Helping Hands Home Care (Horley)

My daughter has recently been going through a mental health crisis, the team at Helping hands Horley have been extremely helpful and supportive being instrumental in getting her the help she needed from the NHS even when the NHS were quite reluctant to give it. It is very reassuring for me to know that my daughter's care is in such good hands.

I urgently needed to put some care in place for my Stepmother, and the Team at Helping Hands were brilliant and sorted it out the same day. They came round to my Stepmother's house within an hour to do an assessment, and a preliminary care package was sorted out. I was extremely impressed with the service and their kindness and professional attitude. Once the care has begun, I will write another review about the service itself.

As the recipient of their care I appreciate the positive and friendly attitude of all the carers and attention to detail is always excellent , which makes the caring less intrusive for the household. Everything they can possibly do on each visit they do.

I would immediately turn to Helping Hands should I need care in the future and recommend them wholeheartedly.

I have now used Hayley and her team for two family members, my father and more recently my wife. Both with very different care needs. Both were treated with dignity, professionalism and kindness from the initial assessment and throughout all the care visits. I would highly recommend Helping Hands Horley!

My mother is 103 years old and still lives alone but requires us to attend her daily to assist her as she has mobility issues and poor eyesight, so when we took a respite break for a week we turned to helping hands to support and care for her while we were away. I cannot speak more highly of the support and care that she was given, going being what we expected to ensure she was well looked after. While we were away we had access to an online portal where we could read a daily care report, this gave us the confidence to know that all her needs had been attended to and certainly made our holiday more relaxing. We will not hesitate to use their service again in the future.

Helping hands have been coming to me once a week to take me out to get my confidence back & be back in the community which two particular staff members has done I trust one of them 100% I am extremely very slow in walking due to the pain I am in she is very patient but we also have fun when out if I'm able to go out she will do things around the flat that I struggle with when we go out & the place has a wheelchair use that which enables me to look around the shop as can't go anywhere if lots of walking I am so happy I choose helping hands it's changed my life for the better as before I became isolated & house bound so so thank you

The Carers offer good flexibility in terms of tasks to be undertaken, useful as needs and capabilities of Mum have changed over time. We have been offered extra assistance to deal with medical conditions and appointments. Mum has her favourites who get to know her well, and sometimes needs a little time to introduce new carers to her special ways - I think this is healthy as sometimes carers move on or need to take care of their own families, so she can be less dependent on individual carers. She probably won't thank me for saying that. Mum has recently resumed use of her hearing aids - they are a challenge for her to fit and remove/turning off batteries . Some carers are more adept than others - this week I found the battery compartment on both sides were left open - so not effective - maybe some training for consistency might be a benefit. In general I find the carers and supervisors are willing to go beyond expectations and are keen to ensure Mum is taken care of

Helping Hands always show kindness, care and support to my father especially if he has needed extra help at times. All the carers are friendly and approachable and have a good rapport with my father and make sure he is comfortable and they help with daily tasks. Thank you Helping Hands.

Nothing is too much trouble for the office staff. They are friendly and prompt in answering he phone and flexible with our requirements, especially at short notice, when we may need some additional care.

From the very start the team at Horley have been fantastic, they take so much of the pressure of us as a family allowing me to be a son rather than a carer. And Mum loves the girls!! I couldn't recommend this team enough for anyone who is struggling to look after a family member.

Required additional support at fairly short notice as I was unable to continue to care for my wife for medical reasons. Additional care was immediately made available from helping hands to fit in perfectly with our requirements. Very professional and understanding management.

They have always reported any concerns with dad to myself. It's really reassuring to know, that they all take the Care of my Dad seriously. His Carer's are all wonderful ladies. We and dad, are particularly grateful to two members of staff who reported their concerns relating to dad's medication,and also made us aware of a report made by dad, of a visitor to his house in the middle of night.

I'm so pleased I chose them.

Thank you for everything you do, a very Happy customer indeed!

I cannot speak more highly of the whole team!

I cannot speak more highly of both the service provided by the carers and the management team (in particular Hayley). A very caring and well managed company. When my Mother was admitted to hospital they sent her a beautiful bunch of flowers. Very highly recommended.

Overall good service, always there is needed.

Very caring and reliable service. Always someone at the end of the phone if you have a problem, it is always dealt with immediately.

I am very grateful for this service.