Helping Hands Home Care (Wimbledon)

35 Church Road, London SW19 5DQ
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9.6 10 Reviews
  • Helping Hands Home Care (Wimbledon), London
Helping Hands’ dedicated and friendly branch team in Wimbledon are ready to support your care needs, whether it’s a 30-minute visit once a week or 24-hour live-in care.

Over the past 30 years, Helping Hands has supported over 40,000 families with care for a member of their family and as the UK’s leading home care provider they are well placed to provide support with care at every level.

Helping Hands can even provide nurse-supported clinical care for more complex conditions, such as dementia and Parkinson’s and all carers go through comprehensive training before they visit any of their customers.

Helping Hands’ network of over 6000 carers ensure a continuity of care that is unparalleled in England and Wales, so if you want to be supported by a company who really cares, call your friendly branch team in Wimbledon and let them talk you through your options.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £38.85

We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

These prices are only a guideline, please contact Helping Hands Home Care (Wimbledon) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Person in charge

  • Stacey Walker (Branch Care Manager)

Helping Hands Home Care (Wimbledon) Reviews (10)

9.6

Helping Hands Home Care (Wimbledon) has a Review Score of 9.6 (9.629) out of 10, based on 7 reviews in the last 2 years. Over all time Helping Hands Home Care (Wimbledon) has 10 reviews.

Overall Experience

  • 9
  • 1
  • 0
  • 0
  • 0

Date Published

10
5
7
7
3

Review from I M (Daughter of Client) published on 8 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A particular member of staff at Helping Hands was outstanding in organising the care for my elderly father. He was readily available for me to discuss with him and any concerns that I had. I cannot thank him enough.

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Review from Ian B (Son of Client) published on 11 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were putting in place care at home for our mother and although circumstances changed quite quickly our experience of Helping Hands was excellent. The manager was very empathetic, kind and understanding dealing with our mother, and the carers were lovely and professional and attentive. They were able
to put in place a care package very promptly and to suit the hours we wanted.

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Review from S B (Daughter of Client) published on 1 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers that my mum has been matched with have provided an excellent service.
This is especially aimed at her main carer, who truly understands mum and always provide extra care, by going over and beyond the call of duty.
She is able to get the best out of mum and thinks of innovative ways to get
her to communicate. This is also reflected in the meals she provides and suggestions like styling mums hair for Easter as her family were coming to visit
Her carer is a gem and mum always looks forward to her visiting and so do the family.

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Review from Janette R (Client) published on 24 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My regular carer is friendly and kind.
Nothing is too much trouble and she does the housework that I now find difficult.
My family are reassured that someone is with me every day for a short visit to check on my wellbeing.

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Review from L F (Niece of Client) published on 15 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Such a supportive team who look after my Uncle.
The carers are great and office team are super, great communication and so pleased they are there.
I feel reassured knowing that my Uncle is safe and cared for.
Highly recommend Helping Hands Wimbledon.

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Review from V R (Wife of Client) published on 13 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

One of the carers, who came to sit with my husband who has dementia, was excellent. She was calm and caring. My husband trusted her. I went out and left them alone in the house. When I came home her and my husband were watching TV and drinking coffee. All was well. I would have used Helping Hands much
more, but my husband was taken into a nursing home.

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Review from Peta S (Cousin of Client) published on 13 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin was assessed by one of the carers of Helping Hands Wimbledon. He took a great deal of time and effort in matching my cousin with a domiciliary carer. We were very happy with the commitment and care shown by the carer to my cousin - and they both got on well. Thank you.

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Review from Clive B (Son of Client) published on 11 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Helping Hands have looked after my father well for a number of years, enabling him to stay in his own home for as long as possible. Nothing was too much trouble. Thank you for all your help.

Reply from Sonia Roberts, Branch Care Manager at Helping Hands Home Care (Wimbledon)

Hello Clive, thank you for your five-star review. The team are absolutely delighted with this. It has been a pleasure supporting your father in his own home over the last few years.
Best wishes.

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Review from Susan W (Wife of Client) published on 8 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We have used the Wimbledon office of Helping Hands for over six months and are very impressed by the team in the branch office and the carers they send to help my disabled husband. We get efficient notification of the rota for the week ahead and good continuity from the carers. We enjoy working with
this agency and find their help invaluable.

Reply from Sonia Roberts, Branch Care Manager at Helping Hands Home Care (Wimbledon)

Hello Susan, thank you ever so much for your review, that you've left for our Wimbledon team. We're really glad that we can provide continuity of care for your husband as we know how much this can help with overall outcomes. The team will be delighted to hear this feedback! With very best wishes.

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Review from Ruth S (Sister of Client) published on 28 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that the staff gave to my sister was second to none, each carer was really empathetic with dementia, not just to my sister but to the family. The staff in the branch in Wimbledon would always help when we needed to change times and cancellations at a moments notice. Overall a great care team.

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Current Review Score: 9.6 (9.629)

Overview of Review Score

The Review Score of 9.6 (9.629) out of 10 for Helping Hands Home Care (Wimbledon) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.929 for Helping Hands Home Care (Wimbledon) is calculated as follows: ( (39 Excellents x 5) + (3 Goods x 4) ) ÷ 42 Ratings = 4.929

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Wimbledon) is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Nov 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

Tom

Tom Bollingmore

Job Title: Branch Care Manager

I‘ve worked in the care sector for nearly 20 years, beginning as a carer in a nursing home
at 18. I joined Helping Hands because of its extensive network, which provides invaluable
support. I‘m passionate about delivering person-centred care, and I’m committed to
bringing this approach to the team in Wimbledon. Outside of work, I enjoy walking with my
three dogs, travelling around the UK with my partner Dan, and tending to my veggie patch.

Frequently Asked Questions about Helping Hands Home Care (Wimbledon)

What Type of Services does Helping Hands Home Care (Wimbledon) offer?

Helping Hands Home Care (Wimbledon) offers Home Care.

How many Carers does Helping Hands Home Care (Wimbledon) employ?

Helping Hands Home Care (Wimbledon) employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Wimbledon) to verify any information. View our terms and conditions. Helping Hands Home Care (Wimbledon) has an Enhanced Service - more info.