Submit a Review for Helping Hands Home Care (Horley)
98A Victoria Road, Horley, RH6 7AB
View Full Details of Helping Hands Home Care (Horley)Latest Reviews for Helping Hands Home Care (Horley)
07 August 2025
Helping hands have been coming to me once a week to take me out to get my confidence back & be back in the community which two particular staff members has done I trust one of them 100% I am extremely very slow in walking due to the pain I am in she is very patient but we also have fun when out if I'm able to go out she will do things around the flat that I struggle with when we go out & the place has a wheelchair use that which enables me to look around the shop as can't go anywhere if lots of walking I am so happy I choose helping hands it's changed my life for the better as before I became isolated & house bound so so thank you
07 August 2025
The Carers offer good flexibility in terms of tasks to be undertaken, useful as needs and capabilities of Mum have changed over time. We have been offered extra assistance to deal with medical conditions and appointments. Mum has her favourites who get to know her well, and sometimes needs a little time to introduce new carers to her special ways - I think this is healthy as sometimes carers move on or need to take care of their own families, so she can be less dependent on individual carers. She probably won't thank me for saying that. Mum has recently resumed use of her hearing aids - they are a challenge for her to fit and remove/turning off batteries . Some carers are more adept than others - this week I found the battery compartment on both sides were left open - so not effective - maybe some training for consistency might be a benefit. In general I find the carers and supervisors are willing to go beyond expectations and are keen to ensure Mum is taken care of
07 August 2025
Helping Hands always show kindness, care and support to my father especially if he has needed extra help at times. All the carers are friendly and approachable and have a good rapport with my father and make sure he is comfortable and they help with daily tasks. Thank you Helping Hands.
07 August 2025
We have been using Helping Hands Home Care since January 2025 and have found the team of carers invaluable. They have quickly adapted to mums needs, shadowing myself initially, and then through this showing great kindness, care and initiative when they come in and look after her. I am blessed to have them working with us. Nothing is too much trouble for the office staff. They are friendly and prompt in answering he phone and flexible with our requirements, especially at short notice, when we may need some additional care.
04 July 2025
From the very start the team at Horley have been fantastic, they take so much of the pressure of us as a family allowing me to be a son rather than a carer. And Mum loves the girls!! I couldn't recommend this team enough for anyone who is struggling to look after a family member.
04 July 2025
Required additional support at fairly short notice as I was unable to continue to care for my wife for medical reasons. Additional care was immediately made available from helping hands to fit in perfectly with our requirements. Very professional and understanding management.
02 July 2025
We instructed Helping Hands last year. To provide morning and evening visiting Care for my dad. We have found the Horley Branch and their Carers, very helpful, approachable, and importantly caring ! which is just what we want for our dad. They have always reported any concerns with dad to myself. It's really reassuring to know, that they all take the Care of my Dad seriously. His Carer's are all wonderful ladies. We and dad, are particularly grateful to two members of staff who reported their concerns relating to dad's medication,and also made us aware of a report made by dad, of a visitor to his house in the middle of night.
26 June 2025
Helping hands at the Horley branch have been amazing with my mum I honestly couldn't have asked for better support or care for her. They also helped and supported me at times when things were hard. The compassion and patience they show is outstanding. It was such a relief to find the right help for mum and to be able to trust them completely. I couldn't recommend them enough. I'm so pleased I chose them.
26 February 2025
I have been receiving home care morning and evening, to get up and showered, by a lovely lady, in the morning, and dressed and breakfast. It's so lovely having the help, and in the evening helped into my nightdress, and put to bed. Helping Hands are so perfect, the staff are second to none. Thank you for everything you do, a very Happy customer indeed!
13 February 2025
Great staff, great management, and overall great experience. The quality of care given by the team at Helping Hands Home Care Horley is excellent. Dad has looks forward to their visits and they raise his spirits no end. I cannot speak more highly of the whole team!
26 May 2023
I cannot speak more highly of both the service provided by the carers and the management team (in particular Hayley). A very caring and well managed company. When my Mother was admitted to hospital they sent her a beautiful bunch of flowers. Very highly recommended.
31 March 2023
Overall good service, always there is needed.
05 August 2022
Very caring and reliable service. Always someone at the end of the phone if you have a problem, it is always dealt with immediately.
18 July 2022
This has been a very useful service when needed. They do their best to keep me with the same carer for consistency and familiarity. It would help though if better communication in advance is given if there is a change of carer. I am very grateful for this service.
14 July 2022
The carers are fantastic and nothing is too much trouble including taking Dad to doctor appointments and doing shopping for him. Staff are easily contactable and reply promptly and will try and accommodate any changes that are needed even at short notice. Dad is very pleased with the service that he receives from Helping Hands.
13 July 2022
The service I receive from the staff is good. The staff are always polite, helpful and caring. The management staff are satisfactory, but sometimes their appointment booking could be better. At times, they booked one specific booking for one time automatic for the following week, which I did not need. I hope this matter has been sorted. Thank you for understanding.
Latest Reviews for Helping Hands Home Care (Horley)
07 August 2025
Helping hands have been coming to me once a week to take me out to get my confidence back & be back in the community which two particular staff members has done I trust one of them 100% I am extremely very slow in walking due to the pain I am in she is very patient but we also have fun when out if I'm able to go out she will do things around the flat that I struggle with when we go out & the place has a wheelchair use that which enables me to look around the shop as can't go anywhere if lots of walking I am so happy I choose helping hands it's changed my life for the better as before I became isolated & house bound so so thank you
07 August 2025
The Carers offer good flexibility in terms of tasks to be undertaken, useful as needs and capabilities of Mum have changed over time. We have been offered extra assistance to deal with medical conditions and appointments. Mum has her favourites who get to know her well, and sometimes needs a little time to introduce new carers to her special ways - I think this is healthy as sometimes carers move on or need to take care of their own families, so she can be less dependent on individual carers. She probably won't thank me for saying that. Mum has recently resumed use of her hearing aids - they are a challenge for her to fit and remove/turning off batteries . Some carers are more adept than others - this week I found the battery compartment on both sides were left open - so not effective - maybe some training for consistency might be a benefit. In general I find the carers and supervisors are willing to go beyond expectations and are keen to ensure Mum is taken care of
07 August 2025
Helping Hands always show kindness, care and support to my father especially if he has needed extra help at times. All the carers are friendly and approachable and have a good rapport with my father and make sure he is comfortable and they help with daily tasks. Thank you Helping Hands.
07 August 2025
We have been using Helping Hands Home Care since January 2025 and have found the team of carers invaluable. They have quickly adapted to mums needs, shadowing myself initially, and then through this showing great kindness, care and initiative when they come in and look after her. I am blessed to have them working with us. Nothing is too much trouble for the office staff. They are friendly and prompt in answering he phone and flexible with our requirements, especially at short notice, when we may need some additional care.
04 July 2025
From the very start the team at Horley have been fantastic, they take so much of the pressure of us as a family allowing me to be a son rather than a carer. And Mum loves the girls!! I couldn't recommend this team enough for anyone who is struggling to look after a family member.
04 July 2025
Required additional support at fairly short notice as I was unable to continue to care for my wife for medical reasons. Additional care was immediately made available from helping hands to fit in perfectly with our requirements. Very professional and understanding management.
02 July 2025
We instructed Helping Hands last year. To provide morning and evening visiting Care for my dad. We have found the Horley Branch and their Carers, very helpful, approachable, and importantly caring ! which is just what we want for our dad. They have always reported any concerns with dad to myself. It's really reassuring to know, that they all take the Care of my Dad seriously. His Carer's are all wonderful ladies. We and dad, are particularly grateful to two members of staff who reported their concerns relating to dad's medication,and also made us aware of a report made by dad, of a visitor to his house in the middle of night.
26 June 2025
Helping hands at the Horley branch have been amazing with my mum I honestly couldn't have asked for better support or care for her. They also helped and supported me at times when things were hard. The compassion and patience they show is outstanding. It was such a relief to find the right help for mum and to be able to trust them completely. I couldn't recommend them enough. I'm so pleased I chose them.
26 February 2025
I have been receiving home care morning and evening, to get up and showered, by a lovely lady, in the morning, and dressed and breakfast. It's so lovely having the help, and in the evening helped into my nightdress, and put to bed. Helping Hands are so perfect, the staff are second to none. Thank you for everything you do, a very Happy customer indeed!
13 February 2025
Great staff, great management, and overall great experience. The quality of care given by the team at Helping Hands Home Care Horley is excellent. Dad has looks forward to their visits and they raise his spirits no end. I cannot speak more highly of the whole team!
26 May 2023
I cannot speak more highly of both the service provided by the carers and the management team (in particular Hayley). A very caring and well managed company. When my Mother was admitted to hospital they sent her a beautiful bunch of flowers. Very highly recommended.
31 March 2023
Overall good service, always there is needed.
05 August 2022
Very caring and reliable service. Always someone at the end of the phone if you have a problem, it is always dealt with immediately.
18 July 2022
This has been a very useful service when needed. They do their best to keep me with the same carer for consistency and familiarity. It would help though if better communication in advance is given if there is a change of carer. I am very grateful for this service.
14 July 2022
The carers are fantastic and nothing is too much trouble including taking Dad to doctor appointments and doing shopping for him. Staff are easily contactable and reply promptly and will try and accommodate any changes that are needed even at short notice. Dad is very pleased with the service that he receives from Helping Hands.
13 July 2022
The service I receive from the staff is good. The staff are always polite, helpful and caring. The management staff are satisfactory, but sometimes their appointment booking could be better. At times, they booked one specific booking for one time automatic for the following week, which I did not need. I hope this matter has been sorted. Thank you for understanding.