Helping Hands Home Care (Peterborough)

90 Bridge Street, First Floor Premises, Peterborough PE1 1DY
Review Us
9.4 16 Reviews
  • Helping Hands Home Care (Peterborough), Peterborough
With 30 years’ experience and as the UK’s leading home care provider, Helping Hands Live-in care East will support you, regardless of your care needs. Their live-in care package provides constant, round-the-clock care from a dedicated carer who lives with you in your home, offering a helping hand at a moment’s notice.

Live-in care can also include 24-hour care if you require round-the-clock support for more advanced clinical needs.

With over 6000 skilled and compassionate carers directly employed and having supported over 40,000 families, Helping Hands are fully regulated by the CQC and can provide emergency care.

They also provide hourly care if you need help with things like housework or medication, and care packages can be tailored exactly to your needs.

Covering everywhere from Nottingham to Norfolk and up to Hertfordshire and Buckinghamshire.
Show Helping Hands Home Care (Peterborough) on the Map

Care Provided by Helping Hands Home Care (Peterborough)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £33.05
  • Weekly Live-in Care Fees: from £1745

We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

These prices are only a guideline, please contact Helping Hands Home Care (Peterborough) to find out the exact price for your requirements.

Contact Helping Hands Home Care (Peterborough) to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Helping Hands Home Care (Peterborough) to get a personalised quote.

Good to Know

Person in Charge

  • Vicki Miller (Branch Care Manager)

Helping Hands Home Care (Peterborough) Reviews (16)

9.4

Helping Hands Home Care (Peterborough) has a Review Score of 9.4 (9.356) out of 10, based on 8 reviews in the last 2 years.
Over all time Helping Hands Home Care (Peterborough) has 16 reviews.

Overall Experience
  • 11
  • 5
  • 0
  • 0
  • 0
Date Published
  • 16
  • 7
  • 8
  • 8
  • 8
Reviewer Connection to Helping Hands Home Care (Peterborough)
  • 5
  • 5
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 16, showing 1-16
Review from S E (Daughter of Client) published on 12 November 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Helping Hands has been such a great asset when I needed support for my mum after her recent diagnosis of dementia.
They are a great team - responsive, friendly and flexible. My particular thanks to the manager who was always heloful and understanding.
Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Peterborough)
Good afternoon,

Thank you for taking the time to leave us a review, we really do appreciate it.

We are thrilled to hear that Helping Hands have been a great asset to you when you needed…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Sally M (Solicitor of Client) published on 28 October 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have worked in the care sector for 28 years, and with my current service user for 3 years. I have found that your staff are mostly a considerable improvement on others that I have met/worked with previously. They try their best to meet P.E.'S needs, which, due to Alzheimer's, can often be challenging.
I also find the office staff friendly and easy to talk to, as well as being very willing to provide extra care as and when needed. Thank you all for your endeavours.
Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Peterborough)
Good Afternoon Sally,
Thank you so much for taking the time to leave us a review, we really do appreciate it.
We are pleased to hear that you feel Helping Hands Staff are a considerable…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Jodie P (Daughter-in-law of Client) published on 21 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We've been using Helping Hands at Peterborough for over a year now and they are absolutely amazing!
Mother in law has Alzheimer's and anyone has been through this will know just how difficult it is for the person suffering and those around them. It's definitely a difficult road to navigate.
Zoe and
Vicki in the office are so helpful and always go above and beyond. We have 3 regular carers Vicky, Nicki and Annakim who help us much more than we could have ever imagined, not just caring for MiL but helping us deal with the day to day experience of watching the person you love disappear.
Helped hands have saved our sanity on many occasions and enables us to still have days out and live a normal life.
We can't thank the staff enough.
Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Peterborough)
Jodie,
Thank you for taking the time to leave us a review, we really do appreciate it.
We are delighted to hear that the team at Peterborough have been amazing over the past year, caring for your…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from G W (Daughter of Client) published on 21 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Helping hands have started to check in on my dad on a weekly basis and he's really enjoying his visits. Loves his carers and they're doing a really good job in his flat. They are always on hand if we need to add or change his time to suit an appointment he may need company with too.
Very accommodating
and helpful.
Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Peterborough)
Thank you for leaving us a review, we are very grateful.
It is great to hear that your Dad is really enjoying his weekly visits from the team and he loves his carers, who do a really good job in his…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from L S (Son of Client) published on 21 October 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
We have been using Helping Hands for around a year for my mum suffering with dementia. With any company it takes a few tweaks to get the right team of support, but the care is great and I know mum is in safe hands, with some going above and beyond their role. On occasions due to sickness etc another
carer may be assigned, but this is always managed well, trying to fit the right person where possible. The office team are always receptive to any changes I need and willing to accept feedback.
Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Peterborough)
Thank you for taking the time to leave us a review, we really do appreciate it.
We are pleased to her that after a few tweaks you have found the office to be receptive to any changes and are always…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Jane H (Wife of Client) published on 6 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very good service in the last month especially. Very caring and thorough with his personal care and always asks if anything else needs doing. Very pleasant and chatty at all timeswith me too. Apologetic if late at all, which I know cannot be helped sometimes
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Neil P (Son of Client) published on 6 August 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
The carers are all excellent and do their best to make sure mum is supported and maintains her dignity when helping her with personal tasks.


We have had some issues around Rotas for mums care recently but hopefully this will be resolved soon.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from June S (Client) published on 1 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The service I have received from your carers has been first class. They have all been very friendly, helpful and caring. Keep up this wonderful standard.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Chris S (Son of Client) published on 19 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the live-in carers for my mother and father have been excellent. Helping Hands managed to match the carers not only to my parent's needs, but also to their characters which is equally important because obviously they have to get along with each other day in, day out. All carers have been trustworthy,
reliable, well qualified and experienced. Also worldly-wise and bright. They have become part of the family, and are not "just carers" but friends too. They have all actively dealt with any issues that arise and come up with answers to solve them. I'd recommend Helping Hands to anybody.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from J B (Son of Client) published on 7 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carer provided a really excellent standard of care for during our three weeks' break from looking after my wife's parents, (both in their mid-80s). Which meant that we were able to properly relax and enjoy our holiday. What was evident from the very beginning was how brilliant the carer was at caring
both for Mother, who is bed-bound with latter-stage Alzheimer's, and Father, who is completely blind but entirely compos mentis with very different needs. We spoke to Father every day on the phone and it was clear that he was enjoying our break almost as much as we were, not least because he felt that the carer was providing a first-class level of care for his wife, who is totally reliant on others for every aspect of her quality of life. What came across very strongly in those conversations was how hard-working the carer was and how she used her initiative to ensure that everything went as smoothly as possible. We couldn't have asked for more.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Isabel B (Daughter-in-law of Client) published on 1 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
When my mother-in-law needed live-in care following her discharge from the hospital, I contacted a number of local care agencies to decide who we would use. From the very first contact, I was confident that Helping Hands was the right agency to support us. They were professional, kind, responsive and
clearly experts in the field. I knew I could trust them to support my mother-in-law well, and this was completely borne out by our experience.
I was impressed with the thorough approach taken and with how quickly Helping Hands was able to provide a live-in carer, particularly at the moment when so many agencies struggle to find staff. My mother-in-law's carer was so lovely, helpful and pleasant to be around - vitally important when you are living in with someone who is fiercely independent. She really assisted my mother-in-law to recover and regain her fitness and strength and always treated her with dignity and kindness. I am glad to report she no longer needs a carer, but we will use Helping Hands if she does!
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Karen P (Daughter of Client) published on 31 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We needed to find help and support to provide our 92 year old mother with 24/7 care. She was determined to stay in her own home and we hd to find a way to help her achieve this goal. She is waiting for a hip replacement and has limited mobility. We turned to Helping Hands who were able to guide us through
what was available and the costs involved. With much trepidation, our elderly mother welcomed her carer into her home. Mother had lived on her own for 12 years following the death of our Father and we were concerned about how she would cope with a complete stranger in her home. Our carer has been a treasure and a joy. She has taken away our stress and my mother sings her praises. Nothing has been too much trouble, our carer has become an extension of our own family. Her kind, caring and professional approach has been wonderful. Helping Hands keep in regular touch with her to ensure that everything runs smoothly and correctly.
Reply from Marcia Teixera Lopes, Branch Care Manager at Helping Hands Home Care (Peterborough)
Hi Karen,
Thank you ever so much for leaving such a heartfelt review for us! I'm beyond delighted to hear how happy you are with our carer and that she was able to take your stress away through her…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Christine S (Daughter of Client) published on 31 October 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Helping Hands have provided our elderly parents with live-in and daily relief carers for over 2 years. The live-in carers in particular have been excellent, and communication with the offices is generally satisfactory.
Reply from Marcia Teixera Lopes, Branch Care Manager at Helping Hands Home Care (Peterborough)
Hi Christine,
Thank you for leaving such a lovely review for us! I'm very pleased to hear that you consider our live-in carers to be so excellent. It's our absolute pleasure to provide support for…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Jonathon C (Son of Client) published on 28 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The support my mother has received from live-in carers over the last three years has been truly exceptional. They have always gone the extra mile to ensure she maintains her dignity and enjoys life as much as possible given her severe dementia. They have endless patience and reassure her when her condition
causes anxiety and distress. Since she became immobile they have been meticulous in ensuring she has the very best hygiene and nutrition. It is evident that my mother has forged wonderful bonds with them and only today one took her by wheelchair to the coffee morning at our local church and she had the most wonderful time. It is such an advantage that they have the time to care for her every need in her home which she still remembers, and where she can enjoy the company of her faithful dog. The contribution of the care managers has been remarkable too. I wish to conclude by offering my sincere thanks to all the staff who have helped my mother through this wicked illness.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Helen B (Daughter of Client) published on 28 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
An efficient well-run service. We needed help urgently and the live in care team acted very swiftly providing excellent carers at short notice. When my Mother was well enough to be on her own the liaison between teams went smoothly and hourly care was found at the busiest time of day. We were delighted
with the service and highly recommend Helping Hands.
Reply from Marcia Teixera Lopes, Digital Marketing Executive at Helping Hands Home Care (Peterborough)
Hi Helen,
Thank you so much for leaving such a lovely review for us! I'm delighted to hear how happy you are with our service and that you consider our carers to be so excellent when providing…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Joy S (Mother of Client) published on 19 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My son's life has changed for the better since he started receiving care at home during the daytime. He is so excited every day waiting for his carer to come. It is now part of his life. My son loves the care at home in a one to one setting. He has one main carer and two carers who come once every two
weeks or so. He loves looking at the rota every week to see who is coming. They all relate to my son very well and he feels confident with them as he has known them for some time. His carers have enriched his life as they all have different personalities and my son can spend time with them doing different things. They take him out for walks, play games with him, read books or football magazines and help him with his studying. They also send messages for him on his phone so he communicates every day with his cousins and friends which is very important to him.
He is very very happy with the service he receives. Thank you for the joy you bring to my son's life.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.4 (9.356)

Overview of Review Score

The Review Score of 9.4 (9.356) out of 10 for Helping Hands Home Care (Peterborough) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 8 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.556 for Helping Hands Home Care (Peterborough) is calculated as follows: ( (26 Excellents x 5) + (18 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 45 Ratings = 4.556
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Peterborough) is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Apr 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (1)

Vicki

Vicki Miller

Job Title: Branch Care Manager

I‘ve worked in home care for 15 years, starting as a community carer while at university, and I fell in love with the industry. I‘m proud to be with Helping Hands, where we prioritise quality care and kindness. My role is rewarding when I see the positive impact we have on clients and their families.


Outside of work, I enjoy travelling, spending time with family, and reading for relaxation.

Frequently Asked Questions about Helping Hands Home Care (Peterborough)

What Type of Services does Helping Hands Home Care (Peterborough) offer?

Helping Hands Home Care (Peterborough) offers Home Care.

How many Carers does Helping Hands Home Care (Peterborough) employ?

Helping Hands Home Care (Peterborough) employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Peterborough) to verify any information. View our terms and conditions. Helping Hands Home Care (Peterborough) has an Enhanced Service - more info.