Helping Hands Home Care (Horley)

98A Victoria Road, Horley RH6 7AB
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10 16 Reviews
  • Helping Hands Home Care (Horley), Horley
Helping Hands Home Care (Horley) offers care to people in their own homes in Crawley, East Grinstead, Horsham, Redhill and the surrounding areas.

Their care staff are well trained and compassion and empathy is at the heart of their care, which is tailored to the specific needs of the individual.

Their home care support starts from as little as 30 minutes per week to round-the-clock live-in care and even includes respite care for those who need extra support on being discharged from hospital.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Adult Home Care (18+)
  • Respite Care

Personal Care & Household Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Domestic Services / Home Help
  • Call in Service
  • Cleaning Service
  • Companionship
  • Food Preparation & Serving
  • Laundry Service
  • Sit in Service

Other Care Provided

  • Older Person Care
  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge
  • Cancer Care
  • High Dependency Care, two carers attending

Funding & Fees

  • Hourly Visiting Care Fees: from £34.60

We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

These prices are only a guideline, please contact Helping Hands Home Care (Horley) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Person in charge

  • Hayley Rowlatt (Branch Care Manager)

Helping Hands Home Care (Horley) Reviews (16)

10

Helping Hands Home Care (Horley) has a Review Score of 10 (9.983) out of 10, based on 10 reviews in the last 2 years. Over all time Helping Hands Home Care (Horley) has 16 reviews.

Overall Experience

  • 13
  • 2
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  • 0
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Date Published

16
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Review from Michele P (Client) published on 7 August 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Helping hands have been coming to me once a week to take me out to get my confidence back & be back in the community which two particular staff members has done I trust one of them 100% I am extremely very slow in walking due to the pain I am in she is very patient but we also have fun when out if
I'm able to go out she will do things around the flat that I struggle with when we go out & the place has a wheelchair use that which enables me to look around the shop as can't go anywhere if lots of walking I am so happy I choose helping hands it's changed my life for the better as before I became isolated & house bound so so thank you

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Review from James H (Son of Client) published on 7 August 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Carers offer good flexibility in terms of tasks to be undertaken, useful as needs and capabilities of Mum have changed over time. We have been offered extra assistance to deal with medical conditions and appointments. Mum has her favourites who get to know her well, and sometimes needs a little
time to introduce new carers to her special ways - I think this is healthy as sometimes carers move on or need to take care of their own families, so she can be less dependent on individual carers. She probably won't thank me for saying that. Mum has recently resumed use of her hearing aids - they are a challenge for her to fit and remove/turning off batteries . Some carers are more adept than others - this week I found the battery compartment on both sides were left open - so not effective - maybe some training for consistency might be a benefit. In general I find the carers and supervisors are willing to go beyond expectations and are keen to ensure Mum is taken care of

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Review from C P (Daughter of Client) published on 7 August 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Helping Hands always show kindness, care and support to my father especially if he has needed extra help at times. All the carers are friendly and approachable and have a good rapport with my father and make sure he is comfortable and they help with daily tasks. Thank you Helping Hands.

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Review from Roz F (Daughter of Client) published on 7 August 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Helping Hands Home Care since January 2025 and have found the team of carers invaluable. They have quickly adapted to mums needs, shadowing myself initially, and then through this showing great kindness, care and initiative when they come in and look after her. I am blessed to have
them working with us.
Nothing is too much trouble for the office staff. They are friendly and prompt in answering he phone and flexible with our requirements, especially at short notice, when we may need some additional care.

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Review from Glenn K (Son of Client) published on 4 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the very start the team at Horley have been fantastic, they take so much of the pressure of us as a family allowing me to be a son rather than a carer. And Mum loves the girls!! I couldn't recommend this team enough for anyone who is struggling to look after a family member.

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Review from K M (Husband of Client) published on 4 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Required additional support at fairly short notice as I was unable to continue to care for my wife for medical reasons. Additional care was immediately made available from helping hands to fit in perfectly with our requirements. Very professional and understanding management.

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Review from Jackie B (Daughter of Client) published on 2 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We instructed Helping Hands last year. To provide morning and evening visiting Care for my dad. We have found the Horley Branch and their Carers, very helpful, approachable, and importantly caring ! which is just what we want for our dad.
They have always reported any concerns with dad to myself.
It's really reassuring to know, that they all take the Care of my Dad seriously. His Carer's are all wonderful ladies. We and dad, are particularly grateful to two members of staff who reported their concerns relating to dad's medication,and also made us aware of a report made by dad, of a visitor to his house in the middle of night.

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Review from L M (Daughter of Client) published on 26 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Helping hands at the Horley branch have been amazing with my mum I honestly couldn't have asked for better support or care for her. They also helped and supported me at times when things were hard.
The compassion and patience they show is outstanding. It was such a relief to find the right help for
mum and to be able to trust them completely.
I couldn't recommend them enough.
I'm so pleased I chose them.

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Review from Alison K (Client) published on 26 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been receiving home care morning and evening, to get up and showered, by a lovely lady, in the morning, and dressed and breakfast.
It's so lovely having the help, and in the evening helped into my nightdress, and put to bed.
Helping Hands are so perfect, the staff are second to none.
Thank
you for everything you do, a very Happy customer indeed!

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Review from Paul H (Son of Client) published on 13 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great staff, great management, and overall great experience.
The quality of care given by the team at Helping Hands Home Care Horley is excellent. Dad has looks forward to their visits and they raise his spirits no end.
I cannot speak more highly of the whole team!

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Review from N C (Son of Client) published on 26 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak more highly of both the service provided by the carers and the management team (in particular Hayley). A very caring and well managed company. When my Mother was admitted to hospital they sent her a beautiful bunch of flowers. Very highly recommended.

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Review from David M (Client) published on 31 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall good service, always there is needed.

Reply from Hayley Rowlatt, Branch Care Manager at Helping Hands Home Care (Horley)

Hi David,
Thank you for taking the time to leave such a great review - I'm thrilled to hear how happy you are with our service!
Best wishes.

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Review from S M (Partner of Client) published on 5 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring and reliable service. Always someone at the end of the phone if you have a problem, it is always dealt with immediately.

Reply from Hayley Rowlatt, Branch Care Manager at Helping Hands Home Care (Horley)

Thank you so much for leaving such a great review! I'm thrilled to hear how pleased you are with our service and that you consider us to be so caring and reliable - it's what we strive for. I'll be sure to pass on your kind feedback to the team.
Best wishes

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Review from J M (Client) assisted by family/friend published on 18 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This has been a very useful service when needed. They do their best to keep me with the same carer for consistency and familiarity. It would help though if better communication in advance is given if there is a change of carer.
I am very grateful for this service.

Reply from Hayley Rowlatt, Branch Care Manager at Helping Hands Home Care (Horley)

Thank you ever so much for leaving us a review. We really appreciate your feedback and I will get in touch with you directly to discuss your comments on communication, as we would really like to reach a solution for you.


With very best wishes,


Hayley

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Review from K C (Daughter of Client) published on 14 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are fantastic and nothing is too much trouble including taking Dad to doctor appointments and doing shopping for him. Staff are easily contactable and reply promptly and will try and accommodate any changes that are needed even at short notice. Dad is very pleased with the service that
he receives from Helping Hands.

Reply from Hayley Rowlatt, Branch Care Manager at Helping Hands Home Care (Horley)

Thank you very much for leaving this lovely review! I'm thrilled to hear that your dad is so pleased with our service and it is our pleasure to provide care and support for him. We're so grateful for your kind words!
Best wishes.

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Review from Christiane W (Client) published on 13 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

The service I receive from the staff is good. The staff are always polite, helpful and caring. The management staff are satisfactory, but sometimes their appointment booking could be better. At times, they booked one specific booking for one time automatic for the following week, which I did not need.
I hope this matter has been sorted. Thank you for understanding.

Reply from Hayley Rowlatt, Branch Care Manager at Helping Hands Home Care (Horley)

Hello Christiane, thank you for taking the time to leave us a review. We take all feedback very seriously and would like to get in touch with you directly regarding appointment bookings. It's great to hear that the staff are always polite and caring, which I know they will be thrilled about when I pass this on.
With very best wishes.

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Current Review Score: 10.0 (9.983)

Overview of Review Score

The Review Score of 10 (9.983) out of 10 for Helping Hands Home Care (Horley) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.983 for Helping Hands Home Care (Horley) is calculated as follows: ( (59 Excellents x 5) + (1 Goods x 4) ) ÷ 60 Ratings = 4.983

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Horley) is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

Meet the Team (1)

Hayley

Hayley Rowlatt

Job Title: Branch Care Manager

About me


I am the branch manager here at Helping Hands Horley; I am the face behind the scenes. I oversee the running of the branch and ensure the safety of our customers and carers during the visiting hours we provide. I complete assessments and care reviews as well as completing care calls myself so I can stay in the loop of the staff's day-to-day work.


I joined care when I was 15 years old in a residential home, doing some cleaning and preparing drinks for the residents we cared for. I worked my way up to a carer, then senior carer, and on to management. I have also worked at the local hospice to support people at the end of their life.


Helping Hands is a fantastic company to work for and I have thoroughly enjoyed my time here, there is an outstanding level of support. The carers always give 110% at each visit and always go above and beyond.
I have 2 children who I love spending time with on our days out. I also have a rescue dog who is now 7 years of age and we love walking in the woods.


Experience and expertise


I have always been in care and have been in residential homes, nursing homes, and domiciliary care, and have worked in a hospice for end-of-life care with patients.
I completed my advanced apprenticeship in health and social care level 3 in 2012 and I am currently completing my Level 5 in management.


I started in care when I was 15 years old, which is now 19 years ago. I have been a senior carer running the day-to-day shifts in a care home, and I have been a nursing assistant supporting the palliative care nurses with medication and end-of-life care. I have completed catheter care and insertion training, and have training in wound management and phlebotomy.


Why I chose Helping Hands


I chose to join Helping Hands when I looked up the website and saw the reviews from the staff, customers, and their families. I had applied as a carer but when the branch manager contacted me for an interview she offered me a position as a care coordinator in the office, and I then progressed to being a care manager.
I always look to ensure we are giving the best possible care we can. If there are any concerns the carers have about the customers they always ring it into the office and we act immediately. I always ensure we use the same regular carers for our customers and ensure our compliance is up to date.


I love being able to ensure people are remaining at home for any care they require. It can be very upsetting for the customers and their loved ones should they need to go into a care home, but we enable customers to remain in their own homes with familiar surroundings and to be with their loved ones.

Frequently Asked Questions about Helping Hands Home Care (Horley)

What Type of Services does Helping Hands Home Care (Horley) offer?

Helping Hands Home Care (Horley) offers Home Care.

How many Carers does Helping Hands Home Care (Horley) employ?

Helping Hands Home Care (Horley) employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Horley) to verify any information. View our terms and conditions. Helping Hands Home Care (Horley) has an Enhanced Service - more info.