Haverhill Community Care Ltd

Weavers Mill, Chauntry Mills, Haverhill CB9 8DD
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8.0 5 Reviews
  • Haverhill Community Care Ltd, Haverhill
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Care Provided

Types of Home Care

  • Visiting Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Companionship

Household Services

  • Food Preparation & Serving

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Good to Know

Owner

  • Haverhill Community Care Ltd

Person in charge

  • Nathalie Gilder (Registered Manager)
Are you the Owner/Manager of Haverhill Community Care Ltd? View your Advertising Options

Haverhill Community Care Ltd Reviews (5)

8.0

Haverhill Community Care Ltd has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years.
Over all time Haverhill Community Care Ltd has 5 reviews.

Overall Experience
  • 5
  • 0
  • 0
  • 0
  • 0
Date Published
  • 5
  • 0
  • 0
  • 1
  • 4
Reviewer Connection to Haverhill Community Care Ltd
  • 2
  • 1
  • 1
  • 1
Total of 5, showing 1-5
Review from Pippa H (Daughter of Client) published on 2 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have recently started using Haverhill Community Care Services for my mum. I was nervous about using a care company because as a family, we've been caring for Mum ourselves. But I can't fault this company at all. They have been professional, polite, kind and caring. They put my mum at ease from the
moment they enter her home and they talk to her throughout their care routine. They make an effort with every family member they come in contact with and have all been such lovely caring people. I would 100% recommend this care company.
Reply from Nathalie Gilder, Director at Haverhill Community Care Ltd

Thank you so much for your heartfelt review! We are thrilled to hear that you and your mum have had such a positive experience with Haverhill Community Care Services. It's wonderful to know that our team has been able to provide the professional, kind, and caring support you were hoping for. We truly appreciate your trust and recommendation, and we will continue to strive to make every moment comforting and supportive for both your mum and your family. If you ever need anything or have any further feedback, please don't hesitate to reach out.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Barbara C (Power of Attorney of Client) published on 22 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Haverhill Community Care improves the quality of life of my friend who suffers from vascular dementia, COPD, strokes, diabetes, and arthritis and now is on palliative care. Only with this care company`s sky-high standard of support I am able to fulfil this gentleman`s wish to remain in his own home
until his time comes. Staff are friendly, flexible, respectful, competent, well trained, knowledgeable, and observant. Carers are often monitored by management. Use of the system is excellent, providing instant information for me about him wherever I am. They frequently update their assessment of my friend`s needs and carers are updated immediately. There`s a close bond built between them and my friend. Carers find numerous ways to cheer him up or to convince him into having things done. I can ask advice about anything, there`s always someone who knows. Haverhill Community Care goes beyond belief to help us every way even out of hours. I can contact them anytime. I can not praise them enough and want to thank them from the bottom of my heart.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Zoltan C (Friend of Client) published on 22 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am a friend of an elderly gentleman. He has dementia and very fragile. This care company has been providing outstanding care for him. Carers are absolutely friendly and patient with him. He feels safe and comfortable with them. The carers make a lot of jokes which helps the hard times go easier. They
are always chatting to me too, even I don`t speak much English. They are more like friends to me than my friend`s carers really. Highly recommend Haverhill Community Care if you want your loved one looked after safely and compassionately..
P.S.: I don`t know the charge of the care but it is worth anything.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Ian P (Son of Client) published on 22 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care that is provided to my Dad has been at a consistently high level and always carried out with dignity and respect. The staff are genuinely caring and often go above and beyond in their duties, treating my Dad with kindness and good humour.
The care provided is professional, but with a personal
and friendly relationship allowing my Dad to have the best quality of life that he is able to enjoy given his conditions. I would highly recommend this provider to anyone looking for care needs.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Maggie D (Daughter of Client) published on 17 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Outstanding care allows my mum to live safely in her own home.
The understanding from staff of her needs is exceptional and having Alzheimer's challenges the staff. They are not fazed by this and allow mum to act accordingly.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for Haverhill Community Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Haverhill Community Care Ltd is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Haverhill Community Care Ltd is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Nov 2023

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Haverhill Community Care Ltd

What Type of Services does Haverhill Community Care Ltd offer?

Haverhill Community Care Ltd offers Home Care.

How many Carers does Haverhill Community Care Ltd employ?

Haverhill Community Care Ltd employs 42 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Haverhill Community Care Ltd to verify any information. View our terms and conditions. Haverhill Community Care Ltd has an Basic Service - more info.