Helping Hands Home Care (Godalming)

Regency House, 6B Queen Street, Godalming GU7 1BD
Review Us
9.3 13 Reviews
  • Helping Hands Home Care (Godalming), Godalming
Helping Hands Home Care Guildford and Godalming offers individually bespoke home care services in Guildford, Godalming, Woking, Farnham, Farnborough, Haslemere, Fleet, Aldershot, Cranleigh and the surrounding areas.

With a care team that has nearly 30 years experience, they ensure that the very best standards of support possible are delivered to each individual client.

All staff are highly trained at one of the intensive training programs at a Centre of Excellence and have to meet stringent checks and standards before they are accepted.
Show Helping Hands Home Care (Godalming) on the Map

Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £36.05
  • Weekly Live-in Care Fees: from £1895

We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

These prices are only a guideline, please contact Helping Hands Home Care (Godalming) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Michelle McMahon (Branch Care Manager)

Helping Hands Home Care (Godalming) Reviews (13)

9.3

Helping Hands Home Care (Godalming) has a Review Score of 9.3 (9.267) out of 10, based on 5 reviews in the last 2 years.
Over all time Helping Hands Home Care (Godalming) has 13 reviews.

Overall Experience
  • 10
  • 2
  • 1
  • 0
  • 0
Date Published
  • 13
  • 2
  • 3
  • 5
  • 8
Reviewer Connection to Helping Hands Home Care (Godalming)
  • 5
  • 3
  • 2
  • 2
  • 1
Total of 13, showing 1-13
Review from Roger D (Son of Client) published on 12 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care provided for my Mother has been outstanding. The most important aspect is paying attention to the smaller details, which may not seem important, but can make Mum's day to day living more comfortable. Such as offering to change her hearing aid batteries if she can't hear what they are saying
or talking loudly. Just noticing things that need to be done without being told or instructed. All these sorts of things make a big difference. If you know the carer pays attention to the small stuff, you know the basics are being done right.
Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Godalming)

Thank you for leaving us such a lovely review, we really appreciate it. We are thrilled to hear that the care the team have provided outstanding care for your Mother and they pay attention to the smaller details and notice things that need to be done with out being instructed, which make Mum's day to day living more comfortable.We will be sure to pass on your feedback to the team.Kindest regards

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Paula E (Daughter of Client) published on 15 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care my mum received from Helping Hands, Godalming was first class. They cared for her for five years until she passed away in January 2025. The individual carers were reliable and many built up a friendship with mum which was a comfort to her and to myself. As her health deteriorated we received
regular updates which we were then able to follow up and get extra assistance if needed.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from L B (Daughter of Client) published on 20 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was in hospital desperate to come home, we were recommended 3 companies, the first one didn't answer the phone, the second didn't phone back, then we called Helping Hands and spoke to the branch manager, who must have heard the desperation in my voice, she came to the hospital that afternoon
to do an assessment and then came to the house. Mum was home the next day. She listened to mums wishes and she paired her with some wonderful carers, they brighten up mum's day and she loves telling us all about it when we visit. As a family, we cannot tell what a difference it's made to mum and to us.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Daphne N (Client) published on 16 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am extremely happy with the carers and service I receive. The carers do lots of little things they don't need to.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from L S (Daughter of Client) published on 15 January 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Great quality carers have looked after my dad, working hard to support his needs and make sure his day-to-day care is sorted.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Paul F (Son-in-law of Client) published on 10 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager and her team were fantastic with the service provided for my Father in Law during his time with us.
Their care went beyond the normal I would expect with a very personal interaction from all staff involved. There was a genuine connection which helped my Father in Law in his last months
with us and nothing was too much trouble.
Reply from Michelle McMahon, Branch Care Manager at Helping Hands Home Care (Godalming)

Hi Paul,
Thank you so much for leaving such a glowing review! I'm delighted to hear of the genuine connection between our carers and your father-in-law, and I'll be sure to pass on the wonderful feedback to the team. Your kind words are very much appreciated.
Best wishes

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from J W (Husband of Client) published on 23 February 2022 Submitted via Website • Report
Overall Experience 3.0 out of 5
We have been using Helping Hands Home Care (Godalming) for visiting care for about 6 months. Due to the ongoing national problems with the availability of care staff, it took a while to get organised with one 2 hour visit a week and additional hours have not become available despite our requests.
The
carer who does visit us is excellent and absolutely the right person to provide the security and help that my wife requires. They get on really well together. However, on the one occasion that this carer wasn't available, the system did falter a bit because the replacement sent that day was totally unsuitable and left my wife quite unhappy.
Regarding administration, since the recent changes to your procedures, there is a lot of duplication of information eg: more than one email arrives notifying the hours for the forthcoming week and we get both email and paper invoices monthly. Pruning these would save you time and costs.
Reply from Michelle McMahon, Branch Care Manager at Helping Hands Home Care (Godalming)

Thank you very much for taking the time to leave us a review. We really appreciate your feedback and we are sorry that your wife was unhappy in this instance. On the rare occasion, we do have a staff absence, we will always cover care calls so that our customers are still supported in their own homes and do our best to find the most suitable carer, although we are more limited when we are trying to cover care last minute. We always find information like this very constructive when we are looking at where we're doing well and what we need to improve on, so thank you for sharing this with us. I will also be delighted to pass on your kind words to your wife's regular carer, who I know will be very happy with your comments. Please do get in touch with me directly if you would like to discuss anything further. Best wishes.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Sarah B (Daughter of Client) published on 21 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Helping Hands Home Care (Godalming) branch have been supporting my mum with companionship, mobility and personal care for over a year. I have felt that managers have listened to any concerns about my mum's particular care and support needs and responded to this. Having a regular consistent carer has
helped my mum build a positive relationship when she had initially been reluctant to have a visiting carer, and she now looks forward to the visits. In January when I was unable to visit my mum, they were very helpful in arranging extra care visits at short notice and kept me up to date with arrangements. Previously Helping Hands Home Care (Godalming) provided personal care support to my father which he had really appreciated and built good relationships with his visiting carers who were always very cheerful and friendly.
Reply from Michelle McMahon, Branch Care Manager at Helping Hands Home Care (Godalming)

Hi Sarah,
Thank you so much for leaving such an amazing review! It is our absolute pleasure to provide care for both your mum and dad, and we're so pleased to hear that your mum built a positive relationship with one of our carers. We really do appreciate your kind words.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from R J (Husband of Client) published on 21 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We started to use this service to allow me to go out occasionally. The carers came in to get my wife up, dressed and breakfasted in the morning and returned to give her some lunch. The care and companionship was exemplary. When we were caring for her full time, they provided an invaluable break which
enabled us to recharge our batteries. The carers were unfailingly cheerful and friendly and the arrival was always with joy and a smile!
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from E B (Client) published on 13 November 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are helpful and pleasant and will go the extra mile and more. I have no real knowledge of the management.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Patrick B (Son of Client) published on 6 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are always very caring and extremely professional.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Ann L (Daughter of Client) published on 18 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother and I were delighted with both the nurses and the management team from Helping Hands. They were so very kind and understanding and went out of their way to put things into place to help. I was even able to call them long distance, at the weekend, for advice about calling out an ambulance.
I cannot recommend them highly enough.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Sibella P (Client) published on 22 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Following a partial hip replacement, I needed daily help with putting on my TED stockings. For two weeks a member of the Helping Hands team came to my house in the morning to do this.
They were all kind, friendly and efficient. Attended promptly and offered additional help if I wanted. I have nothing
but praise for them all. My original booking had got muddled the staff went out of their way to sort the problem and begin care as requested.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.3 (9.267)

Overview of Review Score

The Review Score of 9.3 (9.267) out of 10 for Helping Hands Home Care (Godalming) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 5 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.767 for Helping Hands Home Care (Godalming) is calculated as follows: ( (23 Excellents x 5) + (7 Goods x 4) ) ÷ 30 Ratings = 4.767
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Godalming) is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Jul 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (1)

Michelle

Michelle McMahon

Job Title: Branch Manager Joined: 2016

About me
Hi, I’m Michelle. I am an experienced care manager and director with over 22 years’ experience in the care profession. In my spare time, I love to travel overseas, go for long walks with my dog, dining out & cook. I enjoy entertaining & event organising and spending time with my grandchildren.


Experience
I continuously do my best to promote a caring environment, through high standards of professional practice, which are conducive to the physical, emotional, social, intellectual and spiritual needs of customers. I ensure that each customer receives the right level of care which is appropriate to their individual needs.


I have worked as a Care Manager and Owner for Company & Care, opening and running the office in Farnborough for 18 years. In addition to this, I have worked within domiciliary care in Aldershot, starting as a care worker, then working as field care supervisor, care coordinator and care manager. I also have nursing home experience. Throughout my career, I have been involved with managing the day to day running of the office and act as a person in charge, liaised closely with social workers, customers, care supervisors, care coordinators and care workers to ensure customers’ care requirements were properly supplied. I have investigated complaints, taking the appropriate action and reporting to the person in control and/or CQC.
I have also gained a wealth of qualifications, including NVQ Level 3 and 4 in Health and Social Care, Safeguarding of Vulnerable Adults & Children, Mental Capacity Act and Deprivation of Liberty Safeguarding, and Health & Safety.


Why I chose Helping Hands
I joined Helping Hands because of the whole ethos of the company; it’s a family-run business which has a real passion and drive to provide a high level of care to private customers. This was appealing to me because I had experience working with local authorities where cutting costs rather than providing a quality service was an unfortunate result of the situation and why I now work for a business committed to providing a quality service above all else.

Frequently Asked Questions about Helping Hands Home Care (Godalming)

What Type of Services does Helping Hands Home Care (Godalming) offer?

Helping Hands Home Care (Godalming) offers Home Care.

How many Carers does Helping Hands Home Care (Godalming) employ?

Helping Hands Home Care (Godalming) employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Godalming) to verify any information. View our terms and conditions. Helping Hands Home Care (Godalming) has an Enhanced Service - more info.