Norwyn Community Services

Central House, Central Avenue, Sittingbourne ME10 4NU
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8.9 19 Reviews
  • Norwyn Community Services, Sittingbourne
Norwyn Community Services based in Kent offers domiciliary-home care/ Live in care/ supported living services.

The care team aim to offer good support so you or your loved one can remain independent as much as possible. Based on best practice, care and support plans are tailored to meet individual care needs.

They provide support to meet all personal care requirements from help with washing, bathing, shower, dressing, getting in and out of bed, assistance with toileting, assistance with medication, meal preparation, fluid intake, companionship, escorting on trips, accompanying to appointments, sleep service, waking night, respite care, live in care service, and supported living with accommodation.

All staff have enhanced DBS checks. They receive ongoing training and supervision so all your care needs can be met.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £25.50 – £30
  • Weekly Live-in Care Fees: £700 – £1500

All our fees will vary according to the required care needs and time for example 30 mins, 45 mins, 60 minutes, 24hr care

These prices are only a guideline, please contact Norwyn Community Services to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Norwyn Community Services Ltd

Person in charge

  • Registered Person (Manager)

Admission Criteria

  • Supported Living

Norwyn Community Services Reviews (19)

8.9

Norwyn Community Services has a Review Score of 8.9 (8.927) out of 10, based on 14 reviews in the last 2 years.
Over all time Norwyn Community Services has 19 reviews.

Overall Experience
  • 9
  • 7
  • 0
  • 0
  • 3
Date Published
  • 19
  • 6
  • 9
  • 14
  • 5
Reviewer Connection to Norwyn Community Services
  • 9
  • 4
  • 3
  • 2
  • 1
Total of 19, showing 1-19
Review from Diana G (Daughter of Client) published on 22 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the carers have been lovely, caring & respectful towards mum.
The staff that I have spoken to on the phone for various reasons have been friendly and understanding.
Will continue to use their services and possibly more so as mums needs change,
Very happy with the company.
Reply from Norwyn Community Services, Manager at Norwyn Community Services

Thank you for a very positive feedback.We will aim to continue meeting the required care needs.

  • Staff
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  • Treated with Dignity
  • Value for Money
Review from Rosemary S (Wife of Client) published on 16 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been using this service for nearly a year. All of the carers we have had have been kind and caring. They are all very reliable and patient with my husband who is suffering with dementia. Everyone we have had contact with has been very helpful - we had to increase our care load but this wasn't
a problem and put into place quickly. Thank you very much.
Reply from Norwyn Community Services, Manager at Norwyn Community Services

Thank you for the feedback we will continue meeting all required care needs as we always aim to deliver person centred care.

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Review from Ian C (Son of Client) published on 15 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
For a first time user Mum had reservations but all the carers put her at ease. They have all been very cheerful and friendly nothing has been to much trouble. On the occasions I hve met them they have been very friendly and professional. I find it very helpful that they remind me when supplies get low
and what to get as I am not used to this type of shopping.
Reply from Norwyn Community Services, Director at Norwyn Community Services

Thank you for a positive feedback we will continue aiming to meet required care needs.

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Review from D M (Son of Client) published on 11 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The carer's are cheery, well mannered, friendly and get on wtih there job. My father often has a laugh with them. It's a very expensive service.
Reply from Norwyn Community Services, Manager at Norwyn Community Services

Thank you for the feedback we always aim to tailor any care costs to the individual care needs.

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Review from Janice H (Wife of Client) published on 10 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All of the care staff that have been to are for him have been smart and tidy and very friendly and always have a laugh and joke with him, which he enjoys and makes him feel better. They are very careful and respectful of his privacy, which we appreciate very much. They always leave him comfortable in
bed with a smile on his face. Thank you Norwyn Community Services.
Reply from Norwyn Community Services, Manager at Norwyn Community Services

Thank you for the positive feedback that our team is delivering good care.

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Review from Robert B (Nephew of Client) published on 27 June 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
Despite telling the main office that the care package had changed norwyn still kept sending a carer to my aunt who kept telling her to go away. Carers turning up early and late with no consistency even calling to a different address. Final straw today the 20th June 25 was the carer was asked to leave
but refused to leave.
No management available to talk to. Shocking.
Reply from Norwyn Community Services, Director at Norwyn Community Services

We sincerely apologise for this situation. Our Carers will always respect instructions to leave when requested. When care is no longer needed our service usually ends but sometimes care cannot be ended without authorisation from the local authority.

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Review from Yvonne F (Daughter of Client) published on 11 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to thank the carers that came to care for my dad who passed away on 11th February. They were always kind, calm and gentle with dad whilst dealing with his needs. We are very grateful for the care that was given.
Reply from Norwyn Community Services, Manager at Norwyn Community Services

Thank you for the feedback we always aim to meet our service users care needs.

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Review from Bev A (Daughter of Client) published on 3 March 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
Regrettably, my mother has not had a good experience overall with the care provided. The main issue has always been timekeeping - regularly several hours late, which for a bedridden diabetic is not acceptable. Staff pouring faecal waste in the kitchen sink and placing yellow bags outside but not in
the yellow bin is unacceptable. Laughing staff when inappropriate. A concerned email was sent over 3 working days ago, but no acknowledgement has been received.
We are leaving this agency.
Reply from Norwyn Community Services, Norwyn Team at Norwyn Community Services

Thank you for the feedback. There were theething problems as this was a new client. Timing was an issue to start with but this improved with carers sticking to leeway times incase of delays. We investigated the issue, carers did not pour any faecal water down the sink and verbal feedback given to daughter. Our carers reported some forms of abuse, verbal and physical, which impacted on how they deliver care at times. As we could not meet required care needs, we handed in our notice.

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Review from Wendy S (Daughter of Client) published on 20 November 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
Staff attended my father's home today where his wife is bedridden and when my father asked them if he should get the hoist to help lift her back into bed they refused and said he should call an ambulance. Frustrated by their lack of concern and compassion he ask them to leave. They found this funny
and laughing on the way out left the house. We recognise their staff do not have much time and probably get paid minimum wage. But why be in a job like this if you have no compassion and are happy to leave two senior people in a condition you would not leave an animal in.
Reply from Norwyn Community Services, Manager at Norwyn Community Services

We take all feedback very seriously we are very sorry that you feel the experience did not meet your expectations. However this matter was investigated and found to have some inaccurate information, all the same we strive to meet the care needs of all our service users.

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Review from Jannette W (Daughter of Client) published on 31 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Good service, early start for personal care, my mother is happy with the caring and friendly service. They wash and dress her, and help supervise their breakfast and medication taking. A daily record is maintained. They are very helpful and polite and are mostly on time each morning.
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Review from Janet S (Daughter of Client) published on 16 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum needed the help of carers during the last months of her life. Norwyn provided this for her with dignity and kindness. Mum was a quiet and gentle lady and was always treated with respect and gentleness by the friendly staff who cared for her. The office staff were helpful and approachable. They were
flexible when it came to making any changes with our arrangments so that we always felt that Mum's needs were treated as their priority. I would definitely recommend Norwyn.
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Review from L H (Wife of Client) published on 16 July 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All care has been of a high standard and are happy so far.
Reply from Norwyn Community Services, Director at Norwyn Community Services

Thank you for the positive feedback. We always aim to meet all care needs.

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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from S G (Daughter of Client) published on 30 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I needed urgent care the same day for my elderly mother and Norwyn were able to respond immediately. They came and did an assessment within a few hours and we managed to get an overnight carer for that night and then for the following week. They were excellent, always on time and looked after my mum's
needs.
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Review from Glenda A (Client) published on 10 November 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The carers are polite, very caring and made me feel at home straight away. They always seem to have a smile on their faces, which puts one at ease and is really important to me. Nothing seems too much trouble to them and they always try to make you as comfortable as possible.
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Review from Phyllis S (Client) published on 4 January 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The carers are very good and take care of me very well.
Reply from Norwyn Community Services, Management team at Norwyn Community Services

Thank you for the positive feedback we value your custom.

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Review from Brian H (Client) published on 21 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The 3 carers were joyful and very thorough. They raised my spirits with their smiles and thoroughness. Their testing etc, was thorough and they brought many smiles to my face. A pleasure to have in my house.
Reply from Norwyn Community Services, Management team at Norwyn Community Services

Thank you very much for a positive feedback about our team.

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Review from Lesley D (Wife of Client) published on 30 November 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are always friendly and will do their best for my husband who is totally bed bound.
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Review from J W (Daughter of Client) published on 30 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad has received a high level of care, which has been delivered in a friendly and professional way. I would not hesitate to recommend this company.
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Review from L H (Daughter of Client) published on 6 May 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All the carers are very attentive to mum. Nothing appears to be too much trouble for them.
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Current Review Score: 8.9 (8.927)

Overview of Review Score

The Review Score of 8.9 (8.927) out of 10 for Norwyn Community Services is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 3.9 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 3.927 for Norwyn Community Services is calculated as follows: ( (44 Excellents x 5) + (20 Goods x 4) + (1 Satisfactorys x 3) + (2 Poors x 2) + (15 Very Poors x 1) ) ÷ 82 Ratings = 3.927
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Norwyn Community Services is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Nov 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

Anita

Anita King

Job Title: Care Worker Joined: 2022

Anita works as part of our field team whose aim is to provide good quality care always and meet individual service user needs.

Frequently Asked Questions about Norwyn Community Services

What Type of Services does Norwyn Community Services offer?

Norwyn Community Services offers Home Care.

How many Carers does Norwyn Community Services employ?

Norwyn Community Services employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Norwyn Community Services to verify any information. View our terms and conditions. Norwyn Community Services has an Enhanced Service - more info.