Bluebird Care Ferndown

The care team at Bluebird do a wonderful job of taking care of my mum who has dementia. I live and work in the USA and the Bluebird team have really gone the extra mile to support mum since my own capabilities are limited. They have shown real flexibility to solve problems mum has encountered while keeping me up to date and informed of important developments. They go the extra mile by proposing new activities for mum and being so patient when mum gets confused or difficult. I can honestly say that without Bluebird mum's quality of life would be significantly degraded. Safety, respect, quality of life, and problem solving are all traits Bluebird have exemplified this last 2 years. A big Thank You to the carers and managers at Bluebird.

Our live in carer has worked out extremely well: she gets on well with my husband, and myself. has a good sense of humour, and keeps the house cleaner than it's ever been! She is also sensitive to what is going on around her, and quickly absents herself when we have visitors. She treats my husband with sensitivity and dignity and is very patient with him.

I was able to contact them easily and quickly.

I feel communication is vital with keeping mum in her own home and what is provided by the team is excellent.

What a lovely lot of carers who always go the extra mile. Easy to talk to and easy to get hold of them available 24/7. Always treated with dignity no matter what. Do care, shopping, companionship and trips out.

They were all cheerful, helpful and offered to do any job within reason, also able to converse with them on everyday problems and talk about my family who live in Australia and New Zealand.

We have been using the services of Bluebird Care Ferndown since December 2020. During that time we have been extremely satisfied with the standard of care and support provided. The initial provision of our carer was arranged very sympathetically and have always believed that our needs have been foremost in the minds of those administrating the service.

This care agency is the most caring, supportive and professional I have been with to date. Carers and management staff are always friendly and thoughtful to a fault.

Bluebird were very helpful in helping arrange for additional care and liaising with social services.

My husband has dementia and is unaware what to do regarding cleanliness. He would not go in the shower for weeks sometimes. I contacted Bluebird about my concerns and have never looked back. They are very kind and treat him with utmost dignity. He is shaving and showering every day now with their help.

The office staff are efficient and arrange sitters and shower ladies for us. The carers are efficient, kind and caring carrying out their duties with a sense of humour and a smile.

My experience is excellent with your lovely carers. The only thing I would like is a 7 am start every morning (as it is not possible for me to get out of bed unassisted to 'spend a penny') although I realise this is sometimes difficult to arrange.

The Supervisor has been very patient and understanding of my aunt's requirements and has tried to accommodate her preferences in relation to care times, particular carers etc. The carers themselves are always very helpful and try to do everything they can to allow my aunt to remain living safely and comfortably in her own home.

The majority of carers have been outstanding (a few have gone above and beyond) in the care for my nan and any issues that have arisen have been dealt with quickly.