Pol Community Care Ltd Reviews (17)
9.0
Pol Community Care Ltd has a Review Score of 9.0 (9.000) out of 10, based on 3 reviews in the last 2 years.
Over all time Pol Community Care Ltd has 17 reviews.
Review from k F (Sister of Client) published on 10 February 2025
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Wonderful hardworking, patient, kind and friendly carers. My elderly parents have felt very comfortable with the carers, visiting their home 4 times a day to attend to my tetraplegic brother's needs. They work well alongside the district nurses as part of a package of care.
Reply from Karon Gunter, Manager at Pol Community Care Ltd
Thank you so much for taking the time to complete a review.
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Review from Tracey S (Daughter of Client) published on 15 August 2024
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
We started using Polcare at very short notice when Mum started struggling on her own. They instantly stepped in and Mum's life started to improve. She referred to all of the carers as friends, and reading what the carers wrote about each visit on the app was such a comfort to us living so far away.
Carers often went the extra mile without being asked. Taking Mum out for little walks, making homemade smoothies, and generally thinking about her happiness. As Mum deteriorated they were walking into increasing chaos and problems in her flat, but they dealt with each situation calmly and professionally. Mum is now in a care home and is very happy, but still talks fondly about her friends who used to visit her. They enabled her to remain in her own home for a lot longer than we thought, and some of them are very special carers.
Reply from Karon Gunter, Manager at Pol Community Care Ltd
Thank you for taking the time to complete a review, Mum is missed by all the carers but they a so happy that mum is settled and enjoying her new home.
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Review from William A (Client) published on 25 July 2024
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Ladies always pleasant and cheerful. In my case they need patience and they have plenty. Look forward to them coming, not always on time but I understand I am not the only client. I wish I could afford longer visits. I find the office staff very pleasant too, invoices very clear to understand which
helps a lot. Knowledge of caring for older people is very good, knowledge of products used is also very good. Thanks very much.
Reply from Karon Gunter, Manager at Pol Community Care Ltd
Thank you for the lovely review. It is nice to know everything is working well and you are happy with our services.
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Review from Helen J (Daughter-in-law of Client) published on 2 August 2023
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My father-in-law had cancer and lived in a house with a wonderful view of the sea. He was adamant that he wanted to stay at home to die with my mother-in-law. Pol Care provided the most wonderful service. They always answered the phone when I called, not the dreaded answer phone or having to press lots
of buttons and being told that my call is important by a recorded voice.
The carers that came were all very kind and professional and we felt at ease with them coming and going through the day and night. They gave him dignified and gentle personal care. They were practical and tactful as the situation was far from ideal in terms of working space for them. He died peacefully yesterday morning with his wife holding his hand in the house that he loved. I can't thank them enough.
The carers that came were all very kind and professional and we felt at ease with them coming and going through the day and night. They gave him dignified and gentle personal care. They were practical and tactful as the situation was far from ideal in terms of working space for them. He died peacefully yesterday morning with his wife holding his hand in the house that he loved. I can't thank them enough.
Reply from Karon Gunter, Manager at Pol Community Care Ltd
Thank you for taking the time to complete a review, It was an absolute pleasure to support you and your family at such a difficult time.
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Review from S H (Daughter of Client) published on 3 May 2023
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Pol Community Care provide daily care and support for my elderly father, which enables him to continue living in his own home. The carers are friendly and helpful. Dad sees the same carers regularly and they treat him with dignity and kindness and have taken the trouble to get to know him; his likes
and dislikes, enough to have a joke and put a smile on his face! The management team are extremely knowledgeable and supportive and have always had the time to answer my calls and queries to give valued advice, which is much appreciated and reassuring. Dad's care requirements have changed over time and Pol Community Care have, very thankfully, been able to put into place the care support to meet his needs as they have increased.
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Review from Kaye A (Wife of Client) published on 26 October 2021
Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
We had several ladies during our week. They were all very friendly, capable and respectful. Indeed we had a good laugh with them. Thank you.
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Review from L C (Client) published on 23 September 2021
Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
I used Pol Community Care for my holiday in Cornwall the staff were friendly and I was treated with dignity.
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Review from Deborah S (Client) published on 21 September 2021
Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I have used Pol Community Care for the last three years each time I come to Cornwall. I have always found the carers to be very caring and attentive to my needs, they have empathy and give me the utmost dignity at all times. Timekeeping is excellent and I never feel hurried during any aspect of my care.
Thank you Pol Community Care, see you next year.
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Review from Julie A (Daughter-in-law of Client) published on 20 August 2021
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I cannot recommend Pol Community Care Ltd highly enough as we would have been totally lost without them. My mother-in-law lost her husband 3 years ago and lives on her own, we live 200 miles away so their care has been invaluable. They have been such a great help with looking after my mother in law,
always on call at the drop of a hat. Nothing has ever been a problem even with the most challenging situations.
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Review from Salli T (Daughter of Client) published on 8 February 2021
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Pol Community has provided care and support for my father and mother for the last 4-years, initially sitting with Dad enabling Mum to have some free time, and now providing a carer three times a day for Mum. They have done an excellent job throughout this time, adapting their care whenever needed, often
at short notice (when Dad was very ill, they provided night sits so that we could get some sleep).
Mum considers her carers to be friends and always looks forward to seeing them. I couldn't recommend Pol Community more highly, they have been such great support to the whole family. Now that Mum is having a live-in carer, we intend to use Pol whenever necessary, to supplement her care.
Mum considers her carers to be friends and always looks forward to seeing them. I couldn't recommend Pol Community more highly, they have been such great support to the whole family. Now that Mum is having a live-in carer, we intend to use Pol whenever necessary, to supplement her care.
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Review from Brenda T (Mother of Client) published on 23 December 2020
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Excellent help at all times. Also stepped up for me in an emergency. The carers were very caring and supportive to my son who has Parkinson’s and certainly gave me a lot of moral support. I would recommend them every time with no hesitation.
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Review from P T (Client) assisted by family/friend published on 13 July 2020
Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Excellent service. Carers very helpful and supportive. We are so lucky!
Reply from Karon Gunter, Manager at Pol Community Care Ltd
Thank you for your lovely review and for taking the time to complete the review form.
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Review from Maureen A (Client) published on 7 July 2020
Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Excellent, always helpful.
Reply from Karon Gunter, Manager at Pol Community Care Ltd
Thank you for your lovely review and for taking the time to complete the review form.
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Review from Stephanie B (Wife of Client) published on 25 June 2020
Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
They are caring and have time for my husband's many needs. I have complete faith that they will flag up anything that needs attention. The staff are never rushed and are very professional.
Reply from Karon Gunter, Manager at Pol Community Care Ltd
Thank you for taking the time to leave us a review.
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Review from S N (Wife of Client) published on 18 June 2020
Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
We had not expected to have so many different carers, although each of them are good in their own way.
Reply from Karon Gunter, Manager at Pol Community Care Ltd
Thank you very much for taking the time to review our company.
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Review from Marion H (Client) assisted by family/friend published on 18 June 2020
Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Overall, a very good service. The carers are attentive, kind and considerate. I feel secure in my home and relaxed when the carers are in attendance.
Reply from Karon Gunter, Manager at Pol Community Care Ltd
Thank you very much for taking the time to review our company.
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Review from Yvonne R (Niece of Client) published on 26 April 2019
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My relative has been using Pol Community Care since the end of 2018. I have been very pleased with the care offered. We have 'tweaked' her level of support to meet her needs and without exception, she has found all of the carers to be friendly, kind and helpful. As an example, one lady even turned up
on Mother's Day with a bouquet for my aunt who has no children of her own. My aunt was really touched, as was I, by this gesture of thoughtfulness.
The office staff have been very helpful too and have arranged for me to have access to the system which records brief notes on each of the visits paid to my aunt. This allows me to monitor her welfare on a daily basis and call if she is feeling a bit down or unwell. The whole arrangement is working really well and as the nearest relative lives 5 hours drive away from my aunt's home it is reassuring to know she is in good hands with Pol Community Care!
The office staff have been very helpful too and have arranged for me to have access to the system which records brief notes on each of the visits paid to my aunt. This allows me to monitor her welfare on a daily basis and call if she is feeling a bit down or unwell. The whole arrangement is working really well and as the nearest relative lives 5 hours drive away from my aunt's home it is reassuring to know she is in good hands with Pol Community Care!
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Current Review Score: 9.0 (9.000)
Overview of Review Score
The Review Score of 9.0 (9.000) out of 10 for Pol Community Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.
- The Average Rating is 5.0 out of 5 from 3 Reviews in the last 24 months.
- The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
- 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Pol Community Care Ltd is calculated as follows: ( (17 Excellents x 5) ) ÷ 17 Ratings = 5
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5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Pol Community Care Ltd is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4 - When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
- If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
