Helping Hands Home Care (Stoke-on-Trent)

Please avoid these at all cost after advising I only wanted short term care as parent was awaiting residential placement this was agreed within the assessment which took little under 30 mins, after parent went into residential care under the 4 week period with which I was advised would be ok, fees were taken out of the bank account with no invoice presented to cover the initial assessment. It has taken nearly 4 months to get a response to which I am not entitled to a refund. Be careful what you are signing for.

Satisfied with most of the staff. Some seem more efficient and friendly than others. (Favhat very friendly). Get worried if not on time, but do understand you may be short staffed. Overall, very happy with the service.

Thank you.

All the carers involved in Mum's care were amazing, going above and beyond to help when she most needed it. The management team managed to get extra help at short notice when Mum was taken ill. She was treated with dignity and compassion throughout.

4. I am very happy with the group and wish them well for the future.

Thoroughly pleased with the level of care given to my mother. Carers show a genuine concern for her and go out of their way to make sure she is comfortable and at ease. My mother trusts the girls. Both she and myself have positive relationships with them.

Our carer comes one hour twice a week. She is very competent and is prepared to do any task. she has only been with us a month and it is sometimes difficult to find a job to do but I am sure that this will get easier as needs become greater.

Highly recommended Care Agency.

We are extremely satisfied with the care provided for our mum. Your staff are very caring and take time to provide our mum's needs whilst chatting and engaging mum in pleasant conversation. Thank you very much.

Very happy with the company and would most certainly recommend them.

Would most certainly recommend.

We had a two week holiday and Helping Hands let one of their carers to assist with my care. Nothing was too much trouble for her. It was an excellent experience I could not praise her enough.

My mother is elderly and in poor health. She lives alone, 130 miles away from me; my sister also lives at a distance. Helping Hands has provided care for around the last three years. To begin with, this simply meant a carer visiting a couple of times a week to check that all was well; however, as my mother's health and state of mind have deteriorated, you now visit more frequently. All your carers have been good; some are exceptional and have given care far exceeding that demanded by their job description. They have helped with a huge range of practical tasks (ranging from cleaning, ironing and food preparation to computer help or cutting the cat's claws!) and have also given invaluable emotional support. Thank you very much indeed! I really don't know how we would begin to cope without you.

The manager and her team at Stoke have been fantastic. They came in to care for my uncle when he was in need of end of life, they were very proactive and set this up almost instantly. The support we received was great. The carers were very polite and had a caring nature. We are very grateful that they were here for him in his time of need.

They are sending carers that are young and inexperienced, don't know how to do the job. The rest of carers don't have much idea how to deal with my problems. Have caused me two weeks of pain with no sleep and I am paying money for this. Out of all the carers they have there is one lady who is brilliant, the rest don't listen to advice and do things their own way and then other people, like nurses, have to step in and rescue the situation. If I knew what was going to happen I would not use them they have no idea how to deal with bedsores, my problem.