Over all time Spot-on Healthcare Ltd has 7 reviews.
Overall Experience
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Reviewer Connection to Spot-on Healthcare Ltd
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Total of 7, showing 1-7
Review from Debbie C (Daughter of Client) published on 21 February 2022
Submitted via Website • Report
Overall Experience5.0 out of 5
Spot-on - all we can say they live up to their name.
Excellent management care.
So caring.
All girls are lovely.
All work hard.
Nothing a bother to any of the girls and management team.
They cared for both our parents since November 2021.
Sadly we last our mum on New Years Day! But the
care, dignity and love they gave my mum in the weeks of looking after her were next to nothing.
We wish we had this care company over four years ago when Mum first had the stroke, as she thought they were her angels and breath of fresh air. Last few weeks when Mum became not well, they gave my mum the care she greatly deserved and dignity to the end. We still have the girls for Dad, and he chats away to them and improves daily. The Spot-on team, we can't thank you all enough for looking after our mum and dad with excellent care and dignity they greatly deserve.
Thank you from us three sisters.
If you ever have to use carers, don't hesitate to give Spot-in a call; you won't be disappointed and receive 100% plus.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from D C (Client) published on 21 February 2020
Submitted via Website • Report
Overall Experience5.0 out of 5
I am very happy with the arrangements for Spot-on. Your staff are very lovely people and my needs are met in all areas. Thank you for such a lovely service to myself, I'm very grateful.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Stevan M (Son of Client) published on 6 February 2020
Submitted via Website • Report
Overall Experience5.0 out of 5
Spot-on looks after my mum. What a great company it is. The staff are very professional. They helped my mum when they found her on the floor. Well done Spot-on team.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Jean H (Daughter of Client) published on 5 September 2019
Submitted via Website • Report
Overall Experience5.0 out of 5
The care manager is exceptionally good, who is well supported and valued by her dedicated team. They are professional, supportive and have a genuine concern for their clients. My mother's care plan has been thoroughly thought through, it has made an immense difference to her quality of life.
Highly
recommended.
Reply from Bridget Munjoma at Spot-on Healthcare Ltd
Thank you very much for your excellent feedback. Our staff value your opinion and we’re very pleased that every effort is making a positive difference in the lives of our service users.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from J H (Granddaughter of Client) published on 16 July 2018
Submitted via Website • Report
Overall Experience5.0 out of 5
The care for my gran is fantastic, really making sure she is ok every day and any other support she needs. We just need to get her out, as she is in the house all the time and needs that encouragement to keep motivated. Thank you for your care so far.
Reply from Bridget Munjoma at Spot-on Healthcare Ltd
Thank you for the fantastic feedback! We will continue to work with you by encouraging her to enjoy the great outdoors :)!
Staff
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Management
Treated with Dignity
Value for Money
Review from Stephen J (Son of Client) published on 11 July 2018
Submitted via Website • Report
Overall Experience5.0 out of 5
Carers are for Mum who is 83 and struggles with her memory. Spot-on have been excellent and actually really care about Mum and ring me if they have any concerns, which is good. Mum feels at ease with them now but it was strange at first as she never had people just coming in. She is very pleased with
them all and would like to thank them all for their support.
Reply from Bridget Munjoma at Spot-on Healthcare Ltd
Thank you for the positive review! The team here at Spot-on Healthcare is thrilled to hear such good feedback and we work really hard to provide the best care possible!
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Lisa O (Granddaughter of Client) published on 1 May 2018
Submitted via Website • Report
Overall Experience5.0 out of 5
We have been using Spot-on Healthcare to assist with my Gran's care for a few months and I can honestly say the carers have been invaluable to our family. They treat my Gran with respect and dignity whilst being very warm and caring towards her.
They are very approachable and accommodating to the
needs of client and family as well.
We have been very pleased with the service we have been provided so far and would have no hesitation to recommend them to anyone looking for a care agency.
Reply from Bridget Munjoma at Spot-on Healthcare Ltd
Thank you very much for your kind words. We work really hard to ensure our service makes a positive difference in the lives of our service users. We will also ensure our staff will receive your…read more
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Frequently Asked Questions about Spot-on Healthcare Ltd
What Type of Services does Spot-on Healthcare Ltd offer?
Spot-on Healthcare Ltd offers Home Care.
How many Carers does Spot-on Healthcare Ltd employ?
Spot-on Healthcare Ltd employs 15 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Spot-on Healthcare Ltd to verify any information. View our terms and conditions. Spot-on Healthcare Ltd has an Basic Service - more info.