Healthy Homecare Services Ltd

43 Woodville Road, Boston PE21 8AR
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6.0 6 Reviews
  • Healthy Homecare Services Ltd, Boston
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Care Provided by Healthy Homecare Services Ltd

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing

Other Care Provided

  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Good to Know

Owner

  • Healthy Home Care Services Ltd

Person in charge

  • Agness Karimazondo (Manager )
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Healthy Homecare Services Ltd Reviews (6)

6.0

Healthy Homecare Services Ltd has a Review Score of 6.0 (6.000) out of 10, based on 2 reviews in the last 2 years.
Over all time Healthy Homecare Services Ltd has 6 reviews.

Overall Experience
  • 4
  • 1
  • 0
  • 0
  • 1
Date Published
  • 6
  • 0
  • 0
  • 2
  • 4
Reviewer Connection to Healthy Homecare Services Ltd
  • 2
  • 2
  • 1
  • 1
Total of 6, showing 1-6
Review from Fiona B (Wife of Client) published on 2 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Used for a year until February 2024, the carers were caring, professional, honest, and friendly and frequently went above and beyond the call of duty (staying late) to ensure my husband was comfortable. Rarely late, but if so I was informed.
My husband had Motor neurone disease, was on a ventilator
and needed regular use of a cough assist machine with suction. He was fed entirely via a G-tube. He was very paralysed and needed hoisting. The carers were proficient in using the different ventilators, hoists, wheelchairs, cough assist and suction machine. They correctly cleaned and managed the G-tube to include feeding/administration of meds. They were very patient in helping him to communicate via his phone app. They supported me to ensure I was eating/sleeping properly. I had the utmost confidence in them and trusted my husband to their care 100%. They worked hard and became part of the family. The owner and manager were always responsive to my requests and were flexible to my husband's changing needs.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from J H (Daughter of Client) published on 12 December 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
I would give this care provider less than zero stars if I could, and I hope this review acts as a warning to others to not use this provider. We moved my father-in-law locally so we could care for him and employed Healthy Homecare to help us as a family manage his needs. Sadly, having them in place
didn’t alleviate the stress of caring for an elderly relative, they added to it with their sheer incompetence.
Key reasons to not use this provider:
- Not Turing up on time.
- Filling paperwork out with incorrect times and dates. Often stating they had been there longer.
- Poor skill set - unsure of what they needed to do and we had to give them reminder lists for basic tasks.
- Customer service that is lacking in any level of actual service
- Zero ownership for failures.
Reply from The Manager at Healthy Homecare Services Ltd

Dear JH,
Thank you for taking the time to share your feedback. We sincerely apologise for the negative experience you and your family had with our services. Providing quality care and support is our top priority, and we deeply regret that we fell short of your expectations.
We take your concerns seriously. Your specific comments regarding punctuality, documentation accuracy, and skill set are alarming, and we will be conducting a thorough internal review to identify areas for improvement. Rest assured, we are committed to making the necessary changes to enhance our service quality.
Once again, we appreciate your feedback.
Warm regards,
Health Homecare Services Ltd

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Mike S (Son of Client) published on 7 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been very happy with the care the staff and the team have given my dad since he came home from hospital. The whole team has been so professional whilst continually being jolly and upbeat which has had such a positive impact on not only my dad but the whole family. We are very appreciative of
the care and support we have received. Thank you to all involved in my dad’s care!
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Julie D (Daughter of Client) published on 19 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team were brilliant with their care and compassion with mum during her short illness. They also became a small ray of sunshine to the whole family during our hardest days. Thank you so much.
Reply from Agness Karimazondo at Healthy Homecare Services Ltd

Our heartfelt thanks go to you all! It has been an honour working with your mum and the rest of the family.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Sherri N (Wife of Client) published on 11 August 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
Healthy Homecare Services have been coming twice a day and is still currently calling for the care of my husband who is terminally ill.
I have found them to be friendly caring and helpful in his needs and would highly recommend the service they offer to others.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Lorraine B (Client) published on 28 December 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Healthy Homecare Services Ltd what a breath of fresh air this company is. They came in to look after my mother, at home. The team members always arrived on time, were extremely professional, always cheerful and helpful and very caring. Nothing seemed too much trouble.
The manager took the time to come
round to introduce herself and the team. This pleasant experience of working with the manager and her team has been one I’ll not forget as they took great care of Mum.
I would have no hesitation in recommending Healthy Homecare Services Ltd to provide at home care.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 6.0 (6.000)

Overview of Review Score

The Review Score of 6.0 (6.000) out of 10 for Healthy Homecare Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 3.0 out of 5 from 2 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 3.000 for Healthy Homecare Services Ltd is calculated as follows: ( (6 Excellents x 5) + (6 Very Poors x 1) ) ÷ 12 Ratings = 3
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Healthy Homecare Services Ltd is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Oct 2017

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

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Frequently Asked Questions about Healthy Homecare Services Ltd

What Type of Services does Healthy Homecare Services Ltd offer?

Healthy Homecare Services Ltd offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Healthy Homecare Services Ltd to verify any information. View our terms and conditions. Healthy Homecare Services Ltd has an Basic Service - more info.