Edith Healthcare

Unit 3 Block E, Holyrood Close, Poole BH17 7FP
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9.5 20 Reviews
  • Edith Healthcare, Poole
Edith Healthcare is a family-managed homecare provider delivering both complex and general care services to young adults and adults across Dorset, Hampshire and Wiltshire.

The service specialises in delivering flexible, personalised, home-based care tailored to meet each individual's clinical and personal needs.

With strong partnerships across Clinical Commissioning Groups (CCGs), public sector bodies, private organisations, and individuals, Edith Healthcare offers a nurse-led model rooted in clinical excellence and family values.

The team believes in person-centred care that respects the uniqueness, beliefs, and goals of every individual, ensuring that each care plan is carefully shaped around their needs.

Carers/Healthcare Support Workers are trained in a range of complex care interventions.

Support care packages include:
Personal Care and Support
Palliative and End of Life Care
Learning Disabilities
Tracheostomy Care and Support
Intravenous Medication
Wound Care and Management
Duodopa Machine Support
Catheter, Bowel, and Stoma Care
Ventilated and Respiratory Care
PEG-Gastrostomy Care
Injection Treatments

Specialist Support for: acquired brain injury, motor neurone disease, spinal cord injury. stroke recovery, dementia and Parkinson’s Disease.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Food Preparation & Serving

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Quote provided based on care needs. ie. General care or complex care needs

Good to Know

Owner

  • Edith Healthcare Ltd

Person in charge

  • Danielle Sefu (Registered Manager)

Edith Healthcare Reviews (20)

9.5

Edith Healthcare has a Review Score of 9.5 (9.500) out of 10, based on 5 reviews in the last 2 years. Over all time Edith Healthcare has 20 reviews.

Overall Experience

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Date Published

20
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15

Review from H F (Daughter-in-law of Client) published on 29 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Edith care look after my father in law who is in his 80s with Demencia and other serious health issues, they go above and beyond just caring, every single carer and Mangerment team and there staff are all exceptional in there care, compassion, calmness and kindness towards my father in law.
The contact
between Edith care, my husband and myself is also with kindness and understanding to what we have asked them regarding my father in law. And the reasurrance of there carers ap we have so we know how dad is doing on every care visit is so benifical to us to see dad is doing ok.
They call if there are problems, or anything that dad may need from us.
My husband and myself would with no doubts recommend Edith care as a top care agency.
And we thank them all for what they do.

Reply from Danielle, Registered Manager & Director at Edith Healthcare

Thank you so much for your kind words and recommendation. We're truly grateful for your feedback and are pleased to know our care has provided reassurance and support. It means a lot to our team to know their compassion and dedication are making a difference.

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Review from A B (Son of Client) published on 18 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Grateful for unwavering professionalism during complex times. Amidst personal challenges that made consistent care difficult, your team has provided stability and compassion for my mother. Thank you for being the calm in the storm when it mattered most-genuine relief for our family.

Reply from Danielle, Registered Manager & Director at Edith Healthcare

Thank you for your kind words. We're truly grateful for the trust you've placed in us, and we're so pleased to know our team could offer stability and compassion when it mattered most. Your feedback means a great deal to all of us.

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Review from G E (Father of Client) published on 22 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the services we received thank you and a little break away to relax to recharge our batteries to start again caring for our daughter so appreciate everything thing Edith Healthcare

Reply from Danielle Sefu, Registered Manager & Director at Edith Healthcare

Thank you so much for your kind words! We're delighted to hear that you were happy with our services, and we're glad we could help provide you with the time to recharge. It's our pleasure to support you and your family, and we're always here whenever you need us. Best wishes, The Edith Healthcare Team

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Review from L M (Son of Client) published on 18 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Edithcare were referred to us by social services at a time when our mother was in urgent need of full-time care in her own home. She had always been determined not to ever go into a care home so a live-in carer was the only option. The carers had to be extremely patient as our mother also hated the
idea of ever actually needing care of any kind, and most of the time she was a very difficult and aggressive patient. The carers coped well with the situation and also had a good working relationship with our family members as we all did our best to make things work under difficult circumstances.

Reply from Danielle Sefu, Registered Manager & Director at Edith Healthcare

Thank you for your kind words. We're glad our team could support your mother in staying at home and managing the situation with patience during such a challenging time. It was a pleasure working closely with your family to make things work, and we appreciate your trust in Edith Healthcare. Best wishes, The Edith Healthcare Team.

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Review from Sandra S (Daughter of Client) published on 15 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been fortunate to have Edith Care since Christmas. The carers and management team are very aware of his needs and how, and when/when not to interact with dad. The notes they leave on the app are a real help to me, my brother and my sister. We feel like we know how he is even when not able
to visit him. The communication between the whole team and myself is second to none. They are always there to support and help with dad's needs. Working together is paramount to dad being able to stay in his own home, which is what he wants.
Working closely with Edith Care means dad is looked after to the highest standard and all his needs are met. I can not recommend them highly enough. They are compassionate, and caring and nothing is too much trouble. A big thank you to the whole team.

Reply from Danielle Sefu, Registered Manager & Director at Edith Healthcare

Thank you so much for your kind words! We're delighted to hear that our care and communication have been helpful to you and your family. It's our priority to ensure your dad's comfort and well-being, and we're glad to know he feels supported in his own home. We appreciate your trust in us and are always here to assist whenever needed. Best regards The Edith Healthcare Team.

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Review from Albert L (Son of Client) published on 5 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law was looked after by Edith Healthcare when she was still able to mobilise, talk and well in herself. She loved knitting, the staff would come to do her visit and give themselves extra time to chat to her and knit. They started doing lessons with her, her showing them how to knit. They
had such a good bond with her. At times they would come to pick her up and take her for coffee. When my wife died, I asked Edith Healthcare if they can put someone in place to live in with her which they did and the ladies that lived with her were very good with her. However, she got very sick and ended up in hospital, while there she asked to be taken home as she wanted to have her last days in her home. The manager of Edith Healthcare worked with the hospital, we got her home. They looked after her till her final day and because I was still grieving my wife I asked if they can assist with the funeral arrangements, registering death etc, they did a brilliant job, all I did was attend the funeral.

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Review from Doreen C (Client) published on 6 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am so grateful fall all the kind help I have received and for the support which I have needed during a difficult time.

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Review from Chris B (Client) assisted by family/friend published on 30 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can only give the highest praise for the care I receive from this company. The staff list my mood and I feel so much better after their visits. They all have a good sense of humour and I feel we now have an excellent rapport. Long may it continue.

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Review from Thomas M (Grandson of Client) published on 28 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole system is very effective. The staff are well trained and accommodating.

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Review from Rita M (Friend of Client) published on 26 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been supporting my ex-husband as a live-in career since October 2018 at which time I met the Edith Care team of careers. They are extremely friendly and helpful and we work as a team to provide the best possible care. They are very caring with their client, always cheerful and chatty and
their lighthearted banter makes it a pleasure to have them in the home. I know, without doubt, that if we needed extra support in any way, they would do their best to help. We are really pleased with the offer we receive.

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Review from Kelly R (Daughter-in-law of Client) published on 25 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After my father-in-law came out of hospital after his second fall and breaking his second hip with a previous home care agency I was very wary of another agency to care for his needs. The manager and her team are amazing, my father-in-law loves it when the carers come in for there visits and they spend
time talking to him and cater for all his needs. The staff are all friendly, and care about my father-in-law and keep me updated with any change I need to know about his welfare. I would definitely recommend Edith Healthcare to friends and family the team not only get to know the service user but also us the family.

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Review from S C (Widow Widower) published on 27 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak too highly of the help and support given to me by Edith Healthcare.
From the day my husband was discharged from hospital I felt completely supported by them and good advice given for the care needed.
At the end when the full-time carer was needed a wonderful caring lady was supplied.

Reply from Samantha Ncube-Amundala at Edith Healthcare

It was our pleasure to be able to care for your husband, you made it so much easier to do our job.

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Review from J C (Client) published on 15 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are very polite and friendly when they arrive, talk to you and have a laugh with you.

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Review from Lynn L (Daughter of Client) published on 7 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The wonderful friendly care my mum is receiving has seen her change from a very frail, lonely, confused and frightened lady. Now she is looking so much healthier having gained weight and her appetite. Though her dementia-related confusion will never get better, her whole demeanour is much more cheerful
and she looks forward to her carers reliable, regular visits. Mum's dementia means her needs are regularly assessed and agreed by mum, carer and family in a relaxed friendly manner. Mum's carer(s) have now become family friends.

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Review from Lisa K (Daughter of Client) published on 4 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Edith Healthcare have been an absolute pleasure to get to know. My Mum suffers with Alzheimer's disease and their patience and encouragement has been second to none.
They treat my Mum like an individual and nothing is too much trouble.
We have had excellent communication with the carers,
and it's great to know how each visit has gone. Mum was resisting getting any outside help in at first but the team at Edith have ensured that this has been a positive experience for her. I have peace of mind knowing that they are there each day to help.

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Review from Hazel P (Daughter of Client) published on 16 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you so much for looking after mum, cannot fault the help mum received, as sadly mum was dying, a very difficult time for all. We had 24-hour care and there was someone there at all times. Thank you Edith Healthcare.

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Review from David (Client) published on 8 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very professional but also very friendly. You are made to feel that your needs are paramount. You move from a client to a friend very quickly.

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Review from Wallace W (Husband of Client) published on 1 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First class.

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Review from L B (Daughter of Client) published on 31 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service we received from Edith Healthcare was fantastic and completely surpassed my expectations. They were professional, respectful and compassionate. The care given to my mum during her final time at home was brilliant and tailored exactly to her needs. The support and understanding the Edith
team showed to my dad, me and the rest of my family, made things so much easier for us. I can and would, without reservation, recommend their services.

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Review from B T (Client) published on 19 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers always greet me with a smile in a cheerful way. They are careful and gentle with my personal care, very attentive with my needs. Always ensuring I have everything at hand before they leave me.

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Current Review Score: 9.5 (9.500)

Overview of Review Score

The Review Score of 9.5 (9.500) out of 10 for Edith Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Edith Healthcare is calculated as follows: ( (30 Excellents x 5) ) ÷ 30 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Edith Healthcare is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Jul 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

Meet the Team (1)

Danielle

Danielle Sefu

Job Title: Registered Manager

Joined: 2021

Danielle Sefu is the Registered Manager of Edith Healthcare, a family-run service delivering complex and general homecare across Dorset and Hampshire. Holding a BSc in Psychology and a foundation in a plethora of experience in several areas of the healthcare sector, Danielle brings a strong blend of clinical insight, behavioural and emotional understanding, and operational skill to her role.


Her experience spans complex community packages including neurological conditions, PEG/enteral feeding, tracheostomy and ventilated care, palliative and end-of-life support, dementia, and learning disabilities. Danielle leads on person-centred planning and safeguarding, ensuring that each plan reflects the individual’s wishes, goals, culture, and family relationships.


Collaboration is central to her practice: she works closely with community nursing teams, commissioners, hospices, multidisciplinary professionals, and families to adapt care safely as needs change. She also designs practical training and competency workshops—especially supporting carers who are new to the sector —covering compassionate communication, dementia de-escalation, medication safety, and complex care skills.


A committed advocate for dignity, independence, and meaningful daily life, Danielle aims to ensure every person receiving support feels heard, respected, and genuinely cared for.

Frequently Asked Questions about Edith Healthcare

What Type of Services does Edith Healthcare offer?

Edith Healthcare offers Home Care.

How many Carers does Edith Healthcare employ?

Edith Healthcare employs 39 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Edith Healthcare to verify any information. View our terms and conditions. Edith Healthcare has an Enhanced Service - more info.