Helping Hands Home Care (Godalming)

Helping Hands are highly professional and experienced, flexible and accommodating, caring and compassionate, with great communication skills. In short, they're the A team. :)

The care provided for my Mother has been outstanding. The most important aspect is paying attention to the smaller details, which may not seem important, but can make Mum's day to day living more comfortable. Such as offering to change her hearing aid batteries if she can't hear what they are saying or talking loudly. Just noticing things that need to be done without being told or instructed. All these sorts of things make a big difference. If you know the carer pays attention to the small stuff, you know the basics are being done right.

The care my mum received from Helping Hands, Godalming was first class. They cared for her for five years until she passed away in January 2025. The individual carers were reliable and many built up a friendship with mum which was a comfort to her and to myself. As her health deteriorated we received regular updates which we were then able to follow up and get extra assistance if needed.

My mother was in hospital desperate to come home, we were recommended 3 companies, the first one didn't answer the phone, the second didn't phone back, then we called Helping Hands and spoke to the branch manager, who must have heard the desperation in my voice, she came to the hospital that afternoon to do an assessment and then came to the house. Mum was home the next day. She listened to mums wishes and she paired her with some wonderful carers, they brighten up mum's day and she loves telling us all about it when we visit. As a family, we cannot tell what a difference it's made to mum and to us.

I am extremely happy with the carers and service I receive. The carers do lots of little things they don't need to.

Great quality carers have looked after my dad, working hard to support his needs and make sure his day-to-day care is sorted.

Their care went beyond the normal I would expect with a very personal interaction from all staff involved. There was a genuine connection which helped my Father in Law in his last months with us and nothing was too much trouble.

Regarding administration, since the recent changes to your procedures, there is a lot of duplication of information eg: more than one email arrives notifying the hours for the forthcoming week and we get both email and paper invoices monthly. Pruning these would save you time and costs.

Helping Hands Home Care (Godalming) branch have been supporting my mum with companionship, mobility and personal care for over a year. I have felt that managers have listened to any concerns about my mum's particular care and support needs and responded to this. Having a regular consistent carer has helped my mum build a positive relationship when she had initially been reluctant to have a visiting carer, and she now looks forward to the visits. In January when I was unable to visit my mum, they were very helpful in arranging extra care visits at short notice and kept me up to date with arrangements. Previously Helping Hands Home Care (Godalming) provided personal care support to my father which he had really appreciated and built good relationships with his visiting carers who were always very cheerful and friendly.

We started to use this service to allow me to go out occasionally. The carers came in to get my wife up, dressed and breakfasted in the morning and returned to give her some lunch. The care and companionship was exemplary. When we were caring for her full time, they provided an invaluable break which enabled us to recharge our batteries. The carers were unfailingly cheerful and friendly and the arrival was always with joy and a smile!

The staff are helpful and pleasant and will go the extra mile and more. I have no real knowledge of the management.

The staff are always very caring and extremely professional.

My mother and I were delighted with both the nurses and the management team from Helping Hands. They were so very kind and understanding and went out of their way to put things into place to help. I was even able to call them long distance, at the weekend, for advice about calling out an ambulance. I cannot recommend them highly enough.

They were all kind, friendly and efficient. Attended promptly and offered additional help if I wanted. I have nothing but praise for them all. My original booking had got muddled the staff went out of their way to sort the problem and begin care as requested.