Helping Hands Home Care (Kensington & Chelsea)

We have had a fantastic experience with Helping Hands, dad has long term carers who genuinely care about his wellbeing. This has been passed on to new carers, along with the practical information. Management has been considerate and practical. I feel like Helping Hands and the family work as a team to support dad.

Highly recommendable .

The carers are kind helpful, and do the cleaning Etc well also like to chat after

I need help with my food shopping - I am currently housebound. My carer has so far helped me on two occasions and I hope it can be arranged for her to continue to shop for me. She is punctual, smartly dressed and sensible. She knows the area where I live so knows the right shops for my needs. I am very happy with the service I am receiving from Helping Hands.

Just a great service and the manager is very professional, calm and friendly.

I have seen my friend with this agency, nothing is too much trouble. I would not hesitate to recommend someone.

I had the pleasure of speaking with the manager at Helping Hands Kensington. I was after some information regarding a care booking; she was very knowledgeable and helpful in supporting me to understand the process and type of services the company provides; making it easy for me to do a booking with her. I would not hesitate to recommend Helping Hands as an organisation of choice for anyone looking for a great standard of care.

The support we receive from Helping Hands Home Care (Kensington & Chelsea) is excellent. The staff in the office are very efficient and both they and the carers handle any issues that may arise well and exceptionally. Such as the need for hospitalisation, a GP or nursing attendance. The app that is provided helps me greatly to monitor my relative's condition, both medically and emotionally. This is a vital tool for me as I live a long distance away. I would particularly praise the ability of the staff to "think out of the box" as this aids to ensure that my relative's needs are well attended to. I have used the Helping Hands Home Care (Kensington & Chelsea) services for many years now and I find them very capable in all circumstances, particularly as my relative's situation sadly continues to deteriorate more and more each day.

I am very satisfied with the service provided. The carers are kind and patient as they care for a very independent and at times awkward person. The management team are professional and caring, proactive and excellent at keeping me informed of events.

I have used Helping Hands Home Care (Kensington & Chelsea) since late 2018, initially to clean my father’s flat, with a view to future care if required. This month that caring role became necessary. Helping Hands Home Care (Kensington & Chelsea) now also undertakes caring duties as a replacement and addition to overstretched local authority carers. Living eighty miles away, it is reassuring for me to know carers will now turn up on time. Six months ago I was less happy. Visits to my father after the first lockdown revealed Helping Hands Home Care (Kensington & Chelsea) standards had slipped and routines had been forgotten. A turnover of branch managers and a lack of carer continuity compounded by Covid-19 had not helped. I raised specific concerns with senior management and those concerns were addressed immediately. Helping Hands Home Care (Kensington & Chelsea) both at head office and at branch level turned the situation around. It is because of their impressive response that I asked the company to carry out additional visits and why I have no hesitation in recommending Helping Hands Home Care (Kensington & Chelsea) now. I am reassured that my father is in excellent hands.