Helping Hands Home Care (Preston)

Unit 3, Cotton Mill Road, Bamber Bridge, Preston PR5 6LF
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9.0 12 Reviews
  • Helping Hands Home Care (Preston), Preston
If you'd like help and support at home, Helping Hands (Preston) can provide you with unique care tailored to your individual requirements. Whether you'd like regular visits to help run your home, support with dementia, temporary help with recovery after a spell in hospital or intensive live-in care, Helping Hands can build a care plan to suit you.

The experienced and compassionate team have been providing home care to over 40,000 families across the UK for 30 years, so whatever your requirements, they can help.

Helping Hands is a fully managed service and are regulated and inspected by the Care Quality Commission (CQC), so you can rest assured in the promise that your care is safe, efficient and reliable.
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Care Provided by Helping Hands Home Care (Preston)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £32.40
  • Weekly Live-in Care Fees: from £1675

We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

These prices are only a guideline, please contact Helping Hands Home Care (Preston) to find out the exact price for your requirements.

Contact Helping Hands Home Care (Preston) to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Helping Hands Home Care (Preston) to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Claire Lawrence-Gray (Branch Care Manager)

Helping Hands Home Care (Preston) Reviews (12)

9.0

Helping Hands Home Care (Preston) has a Review Score of 9.0 (9.000) out of 10, based on 3 reviews in the last 2 years.
Over all time Helping Hands Home Care (Preston) has 12 reviews.

Overall Experience
  • 11
  • 1
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Date Published
  • 12
  • 3
  • 3
  • 3
  • 9
Reviewer Connection to Helping Hands Home Care (Preston)
  • 5
  • 2
  • 2
  • 2
  • 1
Total of 12, showing 1-12
Review from Robert L (Husband of Client) published on 21 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All of the Helping Hands carers are warmly welcomed by my wife when they arrive at our house each morning to assist her with showering and dressing. The carer is always on time, courteous and treats my wife with dignity, consequently they have all built up a very pleasant relationship with my wife.
They always leave the bathroom neat and tidy when they leave and ensure that all tasks concerning my wife's well being have been well catered for. I have no problem in recommending Helping Hands Preston to friends and relatives.
Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Preston)
Robert.
Thank you for taking the time to leave us a review, we really do appreciate it.
We are thrilled to hear that the carers are welcomed by your wife when they arrive at your house each morning…read more
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Review from Janet P (Daughter of Client) published on 18 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 91 year old mum has a carer once a week to help her bathe. I also engage a carer daily for her whilst I am on holiday for a welfare visit. Helping Hands employ wonderful carers who mum really likes, they are always on time and stay for the allotted period. I have recommended them to several friends
for their parents. The office staff are very helpful and keep you informed of the rota and any invoices.
Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Preston)
Janet,
Thank you for taking the time to leave us a review, we really do appreciate it.
We are thrilled to know you feel we employ wonderful carers who your Mum really likes, are punctual and stay…read more
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Review from Jackie H (Daughter of Client) published on 13 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
This review refers to the last 12 months really. Helping Hands have provided an excellent service.
They are very friendly and helpful. The staff in the office go above and beyond to accomodate any special requests. They are the most patient carer's who have treated Mother with great care and dignity.
Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Preston)
Jackie,
Thank you for sharing your feedback, we really are very grateful.
We are delighted to hear that over the past 12 months our carers have been very friendly and helpful and have treated your…read more
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Review from S P (Son of Client) published on 12 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Helping Hands Home Care (Preston) looked after Mum daily for nearly two years and every day have delivered outstanding service!
The staff are very professional, caring, kind and friendly and the management team always available and positively responsive to mums needs. Highly recommended.
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Review from S S (Daughter of Client) published on 7 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Helping Hands Home Care have supported my Mum pre and post her recent operation. They have been informative, welcoming, efficient and supportive whilst delivering a high standard of care.
I am very grateful and pleased with all the care my Mum has received and will not hesitate in contacting Helping
Hands in the future for their services. Thank You.
Reply from Karen Cuerden, Branch Care Manager at Helping Hands Home Care (Preston)
Thank you ever so much for leaving such a lovely review! I'm absolutely delighted to hear how happy you are with our service and that our team have been so welcoming and supportive whilst delivering a…read more
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Review from Christine C (Daughter of Client) published on 29 August 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A person-centred service was provided from the commencement of the care package. This enabled me to complete my own tasks confident that all her care needs would be met and she would have enjoyed the company. The carers understood the importance of talking, listening and explaining to people living
with dementia. I would have no hesitation in recommending this service to anyone.
Reply from Kerrie Whaite, Branch Care Manager at Helping Hands Home Care (Preston)
Hi Christine,
Thank you so much for leaving such lovely comments about our carers! I'm delighted to hear how pleased you are with our person-centred service and that you were able to complete your…read more
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Review from Shirley F (Client) published on 18 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff have been very good without exception. Efficient, reliable and caring. I will be happy to recommend Helping Hands to others. I have needed short-term care following surgery, so I have needed help to regain my independence
Reply from Kerrie Whaite, Branch Care Manager at Helping Hands Home Care (Preston)
Hi Shirley,
Thank you ever so much for this lovely review! It's absolutely wonderful to hear how you find our carers so efficient, reliable and caring - we couldn't be more grateful for your kind…read more
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Review from Carol G (Wife of Client) published on 18 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I want the very best care provider for my husband, and this care company excel; its care with a capital C!
Both my husband and I know that he is receiving from all his morning and evening carers such excellent help in all that they do during their visits. They laugh along with him, treat him with
respect, listen to him and talk with him (not at him!). They are very diligent in all that they do, and I am informed straightaway (with his knowledge and permission) if there is any cause for concern regarding his health. I know that he feels very 'comfortable' with them, and I notice clearly that they brighten his day/eves by being there to help him and to make him feel he is safe and cared for, and they do not make him feel as though he's being rushed. I do wish I'd discovered this care company before, but so relieved now that I have. The bottom line is that Helping Hands Preston keeps their promise in what they say, they will do; they do it with kindness, understanding, empathy, and very reliable also.
Reply from Kerrie Whaite, Branch Care Manager at Helping Hands Home Care (Preston)
Hi Carol, thank you ever so much for this brilliant review! I'm absolutely thrilled to hear how much your husband has benefited from our support and that our carers brighten his day and make him feel…read more
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Review from Stuart K (Client) published on 15 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Couldn't get any better. Always on time. Pleasant.
Reply from Kerrie Whaite, Branch Care Manager at Helping Hands Home Care (Preston)
Thank you ever so much for the wonderful review and the five stars!
Best wishes.
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Review from H B (Wife of Client) published on 15 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Been using Helping Hands for approx. 13 months to provide care for my husband, so I can take a break from caring duties. He has ongoing cancer and in January 2021 he had surgery to remove a metastases tumour from his brain. This means he needs help with daily tasks such as meal preparation. He also
benefits socially from the company and conversation of new people. We have found all the staff to be pleasant, caring and hard-working and would recommend them.
Reply from Kerrie Whaite, Branch Care Manager at Helping Hands Home Care (Preston)
Thank you so much for leaving such a brilliant review! It is our absolute pleasure to provide care for your husband and I am delighted to hear how he has benefitted from our support. Your kind…read more
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Review from Paul B (Son of Client) published on 22 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are indebted to Helping Hands Home Care (Preston) for their care for Mum and their reliability. This is an excellent service, which we rely on in very challenging times, and the staff are lovely, receptive and very hard working. Thanks to all.
Reply from Kerrie Whaite, Branch Care Manager at Helping Hands Home Care (Preston)
Hi Paul, this is such a lovely review, and we really appreciate you taking the time to leave it for us. We are all delighted here at the office, and I will be sure to pass on your kind words to the…read more
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Review from D L (Daughter of Client) published on 22 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Despite Mum's poor health issues Helping Hands Home Care have been reliable and provided an excellent standard of care. Particularly in this difficult climate, their continuing care has been superb. And most of all - they have really cared about Mum - thank you.
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Current Review Score: 9.0 (9.000)

Overview of Review Score

The Review Score of 9.0 (9.000) out of 10 for Helping Hands Home Care (Preston) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 3 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Helping Hands Home Care (Preston) is calculated as follows: ( (17 Excellents x 5) ) ÷ 17 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Preston) is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Sep 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

Kemi

Kemi Oyinloye

Job Title: Branch Care Manager

Hello, I’m Kemi, Branch Care Manager in Preston with four years of home care experience.


I ensure high-quality, person-centred care, helping customers stay safely independent at home. I‘m proud to train and support our carers and work with an incredible team.


As a mother of four, I love making memories with my family, countryside walks, swimming, and cheering on my sons at football, rain or shine.

Frequently Asked Questions about Helping Hands Home Care (Preston)

What Type of Services does Helping Hands Home Care (Preston) offer?

Helping Hands Home Care (Preston) offers Home Care.

How many Carers does Helping Hands Home Care (Preston) employ?

Helping Hands Home Care (Preston) employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Preston) to verify any information. View our terms and conditions. Helping Hands Home Care (Preston) has an Enhanced Service - more info.