Goodwood Homecare

10 Goodwood Avenue, Bridgnorth WV15 5BD

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Goodwood Homecare

Owner : Julie Claassen

Person in charge: Julie Claassen (Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Care Offered: Domestic Services / Home Help • Elderly Care

Overview of Review Score

The Review Score of 8 out of 10 for Goodwood Homecare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up of Average Rating of Reviews (maximum of 5 points) and Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating of all Reviews in the last 24 months. For each review the Home Care Provider is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Provider receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 5.000 for Goodwood Homecare is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 1th = 0.1)

    The 5 points relating to the number of Positive Reviews for Goodwood Homecare is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months. then it will not have a Review Score.

8 Goodwood Homecare has a Review Score of 8 (8.000) out of 10 based on reviews in the last 2 years. Over all time Goodwood Homecare has 1 review with an Average Rating of 5 out of 5.

Average Ratings

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Average Rating:  Average rating  5 out of 5

Goodwood Homecare provided outstanding care for my husband right up until his final breath. all members of staff were cheerful, polite, respectful and always treated him with dignity. My husband's needs were complex. Each carer was competent and reliable. It's a little late but - Thank you.

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Submit a Review for Goodwood Homecare

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    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

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Your Review & Rating

This information will be published on the website, the home care provider website and potentially on selected websites/social media. Before publication, we check that all reviews comply with our Review Policy and we show all reviews to home care providers. It can take up to 30 days for a review to be published or deemed non-compliant.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

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Your review must be about a service provided within the last 12 months.

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Care Quality Commission (CQC) Rating

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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