What Type of Services does Your Quality Care Services (Burgess Hill) offer?

Your Quality Care Services (Burgess Hill) offers Home Care.

How many Carers does Your Quality Care Services (Burgess Hill) employ?

Your Quality Care Services (Burgess Hill) employs 15 carers.

Your Quality Care Services (Burgess Hill), Gradwell Park, Chase House, 18 Gradwell End, South Chailey, Lewes, East Sussex BN8 4FP

Review from J B (Wife of Client) assisted by family/friend published on 14 January 2021 Submitted via Postal Card • Report

Overall Experience

Was delighted at the respect and care given to my husband. At a difficult time, I was comforted to see people who did not know either of us treat a dying man with such gentleness. It really reassured me. Thank you.

Reply from Carole Appleby, Quality Assurance Director at Your Quality Care Services (Burgess Hill)

Thank you for writing this review at such a difficult time. It was a pleasure to provide the care for your husband, all staff involved in your husband's care will greatly appreciate your kind…read more

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from J G (Husband of Client) published on 10 November 2020 Submitted via Postal Card • Report

Overall Experience

This was always going to be a short term role and emotional circumstances. There would be no 'second chance'. The first telephone contact and visit inspired confidence. The care was considerate, experienced and dignified. We never felt that our precious time or intimacy was compromised. With your support,

we are grateful for those last days together.

Reply from Carole Appleby, Quality Assurance Director at Your Quality Care Services (Burgess Hill)

Thank you so much for taking the time to write such a kind review. Your comments will be passed to all those involved in the care of your wife.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from B A (Wife of Client) published on 25 September 2020 Submitted via Postal Card • Report

Overall Experience

We are very pleased with the care and support they give us. A lovely and caring team of girls. The manager is always there for us to contact and sort out any problems or concerns we both have. We took a carer to Jersey last year for a week. I had a lovely rest while she took care of everything.

Reply from Carole Appleby, Quality Assurance Director at Your Quality Care Services (Burgess Hill)

Thank you very much for your thoughtful review. Your kind comments will be shared with all staff involved with your husbands care.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from Rosemary S (Wife of Client) published on 16 September 2020 Submitted via Postal Card • Report

Overall Experience

My husband was very well cared for by all the staff, treated with respect and dignity. We could not have had better help.

Reply from Carole Appleby, Quality Assurance Director at Your Quality Care Services (Burgess Hill)

Thank you so much for taking the time to write such a thoughtful review. Your comments will be passed on to all staff involved.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from Pat C (Daughter of Client) published on 27 August 2020 Submitted via Postal Card • Report

Overall Experience

The care my father receives is excellent, very professional and caring staff.

Reply from Carole Appleby, Quality Assurance Director at Your Quality Care Services (Burgess Hill)

Thank you so much for taking the time to write such a thoughtful review. We will ensure your comments are shared with staff.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from K C (Client) published on 27 August 2020 Submitted via Postal Card • Report

Overall Experience

The staff is excellent. They are kind and caring. Nothing is too much trouble for them. In these difficult times, they put on complete PPE before entering and have hand sanitizers as well. I have been using them since March 2020. So pleased I chose them.

Reply from Carole Appleby, Quality Assurance Director at Your Quality Care Services (Burgess Hill)

Thank you so much for taking the time to add this review. Your kind comments will be passed on to all staff involved in your care.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from C B (Son of Client) published on 17 August 2020 Submitted via Postal Card • Report

Overall Experience

Most of the staff are great and do their job. I couldn't ask for any better.

Reply from Carole Appleby, Quality Assurance Director at Your Quality Care Services (Burgess Hill)

Thank you very much for taking the time to write a positive review. Your feedback will be given to staff.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from J W (Client) published on 17 August 2020 Submitted via Postal Card • Report

Overall Experience

The only fault that I have is that visiting times are so irregular that we can't plan our lives as we wish.

Reply from Carole Appleby, Quality Assurance Director at Your Quality Care Services (Burgess Hill)

Thank you very much for taking the time to write a review. All comments are taken seriously, therefore we will look in to the issue you have raised so that it can be resolved as quickly as possible.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from C S (Client) published on 14 August 2020 Submitted via Postal Card • Report

Overall Experience

I find them friendly, accomodating with plenty of common sense. very flexible and able to anticipate needs. very pleased with them.

Reply from Carole Appleby, Quality Assurance Director at Your Quality Care Services (Burgess Hill)

Thank you for taking the time to write such a positive review, we are very pleased to hear you are happy with the care received and getting value for money.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from M C (Wife of Client) published on 14 August 2020 Submitted via Postal Card • Report

Overall Experience

Very efficient reliable, caring sensitive, very friendly, able and conscientious. Nothing is too much trouble for them. Amenable on the spot at all times.

Reply from Carole Appleby, Quality Assurance Director at Your Quality Care Services (Burgess Hill)

Thank you very much for your positive review. We truly value all comments and are proud to see we are on point in all aspects of your husband's care.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from P C (Client) assisted by family/friend published on 14 August 2020 Submitted via Postal Card • Report

Overall Experience

I feel cared for and this is because they care for and value their staff.

Reply from Carole Appleby, Quality Assurance Director at Your Quality Care Services (Burgess Hill)

Thank you very much for taking the time to write such a positive review, we really value all feedback. All staff involved in your care will be informed of your appreciation.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from M C (Wife of Client) published on 14 August 2020 Submitted via Postal Card • Report

Overall Experience

Needed help after my husband was discharged from hospital. Your Quality care took over from Rapid Response service. Very pleased great relief to rely on professional, reliable and friendly service.

Reply from Carole Appleby, Quality Assurance Director at Your Quality Care Services (Burgess Hill)

Thank you very much for taking the time to write a review, your comments will be passed on to the care team.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from S W (Daughter of Client) published on 13 August 2020 Submitted via Postal Card • Report

Overall Experience

All the carers that have looked after my dad has been excellent, they take really good care of him in every way and he likes all the carers.
If there are any problems they always let me know.

Reply from Carole Appleby, Quality Assurance Director at Your Quality Care Services (Burgess Hill)

Thank you very much for taking the time to write such a positive review. We really value all comments that we receive. We will inform the staff team involved in your appreciation.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from Linda B (Client) assisted by family/friend published on 6 August 2020 Submitted via Postal Card • Report

Overall Experience

The care that I've received has been brilliant.

Reply from Carole Appleby, Quality Assurance Director at Your Quality Care Services (Burgess Hill)

Thank you very much for your positive feedback and taking the time to show your appreciation.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from David D (Son of Client) published on 20 May 2020 Submitted via Website • Report

Overall Experience

Your Quality Care have been an absolute godsend helping with my parents. Their help enabled my parents to continue living independently for another year. We found them extremely helpful, very caring, reliable and willing to go the extra mile when a crisis demanded. They would phone if they were worried

about one of the parents and we were confident that the parents were being cared for. Your Quality Care restored our parent's dignity. They were brilliant and I have absolutely no hesitation in recommending their services.

Reply from Sally Maguire, Managing Director at Your Quality Care Services (Burgess Hill)

Thank you for your very kind words. We will make sure that the staff know what you have said.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from Penny B (Daughter of Client) published on 20 May 2020 Submitted via Website • Report

Overall Experience

Your Quality Care have been absolutely fantastic and we (the children of elderly parents) would not have managed the last few months of them living independently without the dedication and care of Your Quality Care. Your Quality Care have gone over and beyond what we ever expected when we signed the

company up to look after the needs of our parents. For instance, when my mother was taken ill, they phoned me to say they were worried about her and had phoned an ambulance. They then waited with my mother until past midnight until I managed to get there, keeping in touch with the ambulance service to let them know that my mother was now high risk. Your Quality Care stepped up the very same day when my parents eating arrangements had to change, with no notice given, and resolved what would have been a crisis. Your Quality Care have returned clothing for exchange, have taken them to the dentist and have alerted us to changes in health. They have been, in a word, brilliant.

Reply from Sally Maguire, Managing Director at Your Quality Care Services (Burgess Hill)

Thank you so much for your review. It is very much appreciated and we will let the staff know.