We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.
These prices are only a guideline, please contact Helping Hands Home Care (Horley) to find out the exact price for your requirements.
Helping Hands Home Care (Horley) has a Review Score of 10 (9.985) out of 10, based on 11 reviews in the last 2 years.
Over all time Helping Hands Home Care (Horley) has 17 reviews.
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Hi David,
Thank you for taking the time to leave such a great review - I'm thrilled to hear how happy you are with our service!
Best wishes.
5.0 out of 5
Thank you so much for leaving such a great review! I'm thrilled to hear how pleased you are with our service and that you consider us to be so caring and reliable - it's what we strive for. I'll be sure to pass on your kind feedback to the team.
Best wishes
4.0 out of 5
Thank you ever so much for leaving us a review. We really appreciate your feedback and I will get in touch with you directly to discuss your comments on communication, as we would really like to reach a solution for you.
With very best wishes,
Hayley
5.0 out of 5
Thank you very much for leaving this lovely review! I'm thrilled to hear that your dad is so pleased with our service and it is our pleasure to provide care and support for him. We're so grateful for your kind words!
Best wishes.
3.0 out of 5
Hello Christiane, thank you for taking the time to leave us a review. We take all feedback very seriously and would like to get in touch with you directly regarding appointment bookings. It's great to hear that the staff are always polite and caring, which I know they will be thrilled about when I pass this on.
With very best wishes.
The Review Score of 10 (9.985) out of 10 for Helping Hands Home Care (Horley) is based on a) the Average Rating and b) the number of positive Reviews.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Horley) is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
About me
I am the branch manager here at Helping Hands Horley; I am the face behind the scenes. I oversee the running of the branch and ensure the safety of our customers and carers during the visiting hours we provide. I complete assessments and care reviews as well as completing care calls myself so I can stay in the loop of the staff's day-to-day work.
I joined care when I was 15 years old in a residential home, doing some cleaning and preparing drinks for the residents we cared for. I worked my way up to a carer, then senior carer, and on to management. I have also worked at the local hospice to support people at the end of their life.
Helping Hands is a fantastic company to work for and I have thoroughly enjoyed my time here, there is an outstanding level of support. The carers always give 110% at each visit and always go above and beyond.
I have 2 children who I love spending time with on our days out. I also have a rescue dog who is now 7 years of age and we love walking in the woods.
Experience and expertise
I have always been in care and have been in residential homes, nursing homes, and domiciliary care, and have worked in a hospice for end-of-life care with patients.
I completed my advanced apprenticeship in health and social care level 3 in 2012 and I am currently completing my Level 5 in management.
I started in care when I was 15 years old, which is now 19 years ago. I have been a senior carer running the day-to-day shifts in a care home, and I have been a nursing assistant supporting the palliative care nurses with medication and end-of-life care. I have completed catheter care and insertion training, and have training in wound management and phlebotomy.
Why I chose Helping Hands
I chose to join Helping Hands when I looked up the website and saw the reviews from the staff, customers, and their families. I had applied as a carer but when the branch manager contacted me for an interview she offered me a position as a care coordinator in the office, and I then progressed to being a care manager.
I always look to ensure we are giving the best possible care we can. If there are any concerns the carers have about the customers they always ring it into the office and we act immediately. I always ensure we use the same regular carers for our customers and ensure our compliance is up to date.
I love being able to ensure people are remaining at home for any care they require. It can be very upsetting for the customers and their loved ones should they need to go into a care home, but we enable customers to remain in their own homes with familiar surroundings and to be with their loved ones.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Horley) to verify any information. View our terms and conditions. Helping Hands Home Care (Horley) has an Enhanced Service - more info.
