Helping Hands Home Care (Weston-super-Mare)

I find most of my carers are absolutely lovely and very willing to do everything l ask. They are smiley and cheerful, smart and kind. Just a couple are a tad lazy but will do what l ask but don't seem to have read my care plan and have to be prompted. But things get done in the end so that's what counts. The only real gripe l have is not being informed when a carer is running late (I don't mean 5 or 10 mins) and l have to sit here wondering what has happened and eventually I ring the office. All the office staff are a dream and kindness itself. I don't know what l would do without you all. Thankyou very much.

We have used Helping Hands for nearly six months and we have carers calling twice a week to help my husband with washing, dressing and applying four different creams that have been prescribed. We have no complaints. The carers are all friendly, efficient and kind. It was such a relief when it was confirmed we could be included in the daily rota, as it offers not only help for my husband but for me too. Thank you to all at Helping Hands, Weston-Super-Mare.

The staff in the office are very friendly and always helpful. The carers I have, continue to be very professional and listen. The days and times I need someone can be complex. Occasional mix up but in the main all goes well. I moved in December and a lady came out to see me. She was keen to assure me and we went through my medical condition and she took notes. She was very professional and I could tell she wanted to assure me that they recognised my needs and that I was happy.

I find Helping Hands Home Care the best, they are so nice and don't mind me talking. I don't think you could do any better. They help me so much.

My mother has looked forward to your visits and will miss them now she is better. We would not hesitate to use your service again if it becomes necessary.

My mum has been receiving care and support from Helping Hands since October 2020. As a family we have been impressed by the quality of care of the staff visiting Mum. They are very willing to carry out any task for Mum and also look for things to do to help Mum. Helping Hands try as much as possible to have regular carers calling on Mum and she has built up a real friendship with some of them that call most frequently. The office staff are always polite and helpful. For Helping Hands the rotas must be a very complicated job, but they generally try and arrange visits to Mum's preferred times and we understand why this not always be possible. Although we don't live too far away, it is reassuring for us to know carers are calling 3 times a day and will pick up on any possible problems. I have 2 friends who also use Helping Hands to support their parents and they both recommended Helping Hands to us.

I thank you for all the services provided by your organisations. Without exception, I love your staff, very thoughtful, and I appreciate all that they do for me.

My daughter initiated my use of the service for confidence that I am being checked on between their visits. Beyond this, all the carers have been pleased to accept any help I need, and quietly encourage me to so do while accepting my desire to do all I can for myself (listen to my chat). I look forward to their visits!

Excellent carers, polite and friendly. Look around to see what jobs need doing if client can't think of anything for them to do. Very helpful. A team of regular carers who really get to know the client. Admin staff polite and helpful.