Aurora Home Care Ltd

Unit 37, Apex Business Village, Annitsford, Cramlington NE23 7BF
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9.1 6 Reviews
  • Aurora Home Care Ltd, Cramlington
Welcome to Aurora Home Care, your trusted provider of personalised, compassionate care services in Northumberland. They specialise in a broad range of home care and supported living solutions designed to meet the unique needs of each client. From in-home nursing and dementia care to assistance with daily activities, the caring and skilled team is dedicated to supporting individuals in maintaining independence and enhancing their quality of life.

At Aurora Home Care, they believe that everyone deserves respectful, dignified, and empathetic care, tailored to promote comfort and well-being. The experienced carers are committed to upholding the highest standards of professional support, ensuring that you or your loved one feel valued and understood. They take a person-centred approach, allowing them to deliver services that not only meet medical and personal care needs but also foster a warm and supportive atmosphere.

Whether you’re looking for specialised dementia care, help with daily tasks, or companionship, Aurora Home Care is here to offer dependable, high-quality care you can trust. Discover how their services can make a meaningful difference, enabling you or your family member to lead a more fulfilling and independent life.
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Care Provided by Aurora Home Care Ltd

Types of Home Care

  • Visiting Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £22.50 – £27.97

At Aurora Home Care, we understand that every individual has unique needs, which is why we tailor our services to meet those specific requirements. As a result, the cost of our services varies based on the personalised care plan we develop for your loved one.


While we don't provide specific prices online, we ensure that our rates are competitive and affordable. During the initial assessment, we will discuss your loved one's needs in detail and create a customised care plan. At this stage, we will provide a transparent financial package that aligns with the level of care required.


For more information or to schedule your free initial consultation, please contact us today. Our team is here to help you navigate the process and ensure you receive the best possible care solution for your family.

These prices are only a guideline, please contact Aurora Home Care Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Aurora Home Care Ltd

Person in Charge

  • Tara Hoadley (Manager)

Aurora Home Care Ltd Reviews (6)

9.1

Aurora Home Care Ltd has a Review Score of 9.1 (9.071) out of 10, based on 6 reviews in the last 2 years.
Over all time Aurora Home Care Ltd has 6 reviews.

Overall Experience
  • 2
  • 3
  • 1
  • 0
  • 0
Date Published
  • 6
  • 6
  • 6
  • 6
  • 0
Reviewer Connection to Aurora Home Care Ltd
  • 2
  • 2
  • 1
  • 1
Total of 6, showing 1-6
Review from D P (Client) published on 17 July 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I mainly have had a positive experience with Aurora Care. It is very beneficial to older clients without family members around them. The carers seem very happy on the whole and are willing to go to any lengths to maintain my wishes. I feel physically, emotionally and mentally looked after.
Reply from David Hewitt, Marketing Manager at Aurora Home Care Ltd
Thank you so much for taking the time to share your kind feedback. We are truly delighted to hear that your experience with Aurora Care has been a positive one. It means a great deal to us that you…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from I H (Partner of Client) published on 3 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are all friednly and kind and help my partner get ready, etc.
The service helps me a lot when I have to go to work. Thanks.
Reply from David Hewitt, Marketing Manager at Aurora Home Care Ltd
Thank you so much for your kind words. We're really pleased to hear that our staff are friendly and supportive, and that the service is making a positive difference for both you and your partner. It's…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from D D (Client) published on 26 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Sometimes the carers come late and likes her call in the morning. Carers respect care and comply with what I need and are compassionate towards my needs and myself. They're very friendly.
Reply from David Hewitt, Marketing Manager at Aurora Home Care Ltd
Thank you for your feedback. We're glad to hear that our carers are respectful, compassionate, and friendly in the support they provide. We truly value your kind words. We also appreciate you bringing…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Paula R (Friend of Client) published on 30 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Aurora Home Care has been an absolute blessing for our friends family. From the very first call, their team showed genuine care, professionalism, and warmth. The caregivers are attentive, kind, and go above and beyond to make sure my friend is safe, comfortable, and treated with dignity. We've seen
a huge difference in his mood and confidence since starting services. What I love most is how personal everything feels - they don't just "provide care," they build relationships. Aurora truly lives up to their promise of bringing a bright start to every day. I couldn't recommend them more.
Reply from David Hewitt, Marketing Manager at Aurora Home Care Ltd
Thank you ever so much for your kind and heartfelt review. We are truly honoured to be part of your friends care journey, and it means a great deal to know that our support has had such a positive…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from N M (Daughter of Client) published on 30 May 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Staff attending daily are extremely friendly, kind and caring. Office teams are professional, supportive, alway call if they feel something isnt quite right are conscious of the wellbeing of their Client
Reply from David Hewitt, Marketing Manager at Aurora Home Care Ltd
Thank you so much for your kind words and thoughtful feedback. We are truly grateful for your recognition of both our care staff and office team. At Aurora Home Care, we are committed to providing…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from G C (Friend of Client) published on 22 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very kind and professional. Ensured that my friend was comfortable and matched all there needs to the exact request. Management were a joy to chat with, very knowledgeable. My friend is now 100x happier and enjoying life again.
Reply from David Hewitt, Marketing Manager at Aurora Home Care Ltd
Thank you so much for your kind words and thoughtful feedback. Were truly grateful to hear that your friend is feeling happier and well-supportedit means everything to us. At Aurora Home Care, we take…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.1 (9.071)

Overview of Review Score

The Review Score of 9.1 (9.071) out of 10 for Aurora Home Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 6 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.571 for Aurora Home Care Ltd is calculated as follows: ( (23 Excellents x 5) + (9 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 35 Ratings = 4.571
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Aurora Home Care Ltd is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 May 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Requires improvement
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (2)

Tara

Tara Hoadley

Job Title: Registered Manager Joined: 2023

Tara Hoadley, our dedicated Registered Manager at Aurora Home Care. With a background in healthcare management and a passion for ensuring exemplary standards of care, Tara brings invaluable expertise to her role. Her commitment to excellence and compassionate leadership ensures that Aurora Home Care operates with integrity and a client-centric focus. Tara's proactive approach and dedication to continuous improvement empower our team to deliver personalised, high-quality care that meets the unique needs of every individual we serve.


Under Tara's guidance, Aurora Home Care maintains its reputation as a trusted provider of compassionate and professional in-home care services.

Kim

Kim Gott

Job Title: Care Coordinator Joined: 2022

Kim Gott, our compassionate Care Coordinator at Aurora Home Care. Kim brings a wealth of experience and dedication to her role, having worked extensively in coordinating and delivering exceptional care services. With a keen eye for detail and a proactive approach, Kim ensures that each client receives personalised care tailored to their specific needs and preferences. Her commitment to fostering a supportive environment and maintaining high standards of care makes her an invaluable member of our team.


Kim's passion for making a positive difference in the lives of others shines through in everything she does, contributing to Aurora Home Care's reputation for excellence in home care services.

Frequently Asked Questions about Aurora Home Care Ltd

What Type of Services does Aurora Home Care Ltd offer?

Aurora Home Care Ltd offers Home Care.

How many Carers does Aurora Home Care Ltd employ?

Aurora Home Care Ltd employs 32 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Aurora Home Care Ltd to verify any information. View our terms and conditions. Aurora Home Care Ltd has an Enhanced Service - more info.