United Care (UK) Ltd

St Luke's Business Suite, 85 Tarling Road, Unit 6,2nd Floor, Canning Town, London E16 1HN
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9.3 13 Reviews
  • United Care (UK) Ltd, London
United Care (UK) Ltd is a Health and Adult Social Care Provider with the primary goal of providing Domiciliary Care/ Home Care among other services for individuals.

Promoting Independence, Control and Choice is the primary goal of the Health and Adult Social Care Commission whose main agenda is to provide services to the less privileged within the community. The agency aims to promote these goals for quality of life to all customers and enable individuals to remain in their own homes for as long as possible.

The team specialises in working with people on various schemes such as Personal Budget or Direct Payment, Voluntary/Independent Organisation Fund, Local Authorities Fund as well as Privately Funded referrals.

United Care (UK) Ltd recognises that individuals require a much broader or wider range of Care and Support than just “Personal Care”. The agency therefore offers a variety of services and support of which Clients can freely select from.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £23.65 – £25.65
  • Weekly Live-in Care Fees: £1855 – £2485

Please note that:
(i) Flexible negotiations may be considered.
(ii) VAT is not charged on domiciliary care.
(iii) Fees are valid until 1st April 2026.

These prices are only a guideline, please contact United Care (UK) Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • United Care (UK) Ltd

Person in charge

  • Bernice Emefe Afi Gavua (Responsible Individual)

United Care (UK) Ltd Reviews (13)

9.3

United Care (UK) Ltd has a Review Score of 9.3 (9.315) out of 10, based on 5 reviews in the last 2 years.
Over all time United Care (UK) Ltd has 13 reviews.

Overall Experience
  • 10
  • 3
  • 0
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Date Published
  • 13
  • 0
  • 2
  • 5
  • 8
Reviewer Connection to United Care (UK) Ltd
  • 4
  • 4
  • 2
  • 2
  • 1
Total of 13, showing 1-13
Review from Nick G (Son of Client) published on 25 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were very satisfied with the care our father/husband received in the last months of his life. The carers were reliable, compassionate, respectful and dutiful. The care coordinator was highly professional, extremely helpful, always available, with a firm hand on the tiller. This was very reassuring
for the family at a very stressful and upsetting time for us. She and the carers were a pleasure to deal with.
Reply from Edward Imbeah, Responsible Individual at United Care (UK) Ltd

We are so pleased to know that your family was happy with our service. We always strive to give the best care possible.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from M P (Son of Client) published on 7 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been more than happy to have United Care look after our mother.
From the very start in June 2024 the standard of care, communication, cleanliness and respect has been first class. Punctuality has been spot on too.
I would have no hesitation in recommending the team from United Care Ltd.
Reply from EDWARD IMBEAH, Responsible Individual at United Care (UK) Ltd

Thank you so much for appreciating our service. At United Care(UK) Ltd, we make sure to give our clients nothing but the best.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Y A (Niece of Client) published on 4 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers provided have been extremely attentive, kind, patient, respectful and warm towards us both, treating him with the dignity he deserves despite his challenging behaviours. Everyone, including managers, are empathic towards us both, even when things have become hairy. They communicate well and
work hand-in-hand with me to review and change the plan, as and when necessary. The carers have been my eyes and ears, to help self-guard my uncle's health and well-being whilst he's in hospital as nursing staff are not always available, during medical visits - and when I'm at work/trying to make up my hours, they understand that I'm unable to respond to their call immediately and continue to do what makes sense. It is unclear how I would manage without the angels from United Care and I cannot thank them enough. They've now been in our lives for about 1.5 years and with their support, my uncle will celebrate his 91st birthday in December, God willing!
Reply from Edward Imbeah, Responsible Individual at United Care (UK) Ltd

We are happy to know that our assistance has been well appreciated as we continue to give the best support we can. Happy birthday in advance to Uncle!

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  • Treated with Dignity
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Review from N K (Daughter of Client) published on 14 May 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My father passed away recently and had been receiving care for nearly 12 months. The majority of the time the same carers rotated so my father became familiar. The team were always very flexible and adjusted to our needs and was always on hand for any care needs for my father. A particular member of
staff was always a phone call away for anything even out of hours and we are grateful as a family for all the support they provided. Thank you.
Reply from EDWARD IMBEAH, Responsible Individual at United Care (UK) Ltd

The team is glad we could be of help and also render our support to you and your family at such a challenging time.

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  • Management
  • Treated with Dignity
  • Value for Money
Review from Lenna R (Daughter of Client) published on 25 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care we received over the last two months for my mother was outstanding. All the carers were devoted to ensuring my mother was consistently given the utmost love, care and sensitive attention. The coordination ensured communication was effective and my mother’s physical and emotional needs were
dealt with sensitively, ensuring family members were well informed. Links with medical professionals were dealt with speedily and the love shown was so appreciated.
When my mum's life ended, the carer dealt with sensitivity and exceptional professionalism.
Reply from EDWARD IMBEAH, Responsible Individual at United Care (UK) Ltd

Thank you very much for appreciating our effort. At United Care(UK) Ltd, we make sure to give our best and that is exactly what was done in your mom's case. We wish you and the family well in all your endeavours.

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  • Treated with Dignity
  • Value for Money
Review from A F (Client) published on 30 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
To enable me to be discharged from hospital I was given a care package. Without the carer's assistance, I would not have been able to manage on my own. I was discharged on the 4th of April with a carer calling morning and evening. All my needs were met by these women who treated me with the greatest
care and respect. My care needs were met on every level and it's thanks to them that I gradually got my independence back and can now manage myself. What an excellent service they give. Thank you.
Reply from Edward Imbeah, Responsible Individual at United Care (UK) Ltd

Thank you! We appreciate your feedback and hope you gain your independence completely.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from L B (Niece of Client) published on 27 June 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Overall, I have been very satisfied with the care provided by United Care UK. The main care representative is always accessible and responds to messages relating to my aunt's care promptly and takes issues on board dealing with problems where possible and appropriate. Likewise, I am contacted by the
agency whenever there are concerns that need my input. Generally, the individual carers have been good, with the current carer being very good with a positive attitude and a friendly caring manner, which my aunt responds to. Communication is good. There is sometimes an issue with timing i.e. confirming definite times when a carer can be present can be difficult, but effort is always made to accommodate these arrangements as best as possible, so I am satisfied. The main manager/carer uses initiative without prompting from me i.e. when there are concerns about my aunt's health, behaviour or medication, I am informed promptly.
Reply from Edward Imbeah, Responsible Individual at United Care (UK) Ltd

Thanks for the review and we are doing everything possible to give you nothing less than the best.

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  • Treated with Dignity
  • Value for Money
Review from P R (Friend of Client) published on 24 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I observe the dedicated, compassionate and patient nature with which the carers manage a particularly difficult elderly lady, my neighbour. This lady has a degree of dementia that frequently turns aggressive, rude and uncooperative. The carers I have witnessed continue to carry out their duties admirably
and with dignity under such provocation.
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Review from K A (Client) published on 2 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
United Care, my service provider, are very good, and they know what they do at every stage of service delivery. They try to make things simple and understandable; they ensure all calls are attended, and where there are hitches, they alert you on time. They are really caring, and they treat you with
dignity and respect.
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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Carol L (Client) published on 7 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
United Care have been assisting me ever since I came home from hospital, several months ago. Their staff act in a professional way and are very reliable. It is very reassuring to have the same team of carers every day. My family and I have got to know the carers and the carers have got to know us and
the support that we need. Needing several care visits every day is naturally a bit intrusive but all the team fit in with our daily routine as well as possible, in the circumstances.
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  • Treated with Dignity
  • Value for Money
Review from A H (Daughter of Client) published on 5 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
United Care were waiting for my father at home when he got discharged from hospital on Christmas Day. The manager and her team treated him with the utmost care and dignity. We could not have managed those final days without their help and professionalism. We are eternally grateful and would highly recommend
their services.
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  • Treated with Dignity
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Review from Sharon A (Daughter of Client) published on 26 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having experienced a lot of bad agencies and staff, United Care (UK) Ltd was above and beyond all expectations. The staff were well trained, caring, reliable and always treated my mother with dignity. The management was professional and every shift was covered. Even if the management stepped in themselves.
All were polite, courteous, well trained, communicative and very supportive.
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  • Care / Support
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  • Treated with Dignity
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Review from E B (Client) published on 9 March 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
From the moment we met, I knew we would work well together. They were respectful, listened to me, gave me the space to try and do things on my own and were generally, very helpful. We interacted well. I was made to feel like a person and not just a case so I would like to thank my carer for being in
this profession, it is not easy.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.3 (9.315)

Overview of Review Score

The Review Score of 9.3 (9.315) out of 10 for United Care (UK) Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 5 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.815 for United Care (UK) Ltd is calculated as follows: ( (22 Excellents x 5) + (5 Goods x 4) ) ÷ 27 Ratings = 4.815
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for United Care (UK) Ltd is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Mar 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (3)

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Bernice Emefe Afi Gavua

Job Title: Responsible Individual Joined: 2013

I am in charge of the smooth day-to-day running of United Care(UK). I am also responsible for ensuring that each member of staff is trained enough to carry out their designated tasks effectively.


It is my core vision to provide the best form of care and aid to clients in the comfort of their homes.

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Bernice Emefe Afi Gavua

Job Title: Service Location Manager Joined: 2013

I am an Operations and Business Support Manager with experience in Domiciliary Care (Home Care) and care/residential home settings.


My several years in the Health and Social Sector have given me the opportunity to be able to assign the right caregivers to our wonderful clients while making sure the best service is offered.


One of the favourite aspects of my job is checking up on clients and ensuring they receive the highest standard of care we provide at United Care (UK) Ltd.

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Lawrence Jerome Asamani

Job Title: Administration and Field Operations Officer Joined: 2016

I have been working with United Care (UK) Ltd since 2016 and I am grateful to be part of this life-changing team. Apart from the "office tasks", I also have the pleasure of meeting clients once in a while where cordial relationships are established essentially bringing smiles to their faces which makes this job very much rewarding!

Frequently Asked Questions about United Care (UK) Ltd

What Type of Services does United Care (UK) Ltd offer?

United Care (UK) Ltd offers Home Care.

How many Carers does United Care (UK) Ltd employ?

United Care (UK) Ltd employs 25 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact United Care (UK) Ltd to verify any information. View our terms and conditions. United Care (UK) Ltd has an Enhanced Service - more info.