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Up 24 Seven Services Ltd

The Old Courthouse, 18-20 St Peters Churchyard, Derby DE1 1NN
Up 24 Seven Services Ltd Logo
Up 24 Seven Services Ltd logo
Up 24 Seven Services Ltd, Derby
Up 24 Seven Services Ltd, Derby

Up 24 Seven Services provides home care to people who require care and support in their own homes. Homecare services are person-centred and focus on the needs of individuals.

Home care services include:

*Day care.


*Overnight care.


*Dementia care.


*Live-in care.


*Respite care.


*Palliative care.

The team supports people with disabilities and people recovering from an injury.

The trained staff offer people support in the comfort of their home with dignity and respect.

Care Provided by Up 24 Seven Services Ltd

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Daily Charges per Person

  • Hourly Visiting Care Fees: from £18.60
  • Weekly Live-in Care Fees: from £1,649
The price(s) shown are provided by the agency. Contact Up 24 Seven Services Ltd for full pricing details and T&Cs.

Contact Up 24 Seven Services Ltd to get a personalised quote:

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)

Good to Know

Owner

  • UP 24 Seven Services Ltd
  • Private Owned

Person in charge

  • Lilian Kulaya-Urassa (Manager)

Up 24 Seven Services Ltd Reviews (5)

Over all time Up 24 Seven Services Ltd has 5 reviews.

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Showing 5 reviews matching selected criteria
Review from Patricia A (Friend of Client) published on 7 May 2024 Submitted via Website
Overall Experience
From the very first contact, Up 24 Seven responded and provided all the support that was required immediately, which was at very short notice. Throughout the following 5-6 weeks of 4 times-a-day care, all staff treated my friend with the utmost respect and humility, even providing additional daytime and nighttime sits when needed.

They were available if I had any concerns or requests and responded with pleasure, nothing was too much trouble. The carers would contact me directly if they needed any further supplies of juice or yoghurts and even suggested ice cream to try to encourage her to take fluids and some food. I felt they were very much involved in her needs and making her remaining time as comfortable and positive as possible. I would recommend Up 24 Seven in a heartbeat! Thank you all.

Reply from Lilian Kulaya-Urassa, Manager at Up 24 Seven Services Ltd

We appreciate the positive comments. We will endeavour to continue providing excellent service to our clients. All the best!

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Review from Muriel A (Client / Service User) published on 1 September 2023 Submitted via Postal Card
Overall Experience

All carers are polite, caring and efficient. They are all able to follow instructions and learn to do things they are unfamiliar with when cooking etc. All ask how I am and what I want to eat and clean up after themselves.

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Review from Linda B (Client / Service User) published on 26 July 2023 Submitted via Website
Overall Experience

Since having Up 24 Seven Services Ltd as my care provider I have nothing but praise for the care they provide. The staff are so easy to get on with, so polite and professional in everything they do as carers they really lift my spirits.

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Review from Garry R (Son of Client) published on 27 June 2023 Submitted via Website
Overall Experience

I write as the son of my mother for whom you provided morning and evening care services up to the point of her death in June 2023. The service was provided for approximately three months and throughout was quite outstanding. All the teams who provided care to my mother were highly professional, empathetic, very caring and made a real and positive contribution to her quality of life in her final months. We could not have done without your help and I want to formally record my deepest thanks and admiration to the teams who helped Mum during her final weeks.

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Review from S D (Daughter of Client) published on 22 February 2023 Submitted via Website
Overall Experience
We only used this service twice for my terminally ill mother and then cancelled. The carers let themselves in the wrong houses (twice) before they came to the correct address frightening one elderly resident. They treated my mother like they hadn’t cared for anyone before and left her naked on the bed not showing her any respect or dignity.

I’ve scored this company one star as it’s not possible to rate it any lower. Shocking and should be avoided in my opinion.

Reply from Lilian Kulaya-Urassa, Manager at Up 24 Seven Services Ltd

We are sorry you had a negative experience with us. It is really difficult to measure our company with only two calls. We wish we were allowed time to correct this, however, we appreciate your feedback and we are taking each comment made on board to improve ourselves. Furthermore, it is a shame the...  

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 May 2024
Overall Good
  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Frequently Asked Questions about Up 24 Seven Services Ltd

How many Carers does Up 24 Seven Services Ltd employ?

Up 24 Seven Services Ltd employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Up 24 Seven Services Ltd to verify any information. View our terms and conditions. Up 24 Seven Services Ltd has an Enhanced Service - more info.