by professional and caring staff is a huge relief. They are courteous and kind and show a sense of genuine concern for my dad and professionalism in executing their tasks. They provide excellent care and company for my father. I find the feedback/online portal
extremely useful as carers can leave important insights for me to follow up on (about his health but also about shopping items that are needed). I cannot overstate my gratitude for dad's care. He is very thankful, too, and most of the carers seem to have a good rapport with him.
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Review from M S (Son of Client) published on 27 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are very happy with the service Helping Hands provides. Very good carers and office staff and nothing is ever too much trouble. We would (and have) highly recommend to anyone requiring care at home, to use Helping Hands.
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Review from Elin H (Daughter of Client) published on 27 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent care so far. My mum was reluctant to engage with care initially but has been very positive about her experience. Likely we will increase package in due course. Carers have been friendly and very helpful. Easy to contact office when we have needed to amend visits.
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Review from S H (Client) published on 8 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers have been helpful, charming, well-dressed and cheerful. They always look to see what washing needs to be done and offer to make meals and always make a coffee before leaving. The bed is made and clothes are tidied away.
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Review from E E (Client) published on 31 October 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
In general, I have been pleased with the service that I have received. Mostly they have been providing lunch, washing up etc. One or two of the helpers were inexperienced in the basics. It was disappointing that I was not provided with invoices from the beginning and when copies were received there
were some errors found needless to say not in my favour! It was also done before I was able to attain a copy of your Terms and Conditions.
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Review from Clare D (Client) published on 13 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been using the services of Helping Hands for about 6 months and have been really impressed by the carers and the support of the office team.
Everyone has understood the gentle approach we have wanted to take to introduce companionship type care. The office helped us to introduce this kind of
support gently and with sensitivity. The carers have all been excellent - really understanding of our needs and providing the right kind of support for my mum-in-law enabling her to live a full and relatively independent life.
Reply from Em Farley, Branch Care Manager at Helping Hands Home Care (Cardiff)

Hi Clare,
Thank you very much for leaving such a glowing review for us! We truly understand the importance of having a gentle approach when delivering support, so I'm delighted to hear how impressed you are with our service. Your lovely feedback means the world to us and we're all so grateful!
With very best wishes.

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Review from Sophie T (Daughter of Client) published on 13 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Helping Hands have been providing care for my mum for the last month.
They have so far provided a wonderful team of carers, all of which are genuinely lovely and each has formed a close relationship with Mum in a short space of time.
Continuity of carers is very important for Mum as she does require
five care calls a day to help deliver her nebulisers, she also suffers with high levels of anxiety.
It has been quite a large team providing care over the last few weeks but Helping Hands have gone out of there way to try to keep to the same carer for each call and it has been working very well.
I can't find any fault with Helping Hands they have provided a professional service and I hope that they continue to provide Mum with care going forward.
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Review from Laurence R (Son of Client) published on 14 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am sure this review is long overdue. My mother is extremely happy with the overall service. Although frustration does occur it is rare and often on night shifts when Mum gets tired. All of the carers, bar one, are extremely caring and thoughtful. The arrangement is perfect for the present circumstances.
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Review from T W (Daughter of Client) published on 28 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with the standard of care my father receives. He does find the number of different carers that attention a problem. I understand that this can't be helped sometimes, but would be grateful if this doesn't happen too often in the future. Unfortunately, we had a problem with finance last
years with the company, which has been sorted out thankfully. Overall, I am very pleased and grateful to the carers who have looked after my father so well during the past very difficult year during the pandemic.
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Review from Pamela W (Daughter of Client) published on 3 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Helping Hands carer who attends to my 90-year-old parents is kind, courteous and performs his tasks in a friendly and efficient manner. My mother loves to chat with him about her singing career while he always treated them both with the utmost respect and dignity.
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Review from N P (Daughter of Client) published on 3 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Management is extremely helpful and responsive. The majority of staff are excellent, but when numbers are involved, there are bound to be the individual who does not match the standards of the others. Overall, I am extremely grateful and happy with the service, especially as the "client" is not always
easy.
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Current Review Score: 9.6 (9.640)

Overview of Review Score

The Review Score of 9.6 (9.640) out of 10 for Helping Hands Home Care (Cardiff) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.640 for Helping Hands Home Care (Cardiff) is calculated as follows: ( (55 Excellents x 5) + (14 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 75 Ratings = 4.64
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Cardiff) is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales (CIW) Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales. View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

Beth

Beth Shankland

Job Title: Branch Care Manager

I’ve worked in care for 5 years and joined Helping Hands in August 2022. I enjoy outdoor activities like climbing, hiking, and music concerts.


I support branch staff and carers by enhancing their knowledge and ensuring quality care.


I take pride in meeting customers, focusing on their care wishes, and understanding their needs to ensure they receive the best possible care.

Frequently Asked Questions about Helping Hands Home Care (Cardiff)

What Type of Services does Helping Hands Home Care (Cardiff) offer?

Helping Hands Home Care (Cardiff) offers Home Care.

How many Carers does Helping Hands Home Care (Cardiff) employ?

Helping Hands Home Care (Cardiff) employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Cardiff) to verify any information. View our terms and conditions. Helping Hands Home Care (Cardiff) has an Enhanced Service - more info.