Helping Hands Home Care (Sheffield)

I would not recommend this care company to anyone and will certainly refrain from using them again

My aunt is more than happy with her carer. She trusts her and looks forward to her visits. Her carer is very professional hard working nothing is too much trouble. She is guided by my aunt does whatever is required, whether that is help around the house or visits to the supermarket. We can't thank her enough for all her hard work. We would gladly recommend to others who need support in the home.

We have been using Helping Hands for a couple of years and the service has been consistently excellent. Dad is very happy with the carers who visit, and they are always friendly, caring and trustworthy. He worried initially about having someone visit, and it is difficult for us all to admit when we need help, but the office staff and visiting carers have shown real care, compassion and understanding as we have sorted out the service we required. We approached Helping Hands to accompany dad to the supermarket once a week, and they will also have a cup of tea, a chat and a walk as time allows. This has helped dad keep a level of independence, he looks forward to the visit and it also means we can rest assured that he has groceries and food between our family visits. Thank you to all at Helping Hands, in whatever capacity. In my opinion and experience, this is an excellent service.

All carers are polite, friendly and competent. If sometimes they are not punctual, there is normally a good reason. In over 12 months I do not remember being dissatisfied with a carer to the point I have wanted to write a complaint.

We are very pleased with the support for our daughter. The member of staff is always kind and helpful, sensitive and always on time. She makes sure that she asks what is required and does what our daughter needs on the day. The office staff are also really great. Can't fault this service.

I and Mum are more than happy with the care provided: named dedicated carer, professional, caring and considerate care is reviewed regularly, easy to contact the office, and monthly invoices are clear and on time.

My Dad is an active 87-year-old who has many friends but nonetheless, I wanted him to have additional support and social visits. He has a weekly cleaning service from Helping Hands and two social visits per week and is very much enjoying the extra care. It gives me peace of mind as I don't live close to the area and it's good to know that he has a pattern to his week. As time goes on we will probably increase the social visits to include weekends but for the moment he is very happy meeting new people and showing them his paintings and sculptures. I am enjoying the tidiness of his house when I do come to stay.

I would recommend anyone needing help in this way consider Helping Hands.

Best wishes!

Everyone is very conscientious and diligent, friendly and concerned.