Helping Hands Home Care (Sheffield)

123-124 Blades Business Hub, John Street, Sheffield S2 4QX
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9.6 9 Reviews
  • Helping Hands Home Care (Sheffield), Sheffield
Whether you need help with the weekly grocery shop, support with medication and mobility or more complex care requiring live-in care, Helping Hands' Sheffield team of friendly and professional carers will work with you to ensure all of your needs are catered for.

As well as going through a thorough background check, including the Disclosure Barring Service (DBS), each carer undergoes a training programme that covers first aid, medication, manual handling and safeguarding.

All of Helping Hands Sheffield's carers are also trained on the most common types of dementia and provided with techniques and tips in supporting those living with the condition.

To make sure the quality of their care is never forsaken, they are closely monitored by the Care Quality Commission (CQC), who regulate all of their staff and practices and certify that they're responsive, effective and safe.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £32.40
  • Weekly Live-in Care Fees: from £1595

We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £3.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

These prices are only a guideline, please contact Helping Hands Home Care (Sheffield) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Jodie Taylor (Branch Care Manager)

Helping Hands Home Care (Sheffield) Reviews (9)

9.6

Helping Hands Home Care (Sheffield) has a Review Score of 9.6 (9.629) out of 10, based on 7 reviews in the last 2 years.
Over all time Helping Hands Home Care (Sheffield) has 9 reviews.

Overall Experience
  • 7
  • 2
  • 0
  • 0
  • 0
Date Published
  • 9
  • 0
  • 2
  • 7
  • 2
Reviewer Connection to Helping Hands Home Care (Sheffield)
  • 5
  • 1
  • 1
  • 1
  • 1
Total of 9, showing 1-9
Review from Lorraine H (Niece of Client) published on 13 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt is more than happy with her carer. She trusts her and looks forward to her visits. Her carer is very professional hard working nothing is too much trouble. She is guided by my aunt does whatever is required, whether that is help around the house or visits to the supermarket. We can't thank her
enough for all her hard work. We would gladly recommend to others who need support in the home.
  • Staff
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  • Management
  • Treated with Dignity
  • Value for Money
Review from Sue W (Daughter of Client) published on 13 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been using Helping Hands for a couple of years and the service has been consistently excellent. Dad is very happy with the carers who visit, and they are always friendly, caring and trustworthy. He worried initially about having someone visit, and it is difficult for us all to admit when we
need help, but the office staff and visiting carers have shown real care, compassion and understanding as we have sorted out the service we required. We approached Helping Hands to accompany dad to the supermarket once a week, and they will also have a cup of tea, a chat and a walk as time allows. This has helped dad keep a level of independence, he looks forward to the visit and it also means we can rest assured that he has groceries and food between our family visits. Thank you to all at Helping Hands, in whatever capacity. In my opinion and experience, this is an excellent service.
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Review from Michael G (Client) published on 31 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
All carers are polite, friendly and competent. If sometimes they are not punctual, there is normally a good reason. In over 12 months I do not remember being dissatisfied with a carer to the point I have wanted to write a complaint.
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Review from R K (Mother of Client) published on 14 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are very pleased with the support for our daughter. The member of staff is always kind and helpful, sensitive and always on time. She makes sure that she asks what is required and does what our daughter needs on the day. The office staff are also really great. Can't fault this service.
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Review from K B (Daughter of Client) published on 29 November 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
I and Mum are more than happy with the care provided: named dedicated carer, professional, caring and considerate care is reviewed regularly, easy to contact the office, and monthly invoices are clear and on time.
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Review from Anne R (Daughter of Client) published on 29 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad is an active 87-year-old who has many friends but nonetheless, I wanted him to have additional support and social visits. He has a weekly cleaning service from Helping Hands and two social visits per week and is very much enjoying the extra care. It gives me peace of mind as I don't live close
to the area and it's good to know that he has a pattern to his week. As time goes on we will probably increase the social visits to include weekends but for the moment he is very happy meeting new people and showing them his paintings and sculptures. I am enjoying the tidiness of his house when I do come to stay.
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Review from Anita D (Daughter of Client) published on 29 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We employed Helping Hands a couple of years ago when my mum started showing signs of dementia and poor mobility. We started with one visit a week going up to almost 24-hour care at the end. She is now in a care home and we still have her favourite carer visit her because Mum liked her so much.
They
are a reliable and professional company who try to help with anything you throw at them. No request was turned down. The management team were wonderful and organised and the carers lovely and very caring.
I would recommend anyone needing help in this way consider Helping Hands.
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Review from Darren S (Son of Client) published on 31 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fantasy Helping Hands!
I would like to say how very helpful, accommodating, understanding and friendly the team at Sheffield have been with my Mother.
Special thanks should go to all the team, and also a special mention to the carer who managed the impossible of making Mum smile on her painful days.
Wishing you all, further success in the future!
Best wishes!
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Review from H L (Daughter of Client) published on 6 July 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Everyone is very conscientious and diligent, friendly and concerned.
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  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.6 (9.629)

Overview of Review Score

The Review Score of 9.6 (9.629) out of 10 for Helping Hands Home Care (Sheffield) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 7 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.929 for Helping Hands Home Care (Sheffield) is calculated as follows: ( (39 Excellents x 5) + (3 Goods x 4) ) ÷ 42 Ratings = 4.929
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Sheffield) is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Sep 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

Jodie

Jodie Taylor

Job Title: Branch Care Manager

I‘m Jodie, the Registered Branch Manager for Helping Hands Sheffield. With eight years in the care sector, I joined Helping Hands in 2019 as a care assistant and progressed to Branch Manager. I ensure excellent care planning, safeguarding, and service quality, meeting CQC standards. Working with Liv and Terri, we lead a passionate team committed to delivering outstanding care to the Sheffield community.

Frequently Asked Questions about Helping Hands Home Care (Sheffield)

What Type of Services does Helping Hands Home Care (Sheffield) offer?

Helping Hands Home Care (Sheffield) offers Home Care.

How many Carers does Helping Hands Home Care (Sheffield) employ?

Helping Hands Home Care (Sheffield) employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Sheffield) to verify any information. View our terms and conditions. Helping Hands Home Care (Sheffield) has an Enhanced Service - more info.