Helping Hands Home Care (Richmond)

5 Duke Street, Richmond TW9 1HP
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8.3 9 Reviews
  • Helping Hands Home Care (Richmond), Richmond
With a network of over 100 branches across England and Wales, Helping Hands arranges and manages bespoke home care that is completely unique to you and your requirements.

From visits that start from as little as 30 minutes per week all the way up to 24-hour live-in care, your chosen carer can provide support with anything you need, whether it’s personal care, mobility support, help around the house or companionship.

If you’re living with a complex condition that requires clinical intervention such as tracheostomy care, PEG feeding or catheter management, Helping Hands also have a team of regional clinical nurses on hand to ensure that you have the support you need to feel safe and supported at home.

With over 30 years’ experience providing expert, professional care, Helping Hands Richmond will work closely with you and your loved ones to ensure that you’re receiving the support you need.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £38.85
  • Weekly Live-in Care Fees: from £1745

We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

These prices are only a guideline, please contact Helping Hands Home Care (Richmond) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Chloe Owen (Branch Care Manager)

Helping Hands Home Care (Richmond) Reviews (9)

8.3

Helping Hands Home Care (Richmond) has a Review Score of 8.3 (8.333) out of 10, based on 2 reviews in the last 2 years.
Over all time Helping Hands Home Care (Richmond) has 9 reviews.

Overall Experience
  • 8
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Date Published
  • 9
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  • 2
  • 7
Reviewer Connection to Helping Hands Home Care (Richmond)
  • 4
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  • 1
Total of 9, showing 1-9
Review from C H (Daughter of Client) published on 26 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our four day live in carer was amazing. Mum became very unwell quite rapidly and the carer called me to come as she was concerned. When I arrived she 'took control' in a positive way to get an ambulance so that mum could be assessed. We were advised to go to A&E at 10pm. The carer came with me, which
made a huge difference as mum continued to be unwell whilst waiting for triage. Our carer stayed to 2am and in the morning was available to give information to the doctor (on phone) in a calm, factual way, helping to speed up diagnosis.


Mum was discharged in the afternoon - we came back to a very clean, tidy house - carpets vacuumed, laundry done and bed made up. This carer ensured that mum was cared for physically, emotionally and domestically.


We have had Helping Hands care for a while now and every carer has been great, so it's hard to single someone out. Thank you for having such a supportive team.

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Review from Anna C (Daughter of Client) published on 13 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent standard of care - staff were consistently kind and attuned to Mum's needs. They often went above and beyond and used their initiative. Communication with management was consistently excellent - they showed patience, insight and flexibility. I would highly recommend Helping Hands.
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Review from T D (Son of Client) published on 10 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The team at the Richmond office have been instrumental in helping to keep my mother in her flat over the past year. On occasions where extra help is needed; for example, helping with a hospital visit or correcting a blister pack issue. The team are caring and professional and should be commended as
they make my life easier, living a long way from my mother.
Reply from Kiran Madier, Digital Marketing Executive at Helping Hands Home Care (Richmond)

What a wonderful review - thank you ever so much! I'm delighted to hear how pleased you are with our service and that we've been able to make your life easier. It is our absolute pleasure to provide support for your mother, and we're beyond grateful for your kind words!
Best wishes.

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Review from C R (Client) published on 31 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Carers (with one exception and she was removed at my request) have been faultless in their care and friendly. I have not given management a top score, only because I have not received a rota with an expected time of arrival, not a big issue for me, since it is either 8.30 or 9.00 am.
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Review from K S (Daughter of Client) published on 21 December 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Initially, my mother needed help with washing and some personal care. She enjoyed the twice-weekly visits from the carer. As her health deteriorated and her needs increased, Helping Hands Home Care was able to increase the provision and frequency of visits with reliable and personable carers.
Reply from Parnita Nagi, Branch Care Manager at Helping Hands Home Care (Richmond)

Thank you so much for taking the time to review our service. It really helps us to know where we're doing well, so your feedback is much appreciated.
Best wishes to you and your mother.

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Review from Joan S (Wife of Client) published on 7 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our regular carer is a very welcome visitor twice a week for one hour each time. She helps my husband with his shower etc. then changes his bedlinen and thoroughly cleans his bedroom. She is so willing to take on any odd task and is cheerful and supportive with a strong sense of commitment. Thank you
Helping Hands.
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Review from Nick E (Nephew of Client) published on 28 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I live with and look after my uncle a 94-year-old gentleman. We have had care from Helping Hands for some years now and have always found them tremendous. While writing this I was trying to think of the best words to describe the service we have received - professional certainly, and helpful. But they
don't really get across the type of help they have given us. The best word I guess is caring but that doesn't really do them justice. Helping Hands have proved invaluable to us, both in terms of the day-to-day support and their ability to scale up that support at a moments notice if required. The team at Richmond have proved invaluable to us, and I have nothing but praise for the work they do.
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Review from Suko Y (Daughter of Client) published on 12 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I feel lucky that we found Helping Hands Home Care (Richmond). We have been using their services for over two years now, mainly to allow me a day off from cooking but also to introduce a friendly face into my mother's week! We have met great carers who are lovely people, good with mum and mum enjoys
their company too, which is important!
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Review from Jill W (Wife of Client) published on 21 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers who come to look after my husband are brilliant. They encourage him to get out of bed and then wash and dress him and help him into the armchair. He is unable to sit up or walk unaided but they always encourage him to try and take a few steps.
Before I used them my life was a nightmare.
My husband would often stay in bed for days refusing to get up, eat or drink.
Helping Hands carers have changed all this improving, not only my husband's life but also mine. I don't know what I would do without them.
They are friendly and professional, even the dog likes them.
The office keeps in close touch sending me a weekly rota and letting me know if there is to be a change of carer any day.
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Current Review Score: 8.3 (8.333)

Overview of Review Score

The Review Score of 8.3 (8.333) out of 10 for Helping Hands Home Care (Richmond) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 2 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.833 for Helping Hands Home Care (Richmond) is calculated as follows: ( (10 Excellents x 5) + (2 Goods x 4) ) ÷ 12 Ratings = 4.833
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Richmond) is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Jul 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

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Frequently Asked Questions about Helping Hands Home Care (Richmond)

What Type of Services does Helping Hands Home Care (Richmond) offer?

Helping Hands Home Care (Richmond) offers Home Care.

How many Carers does Helping Hands Home Care (Richmond) employ?

Helping Hands Home Care (Richmond) employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Richmond) to verify any information. View our terms and conditions. Helping Hands Home Care (Richmond) has an Enhanced Service - more info.