Review from Jonathan C (Husband of Client) published on 2 August 2019
Submitted via Website • Report
Overall Experience5.0 out of 5
I noticed that Welcombe didn’t have any reviews as of yet on this website so I thought I’d write one and say that I can’t recommend Welcombe Care enough for all that they do for my wife and I. I’m a full-time carer for my wife who has multiple health problems including seizures so we have to have Carers
in to give me a break each day. We were forced to move agencies recently as our previous agency couldn’t fulfil meet our needs anymore and thankfully we were recommended to Welcombe Care by a friend. Although they are a small local agency based in Stratford-upon-Avon they provide an outstanding level of care and professionalism. The carers are polite, friendly and enthusiastic and also receive regular training on health matters such as how to handle seizures and use epi-pens etc, which goes above and beyond what we’d expect from a care agency. If you live in Stratford-upon-Avon and need care then I’d highly recommend Welcombe Care.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Overview of Review Score
Regulatory Rating
Care Quality Commission (CQC) Rating
Date:
9 Nov 2019
Overall
Good
Caring
Good
Effective
Good
Responsive
Good
Safe
Good
Well-led
Good
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Frequently Asked Questions about Welcombe Care Ltd
What Type of Services does Welcombe Care Ltd offer?
Welcombe Care Ltd offers Home Care.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Welcombe Care Ltd to verify any information. View our terms and conditions. Welcombe Care Ltd has an Basic Service - more info.