Juventa 4 Care Ltd

Unit A13-A18, Alison Business Centre, 39-40 Alison Crescent, Sheffield S2 1AS
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8.9 15 Reviews
  • Juventa 4 Care Ltd, Sheffield
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Care Provided

Types of Home Care

  • Visiting Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Companionship

Household Services

  • Cleaning Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Funding & Fees

We charge the local council rates

Good to Know

Owner

  • Juventa 4 Care Ltd

Person in charge

  • Mercy Madzivire (Manager)
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Juventa 4 Care Ltd Reviews (15)

8.9

Juventa 4 Care Ltd has a Review Score of 8.9 (8.889) out of 10, based on 3 reviews in the last 2 years. Over all time Juventa 4 Care Ltd has 15 reviews.

Overall Experience

  • 8
  • 5
  • 0
  • 0
  • 2

Date Published

15
0
1
3
12

Review from V R (Daughter of Client) published on 12 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All members of the Juvenal 4 Care team were caring, supportive and professional - they treated my mum with respect and dignity and we were very happy and grateful to have them come into our home. Sincere thanks and appreciation.

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Treated with Dignity

Value for Money

Review from Andrea T (Daughter of Client) published on 19 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been very happy with Mum's care with Juventa 4 Care. The Carers are always well-presented, friendly, kind, and cheerful and can be totally relied on to turn up for visits. They were diligent in letting us know when they had concerns about Mum's health, and when she needed medications or items
replenishing. The Managers and office staff are very professional and polite, and contacted us, or called on Mum occasionally to check that all was well, or if they had concerns about medications or health. I always found them very accommodating if we needed to ask for any changes to be made. Thank you and best wishes to them all.

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Review from Liz G (Daughter of Client) published on 11 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The quality care this company has provided for my mum is outstanding. Staff are polite, friendly and caring, and the property is always tidy and clean. I cannot fault the service they provide. A little improvement is needed with regard to communication with relatives and office staff. Would recommend
this company to anyone looking for quality care for their loved ones.

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Review from H S (Wife of Client) published on 21 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In the short time of having Juventa in the house, I can honestly say my husband and I are very comfortable and impressed by the friendly, care, support and professionalism of all the staff. They are respectful, empathic and understanding of our concerns and anxieties. And to other professionals, we
have calling in on a regular basis. They are on time, tidy and smart in appearance when calling to carry out their duties. And any problems that should arise are handled effectively and respectfully by staff and management. I'm not afraid to ask for advice or help from anyone, and for me, as his wife, caregivers are extremely important to me.

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Review from Stanley H (Husband of Client) published on 2 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care - everything has been sorted.
Happy with the office staff.
Thank you.
Things have improved a lot.
Happy with the service.
Would recommend Juventa to others.

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Review from Tina M (Daughter of Client) published on 2 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

At first, we had a few teething problems, but they have now been straightened out. Staff are nice and polite. Management was pleasant and nice to meet and will follow up if there are any problems and will try and sort it out in person, not just on the phone.

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Review from S W (Client) published on 15 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Constantly never on time, on 4 hour timed medication but it is never 4 hours, sometimes 2.5 hours. Given the incorrect nomad medication, I have been promised 4 visits from the office, I am still waiting for the first. No one ever answers the office phone. No knowledge of basic hygiene. I am now into
week 6 of the same night bag that is supposed to be for 4 or 5 uses. Carers asked me today what time they can give me my meds because they don't know how to tell the time, also showed them the dangers of mistimed meds to be told I'm sorry I can't read English.
This company is a danger and a health risk, but I have been told by the council that there is no quick fix, trouble is I don't know how much more my health can take.
I also have a weekly shopping call and a weekly cleaning call so far they have attended 2 out of 5 for both. When you do get through to someone you just get blamed and fobbed off with false promises.

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Review from Margaret C (Client) assisted by family/friend published on 8 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall care, very good. Carers are caring and considerate and always willing to help with little jobs such as picking up shopping and posting letters. Times of attendance at weekends are a bit late.

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Review from Jennifer H (Daughter of Client) published on 1 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Obnoxious office staff. Do not relay incidents concerning wellbeing or incidents to next of kin.
Expect am. personal care almost at lunchtime. Do not expect regular timings, even approximate. Expect carers to reside in your premises when you are not there. Maybe leave tea bags for them. Do not expect
them to call you if the client is not indoors when they visit. They will just assume the normal. Do not expect to be informed of anything really. Glad I am not in receipt of substandard service.

Reply from Moses S, Field and Clinical Manager at Juventa 4 Care Ltd

Thank you for your review Jenny, it would be nice to appreciate all the good work the carers have done during the covid pandemic times. We have tried to involve you in many occasions but the way you speak to staff, and even office staff was unacceptable. We tried to have telephone discussions with you regarding some issues you were raising but you were very rude, hanging up calls when asked on some things which do not support person-centred care or promote independence of your mother. We are a professional organisation and we will not tolerate this over the telephone or face to face. We expect all clients and relatives to respect all staff (carers, nurses, GPs, OTs, Pharmacists) who attend to them and we believe in dealing with complaints in a professional way and according to our policies and procedures.

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Review from Philip L (Client) published on 30 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Makes my life comfortable.

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Review from S B (Daughter of Client) published on 29 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A well run company with professional management and staff who recognise that staff/client continuity is important for cohesion. Periodic contact with me and my mother to ascertain if/where improvements to her care can be implemented are very welcome and show commitment to her wellbeing. All in all highly
satisfied.

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Review from J W (Client) published on 29 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having the same carers is a good thing for me and the carers. This is of the most importance to me. I feel comfortable with the care I am receiving.

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Review from B O (Client) published on 29 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with all the care I receive. Very polite and helpful carers.

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Review from Peter M (Son of Client) published on 21 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been pleased with the level of care provided. The carers have been professional and friendly and always reliable. They have provided all the support that was agreed and reported any problems. There have been some difficulties in communicating clearly with both the client and family members and
it would be better if there could be more consistency of carers. All in all, thank you for your support at a difficult time.

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Review from Nellie G (Client) published on 21 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Found the care provider to be excellent in all ways. Was very happy with the care received. Management and staff are excellent.

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Current Review Score: 8.9 (8.889)

Overview of Review Score

The Review Score of 8.9 (8.889) out of 10 for Juventa 4 Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.889 for Juventa 4 Care Ltd is calculated as follows: ( (16 Excellents x 5) + (2 Goods x 4) ) ÷ 18 Ratings = 4.889

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Juventa 4 Care Ltd is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Feb 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Frequently Asked Questions about Juventa 4 Care Ltd

What Type of Services does Juventa 4 Care Ltd offer?

Juventa 4 Care Ltd offers Home Care.

How many Carers does Juventa 4 Care Ltd employ?

Juventa 4 Care Ltd employs 120 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Juventa 4 Care Ltd to verify any information. View our terms and conditions. Juventa 4 Care Ltd has an Basic Service - more info.