Responsive Care

Pentax House, South Hill Avenue, Harrow HA2 0DU
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8.0 2 Reviews
  • Responsive Care, Harrow
Responsive Care is based in South Harrow and serves the areas of Harrow, Northolt, Hillingdon, Greenford, Southall, Acton, Wembley, Fulham, Ealing, Hayes, and Southall.

Dedicated staff ensure service users can continue living comfortably in their homes, providing tailored, personalised care to meet individual needs.

All the staff undergo a thorough recruitment process and receive ongoing training to maintain the highest standards of care.

Responsive Care offers support for disability care, elderly care, young adult care, dementia care, and complex care including tracheotomy care, stoma care and bladder care.

The services include shopping, personal care, laundry, housekeeping, companionship, end-of-life care, 24-hour living care, and medication administration.

For more information or to discuss your care needs, please email or call to speak with a team member.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Funding Types Accepted

  • Private Funding (Self-funded)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Rick Ltd

Person in charge

  • Sohaila Batool (Registered Manager)

Responsive Care Reviews (2)

8.0

Responsive Care has a Review Score of 8.0 (8.045) out of 10, based on 2 reviews in the last 2 years.
Over all time Responsive Care has 2 reviews.

Overall Experience
  • 1
  • 1
  • 0
  • 0
  • 0
Date Published
  • 2
  • 2
  • 2
  • 2
  • 0
Reviewer Connection to Responsive Care
  • 1
  • 1
Total of 2, showing 1-2
Review from Beverly G (Wife of Client) published on 10 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carer has been very patient and caring towards my husband. Excellent care always tries his best when sometimes my husband is not very responsive in having his bath or medication.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Jasween D (Friend of Client) published on 10 April 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
The cleaning was thorough and efficient. The home carer is normally on time and is a happy person. She even tries to answer calls outside her typical hours. The home carer gives good advice when the patient's problems are discussed.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 8.0 (8.045)

Overview of Review Score

The Review Score of 8.0 (8.045) out of 10 for Responsive Care is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 2 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.545 for Responsive Care is calculated as follows: ( (8 Excellents x 5) + (1 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 11 Ratings = 4.545
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Responsive Care is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Jan 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (2)

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Sohaila Batool

Job Title: Registered Manager Joined: 2022

With over five years of experience as a registered manager in the homecare sector, our dedicated manager brings an unparalleled understanding of high-quality care delivery. As a CQC-registered manager with a solid medical background, she is committed to maintaining excellence in compliance and person-centred care. Their expertise ensures that Responsive Care continues to provide services that prioritize dignity, respect, and independence for every client.


"At Responsive Care, I am passionate about making a difference in the lives of our clients and their families. My goal is to ensure that every individual receives care tailored to their unique needs while promoting independence and enhancing their overall well-being. With a strong focus on quality, compassion, and trust, I am dedicated to leading our team in delivering care that truly makes a difference."

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Basudev Lamichanne

Job Title: Director

Basudev Lamichhane, a qualified nurse with over 20 years of experience in the healthcare sector, leads Responsive Care with a deep passion for person-centered care. As a true advocate for maintaining privacy, dignity, and independence, he understands the unique importance of providing tailored support in the comfort of one’s home.


With a commitment to upholding the highest standards, Basudev ensures that Responsive Care remains fully aligned with up-to-date policies and regulations, guaranteeing safe and effective care for every individual. His dedication to compassionate leadership inspires the entire team to deliver exceptional service, helping clients live fulfilling and independent lives.


"At Responsive Care, I am proud to lead a team that shares my vision of promoting well-being through care that respects individuality, privacy, and dignity. With over two decades in healthcare, I have witnessed how the right support can transform lives, and I am committed to ensuring that every client receives the highest standard of care in their own home."

Frequently Asked Questions about Responsive Care

What Type of Services does Responsive Care offer?

Responsive Care offers Home Care.

How many Carers does Responsive Care employ?

Responsive Care employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Responsive Care to verify any information. View our terms and conditions. Responsive Care has an Enhanced Service - more info.