Heart to Heart Home Care Agency
The Bungalow, Whitwell Street, Reepham, Norwich, Norfolk NR10 4RACare Provided by Heart to Heart Home Care Agency
Types of Home Care
- Visiting Care
Contract Durations
- Ongoing / Long Term
Age Ranges
- Older Person Care (65+)
Personal Care Services
- Washing & Dressing
- Medication Assistance (Oral)
- Companionship
Household Services
- Food Preparation & Serving
Other Care Provided
- Dementia
- Cancer Care
- Palliative / End of Life Care
- Physical Disability
- Visual / Hearing Impairment
- Hospital Discharge
Good to Know
Owner
- Heart to Heart Home Care Agency Ltd
- Private Owned
Person in charge
- Carolyn Woodrow (Owner)
Heart to Heart Home Care Agency Reviews (6)
Over all time Heart to Heart Home Care Agency has 6 reviews.
I think perhaps the quality that has stood out most is their ability to analyse a situation and work out what it needs, whether that is physical care or emotional support. Highly recommend.
Recently I’ve increased the hours of care as they are now assisting Dad with a few tasks he now has difficulty completing on his own, they help in a way that he still feels he’s independent.
They are always treated with kindness dignity and respect.
Not forgetting the office staff who are always helpful whenever I’ve needed to contact them.
I can’t praise this company enough.
I would be totally lost without them and so would my Stepmother.
Since then we have had nothing but expert care and kindness from them. My husband has multiple sclerosis and the carers have always treated him with respect and dignity, yet encouraging him to keep his independence where possible.
They make sure he is safe when transferring and are happy to go at his pace, with patience and good humour. They have good common sense and suggest different ways of managing things which we both have never thought of doing.
There is tremendous banter and conversation, which my husband enjoys and his spirits are kept high by their engaging chat. They are also very good listeners! We couldn't imagine our lives without them and count ourselves so very lucky to have found this splendid Agency in April 2018.
I can’t praise the Heart to Heart team enough. They all treat my dad with the utmost respect, kindness and good humour. Their communication with me is excellent and they are always willing to go the ‘extra mile‘. We are lucky to have their support.
Many thanks for your kind words. It was so lovely to hear that your dad is happy with everyone and you are happy with everything too. We all enjoy supporting your dad - he has a brilliant sense of humour and such a lovely gentleman!
It’s a worrying time trying to arrange care for elderly parents but my mind was set at ease when I first contacted the manageress at Heart to Heart for a chat about the possibilities. The wonderful thing is that we have two regular very kind and attentive carers, who we are really getting to know. My Dad, who needs help showering and getting ready in the morning, is happy to accept care from them both. Little things have made a difference for Mum, she was concerned about outside shoes on the carpet but all carers who attend now put shoe covers over their shoes, it’s attention to small details and adjusting to us as a family that is so important.
Thank you so much for the warm and lovely review. I passed your feedback over to the girls and they were very flattered. Thank you again.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 26 February 2019- Caring Good
- Effective Good
- Responsive Good
- Safe Requires improvement
- Well-led Good
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (0)
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Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Heart to Heart Home Care Agency.
Meet the Team (0)
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Frequently Asked Questions about Heart to Heart Home Care Agency
How many Carers does Heart to Heart Home Care Agency employ?
Heart to Heart Home Care Agency employs 4 carers.
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