Care Provided by Heart to Heart Home Care Agency
Types of Home Care
- Visiting Care
Contract Durations
- Ongoing / Long Term
Age Ranges
- Older Person Care (65+)
Personal Care Services
- Washing & Dressing
- Medication Assistance (Oral)
- Companionship
Household Services
- Food Preparation & Serving
Other Care Provided
- Dementia
- Cancer Care
- Palliative / End of Life Care
- Physical Disability
- Visual / Hearing Impairment
- Hospital Discharge
Funding & Fees
Contact Heart to Heart Home Care Agency to get a personalised quote
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
Good to Know
Owner
- Heart to Heart Home Care Agency Ltd
- Private Owned
Person in charge
- Carolyn Woodrow (Owner)
Heart to Heart Home Care Agency Reviews (6)
Over all time Heart to Heart Home Care Agency has 6 reviews.
I had been looking for home care for my mother for some months and when I found Heart To Heart, I had high hopes. My Mum lives on her own and doesn't always know what she needs or what is best for her. Everyone at Heart To Heart have been amazing. From the care and support they provide Mum to the...
I think perhaps the quality that has stood out most is their ability to analyse a situation and work out what it needs, whether that is physical care or emotional support. Highly recommend.
I worked in care for over 30 years myself so when I needed care for my mother I was a hard person to please after having a not so good company to start with we decided to change and put the care of Mum into the hands of Heart to Heart Home Care. They are outstanding, the way Mum is cared for is...
Recently I’ve increased the hours of care as they are now assisting Dad with a few tasks he now has difficulty completing on his own, they help in a way that he still feels he’s independent.
They are always treated with kindness dignity and respect.
Not forgetting the office staff who are always helpful whenever I’ve needed to contact them.
I can’t praise this company enough.
I had never had a reason to use this type of service before so was greatly pleased with the help I was given for my Stepmother and the help with any concerns for her. Her actual words to her nurses (that is what she calls them) were "You are the sunshine of my day". This lets me know she is very...
I would be totally lost without them and so would my Stepmother.
Since then we have had nothing but expert...
Since then we have had nothing but expert care and kindness from them. My husband has multiple sclerosis and the carers have always treated him with respect and dignity, yet encouraging him to keep his independence where possible.
They make sure he is safe when transferring and are happy to go at his pace, with patience and good humour. They have good common sense and suggest different ways of managing things which we both have never thought of doing.
There is tremendous banter and conversation, which my husband enjoys and his spirits are kept high by their engaging chat. They are also very good listeners! We couldn't imagine our lives without them and count ourselves so very lucky to have found this splendid Agency in April 2018.
I can’t praise the Heart to Heart team enough. They all treat my dad...
I can’t praise the Heart to Heart team enough. They all treat my dad with the utmost respect, kindness and good humour. Their communication with me is excellent and they are always willing to go the ‘extra mile‘. We are lucky to have their support.
Many thanks for your kind words. It was so lovely to hear that your dad is happy with everyone and you are happy with everything too. We all enjoy supporting your dad - he has a brilliant sense of humour and such a lovely gentleman!
It’s a worrying time trying to arrange care for elderly parents but my mind was set at ease when I first contacted the manageress at Heart to Heart for a chat about the possibilities. The wonderful thing is that we have two regular very kind and attentive carers, who we are really getting to know....
It’s a worrying time trying to arrange care for elderly parents but my mind was set at ease when I first contacted the manageress at Heart to Heart for a chat about the possibilities. The wonderful thing is that we have two regular very kind and attentive carers, who we are really getting to know. My Dad, who needs help showering and getting ready in the morning, is happy to accept care from them both. Little things have made a difference for Mum, she was concerned about outside shoes on the carpet but all carers who attend now put shoe covers over their shoes, it’s attention to small details and adjusting to us as a family that is so important.
Thank you so much for the warm and lovely review. I passed your feedback over to the girls and they were very flattered. Thank you again.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 26 February 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (0)
There are no news items for Heart to Heart Home Care Agency.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Heart to Heart Home Care Agency.
Accreditations
There are no accreditations posted yet for Heart to Heart Home Care Agency.
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about Heart to Heart Home Care Agency
How many Carers does Heart to Heart Home Care Agency employ?
Heart to Heart Home Care Agency employs 4 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Heart to Heart Home Care Agency to verify any information. View our terms and conditions. Heart to Heart Home Care Agency has a Basic Service -what a Basic Service includes.